Who is entitled to lounge access on Air New Zealand flights?
Air New Zealand customers with a same day regional connection to or from an international Air New Zealand Business Premier flight, are entitled to lounge access prior to departure. Must be travelling on a through-ticketed journey, departing on an Air New Zealand ticket (starting with '086') and 'NZ' marketed and operated flight.
What can I use my Air New Zealand credit for?
Where? You can use your credit on any Air New Zealand domestic or international flights, regardless of your original ticket type. You can use an existing credit to pay for a flight change, purchase seats, bags or upgrade an existing booking.
Does Air NZ have free inflight Wi-Fi?
That means you can enjoy their cutting-edge free inflight wifi on your flight within New Zealand. Does your flight have Inflight Wi-Fi? You can check your Inflight Wi-Fi on the Air NZ mobile app.
What are some tips for finding flights on Air New Zealand?
Some tips for finding flights on Air New Zealand and our partner airlines: Reduce the number of stopovers. If there are too many combinations some flights could be booked separately as one-way flights
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How do I upload My Vaccine Pass to my Airpoints™ profile?
Get your My Vaccine Pass ready, then follow these steps: In the Air NZ mobile app: 1. Make sure you have the latest update of the Air NZ mobile app...
Is it secure to record my vaccination status in the Air NZ mobile app?
Yes. When you scan or upload your My Vaccine Pass to your Airpoints profile, or during check-in, we do not retain or store your QR code. Your vacci...
My app is not working smoothly and some features are not showing. How do I update the Air NZ mobile ...
We recommend that you keep your app up-to-date. This will ensure a better experience and you'll be able to enjoy the latest features. Here's how yo...
How do I add a booking to the Air NZ mobile app?
If you're an Airpoints member and you include your Airpoints number when you book, your bookings are automatically added to the app. If you need to...
Can I view someone else's flights on the Air NZ mobile app?
Yes. You can manually add the flight of a friend or family member, or a colleague, by entering the booking reference and family name for their book...
Do I have to be an Airpoints member to use the Air NZ mobile app?
No. You can still add and view your bookings on the Air NZ mobile app. To do this; Go to the menu within the Air NZ mobile app, select 'More' Selec...
Do I need to enable push notifications for the Air NZ mobile app?
When you first download the Air NZ mobile app, push notifications are enabled by default on Android, and on iPhone you are prompted to enable them....
Will my digital boarding pass work if I’m not online?
Yes, once you’ve downloaded your digital boarding pass it’s stored in the Air New Zealand app. You’ll then be able to access it even if you’re not...
I’ve completed my online check-in, but I can’t see my electronic boarding pass.
You may be at an airport that doesn’t accept electronic boarding passes. If that’s the case, you’ll need to check in manually at the airport. All N...
Why are all my bookings removed when I sign out?
This provides a cleaner experience in case you want to sign in using another account. Don’t worry, your bookings will be added again when you sign...
Where does Wi-Fi go on an airplane?
Our Wi-Fi signal goes from your device to an antenna on top of the aircraft. It then heads into space, where a satellite picks it up and sends it back to earth. Your data comes back to the satellite, down to our jet and back to your device.
Can an Airbus 320neo fly to Australia?
Our super-modern Airbus 320neo je ts can't fly to Australia right now , so we've put them to use here at home. That means you can enjoy their cutting-edge free inflight wifi on your flight within New Zealand.
Does your flight have Inflight Wi-Fi?
You can check your Inflight Wi-Fi on the Air NZ mobile app. It shows a Wi-Fi icon next to your flight details. Check on the day of your flight, in case we've had to make a late aircraft change.
How to go paperless on Air New Zealand?
Go paperless by using the app to board your aircraft, and if eligible, to enter the Air New Zealand Lounge.
How to get notifications on Air NZ?
Access the in-app Air NZ mobile app menu (top right of screen) and select the notifications checkbox.
Can you print a boarding pass on Air NZ?
Remember, we only accept electronic boarding passes on the Air NZ mobile app. Otherwise, please print your boarding pass (no screenshots or emails) or collect one from the airport check-in desk.
Does Air NZ have push notifications?
When you first download the Air NZ mobile app, push notifications are enabled by default on Android, and on iPhone you are prompted to enable them.
Can you add a friend to a flight?
Yes. You can manually add the flight of a friend or family member, or a colleague, by entering the booking reference and family name for their booking.
Can you check in at an airport that doesn't accept boarding passes?
You may be at an airport that doesn't accept electronic boarding passes. If that's the case, you'll need to check in manually at the airport.
Which cities are open for Air New Zealand?
Air New Zealand is part way through a programme to redevelop the lounge network and has seen the following new lounges open: Auckland, Sydney, Brisbane, Melbourne, Perth, Nadi, Tauranga, Invercargill, Hamilton, Dunedin, Wellington, Queenstown, Palmerston North and Nelson.
How many lounges does Air New Zealand have?
We own and operate eight Air New Zealand International Lounges located in New Zealand and selected airports around the world.
How long before flight can you use the lounges on Air New Zealand?
A quick guide to our lounges. Length of stay: If you are eligible for access, you can access Air New Zealand Domestic and Regional Lounges for up to four hours before flight departure. Partner Lounges are available for up to three hours before departure.
When will Auckland Domestic Lounge reopen?
For the latest updates on lounges that are in or soon to enter the programme, click the lounge destinations below for more information: Auckland Domestic Lounge - went through a refurbishment and re-opened 15 July 2020. The refurbished space offers 10% more seating and features elements of the signature modern Air New Zealand Lounge design.
Can you use Koru lounge access on Air New Zealand?
Airpoints Elite, Gold, Elite Partners and Koru members may be eligible for lounge access when travelling on selected Partner Airline flights. Air New Zealand Business Premier passengers are also entitled to access Air New Zealand or our Partner Lounges, for themselves only, prior to flight departure (must be travelling on an Air New Zealand ticket and flight number). Please visit each Partner Airline's page for lounge access policies when travelling on selected routes with these airlines:
Can you bring a child into an Air New Zealand lounge?
Children must be supervised at all times. Guests: Your eligibility to bring a guest or guests into an Air New Zealand Lounge depends on whether you are an Elite, Gold, Elite Partner or Koru member. Guest access is subject to space on the day. Guests may not be accepted at some Star Alliance or partner lounges.
Can you bring guests into Air New Zealand?
Guests: Your eligibility to bring a guest or guests into an Air New Zealand Lounge depends on whether you are an Elite, Gold, Elite Partner or Koru member. Guest access is subject to space on the day. Guests may not be accepted at some Star Alliance or partner lounges. Guests must be travelling with you, transfer/selling of guest access privileges is not permitted. Refer to terms and conditions. Koru members do have the option to purchase a Koru Guest Card which allows the member to bring an additional guest into Air New Zealand lounges. Purchase a Koru Guest Card.
How to go paperless on Air New Zealand?
Go paperless by using the app to board your aircraft, and if eligible, to enter the Air New Zealand Lounge.
How to get notifications on Air NZ?
Access the in-app Air NZ mobile app menu (top right of screen) and select the notifications checkbox.
Do New Zealand airports accept electronic boarding passes?
You may be at an airport that doesn't accept electronic boarding passes. If that's the case, you'll need to check in manually at the airport. All New Zealand airports, and many international airports now accept mobile and electronic boarding passes. If you're at one of them, there may be a technical problem.
Can you print a boarding pass on Air NZ?
Remember, we only accept electronic boarding passes on the Air NZ mobile app. Otherwise, please print your boarding pass (no screenshots or emails) or collect one from the airport check-in desk.
Does Air NZ have push notifications?
When you first download the Air NZ mobile app, push notifications are enabled by default on Android, and on iPhone you are prompted to enable them.
Can you add a friend to a flight?
Yes. You can manually add the flight of a friend or family member, or a colleague, by entering the booking reference and family name for their booking.
Do you have to include your Airpoints number when booking?
If you're an Airpoints™ member and you include your Airpoints number when you book, your bookings are automatically added to the app . If you need to add your Airpoints number to a booking, you can do it here.
What is an Airpoints account?
As an Airpoints member you'll have an online account that shows your existing Air New Zealand bookings and the total Airpoints Dollars you have available to spend. Learn about the Airpoints programme.
What is an Airpoints member?
Airpoints™ is Air New Zealand's loyalty programme, and anyone in the world is welcome to join. As an Airpoints member you'll earn Airpoints Dollars™ on all eligible Air New Zealand flights, as well as many partner airline and Star Alliance flights. Then you can spend your Airpoints Dollars on flights and OneUp upgrades.
Can you earn Airpoints on Star Alliance?
In the air, you can earn Airpoints Dollars™ on many Air New Zealand and Star Alliance flights. Some flights with our other airline partners may also earn Airpoints Dollars. On the ground, you can earn with our hotel and rental car partners. More about earning.
Can you use Airpoints to buy seats?
You can use your Airpoints Dollars to buy any seat for sale on Air New Zealand's website. You can also use Airpoints Dollars to buy seats from many of our Star Alliance Partners. More about spending.
Do you have to take a negative test in New Zealand?
Most passengers travelling to New Zealand must provide evidence of a negative COVID-19 test result before departure.
Can you be denied boarding if you don't meet local requirements?
These requirements may change before you travel, so be sure to check regularly. Failure to meet local requirements may result in denied boarding.
Do you have to register for managed isolation accommodation in New Zealand?
Most passengers arriving into New Zealand must register for managed isolation accommodation before they can be permitted to board their flight.
How to cancel a motorhome reservation?
The most efficient way to cancel your booking is to click on the modification link in your confirmation and cancel from there . Motorhome Republic will then contact the rental company on your behalf and will advise you the amount of the cancellation fee, if applicable.
When do Airpoints expire?
Any Airpoints Dollars™ returned have had their expiry date extended until 30 June 2021. If the original expiry date was after 30 June 2021, the original expiry date applies.
What is a credit on a flight?
What is a credit? A credit is a commitment from Air New Zealand to honour the value of your COVID-19-affected flights. You can use your credit to credit to book flights, to purchase seats, bags or upgrade an existing booking.
When will credit for international flights be available?
If your plans change, you can opt-in for credit for international flights due to depart before 30 June 2022.
Does credit tool work in AUD?
The credit tool currently works for most credits held in NZD, AUD, USD, CAD, EUR, SGD, GBP, JPY, HKD, CNY TWD, KRW and XPF. There are some credits it cannot process yet due to the details of the initial booking. We are working to expand the tool ASAP.
Can you use Airpoints Dollars at checkout?
You can now use up to 2 credits at checkout when booking your flights. Any outstanding amount must be paid using your credit card. Airpoints Dollars cannot be used in combination with a credit at this time.
International bookings
With two ways of searching and creating your itinerary, the choice is yours as to how to start building your international multistop trip.
Domestic bookings
For itineraries including multiple flights within New Zealand, start a domestic multistop booking here.
Tips and help
Some tips for finding flights on Air New Zealand and our partner airlines:
