Remote-access Guide

apple tech support remote access

by Prof. Ari Abbott III Published 2 years ago Updated 1 year ago
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On your Mac, choose Apple menu > System Preferences, click Sharing, then select Remote Login. Select the Remote Login checkbox. Selecting Remote Login also enables the secure FTP (sftp) service.

Full Answer

How to use my Apple Remote Control with Windows 10?

Wondershare MirrorGo

  • Mirror iPhone screen on the big screen of the PC with MirrorGo.
  • Reverse control iPhone on your PC.
  • Store screenshots are taken from the iPhone to the PC.
  • View multiple notifications simultaneously without picking up your phone.

How to make Apple TV remote work right?

Siri Remote or Apple TV Remote*

  • Press Menu or Apple TV App/Home on your remote to check if your Apple TV is asleep.
  • Try to pair your remote again. Point your remote three inches away from your Apple TV. ...
  • If your remote isn't scrolling as expected, you might have turned Accessibility features on. ...
  • If you have an Apple Remote (aluminum or white), try it instead of your Siri Remote. ...

How unpair Apple Remote from Apple TV?

  • You can unlink your apple tv 4 remote. I did it myself following this instructions.
  • Set your remote within three inches of and pointing at your Apple TV. ...
  • Unplug your Apple TV from the wall power outlet. Wait at least six seconds, then plug it back in.

How to enable Apple Remote Desktop (ARD) remotely?

  • Download Remote Desktop from the App Store.
  • If you have another copy of Remote Desktop acting as a Task Server (a dedicated computer for report data collection and delegated install tasks), enter the server address, then click ...
  • Prepare each client computer to be managed using Remote Desktop. ...

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Can Apple fix my computer remotely?

Apple Care can screenshare with you but they cannot take control of your computer to fix it - it is pretty much just that the advisor can see your screen and direct you what to do - you still need to do all the clicking and scrolling and menu navigation.

How do I contact Apple Tech Support?

Contact Apple SupportU.S. technical support: (800) APL–CARE (800–275–2273)See all worldwide support telephone numbers.Contact a mobile carrier.Make a reservation at an Apple Retail Store Genius Bar.Beats support: (800) 442–4000 (U.S.) or see all worldwide support telephone numbers.

Can I access my Mac remotely?

Set up Remote Login on your Mac On your Mac, choose Apple menu > System Preferences, click Sharing , then select Remote Login. Select the Remote Login checkbox. If needed, select the “Allow full disk access for remote users” checkbox.

Does Apple give free tech support?

Most Apple software and hardware products include unlimited complimentary support incidents within the first 90 days of product ownership, or longer if required by applicable law. Apple Watch Edition and Apple Watch Hermès come with 2 years of complimentary support.

Does Apple have a 24 hour support line?

Apple online support inlcudes software updates and utilities, technical support and product information and is available 24 hours a day, 7 days a week.

Does Apple have a live chat?

If you need help, Apple provides support for its products and services in many ways. One of them is live chat support. Live chat allows you to use instant / live (real-time) messaging to contact Apple's support team via its website. Apple's live chat offers faster response times, much faster than emails.

How can I access my computer remotely?

Access a computer remotelyOn your Android phone or tablet, open the Chrome Remote Desktop app. . ... Tap the computer you want to access from the list. If a computer is dimmed, it's offline or unavailable.You can control the computer in two different modes. To switch between modes, tap the icon in the toolbar.

How can I tell if someone is remotely accessing my Mac?

If you suspect someone might be remotely accessing your Mac while using it, there are a few telltale signs.Check the Camera Light. ... Look for The Apple Remote Desktop or Screen Sharing Icon. ... Watch for Mouse Movement or Other Erratic GUI Behavior. ... Use the Who Command.

Can I remotely access my Mac from my iPhone?

If you are using a VPN or VNC viewer and want to access your Mac remotely, you will need to set up a password first. It is also possible to use iOS devices, such as an iPhone and iPad, through Apple Remote Desktop, available from the App Store.

How much does Apple tech support cost?

As for pricing, Apple will charge a fee of $19 for a single incident of basic tech support and troubleshooting. There will, however, be an option for users to request an exception on the fee. Up until the official launch of the paid online chat, AppleCare employees have been instructed to grant exceptions on all cases.

How much does it cost to chat with Apple support?

Customers seeking over-the-phone help for out-of-warranty products must pay a fee between $29 and $49. A similar fee of $19 will be required for chat support going forward, though users will be able to request an exception to the fee.

What is complimentary telephone technical support?

Complimentary software support provides telephone support for installation, launch, or reinstallation (not including data recovery) when your hardware configuration meets the minimum system requirements for the software.

What phone number is 800 275 2273?

Call Apple Support right away at 1 (800) 275-2273.

What is telephone technical support?

Technical support is usually delivered over telephone, via email, over chat (IM) or using special software or software extensions that the user can employ to directly contact tech support. Technical support representatives are very familiar with the ins and outs of the products for which they provide support.

Does the Apple Store charge for help?

Answer: A: It's free to make a genius bar appointment at an apple store. The only charge would be if you need to have the phone replaced out of warranty.

Control the screen and communicate with users

You can control the screen and message users, allowing them to interact with you.

Create lists of computers

Create different lists of computers so they can be managed effectively.

How to share a Mac with a remote user?

On your Mac, choose Apple menu > System Preferences, click Sharing, then select the Remote Management checkbox. If prompted, select the tasks remote users are permitted to perform. If you’re not prompted, click Options to select tasks. Do one of the following:

How to share screen on Mac?

Do one of the following:#N#Select “All users” to let anyone with a user account on your Mac share your screen.#N#Select “Only these users,” click the Add button , then select the users who can share your Mac. 1 Select “All users” to let anyone with a user account on your Mac share your screen. 2 Select “Only these users,” click the Add button , then select the users who can share your Mac.

What is Apple security?

Privacy and security are built-in to Apple devices, software, and services. We design our products to limit the collection and use of data, use on-device processing whenever possible, and provide transparency and control over how information is shared. Learn more about how security technology and features are implemented within Apple platforms.

What is Apple Business Manager?

Apple Business Manager is a web-based portal through which IT administrators can deploy iPhone, iPad, iPod touch, Apple TV, and Mac computers all from one place. Get started with Apple Business Manager.

Why use automated device enrollment?

Use Automated Device Enrollment for all corporate-owned devices so that IT can enroll devices in MDM remotely.

What cloud storage is used for Mac?

Cloud storage providers like Box , Dropbox , and Microsoft OneDrive help employees share and collaborate on documents. These services can integrate with the Finder on Mac and the Files app on iPhone and iPad.

Does Apple work with Microsoft Exchange?

Configure Mail, Calendar, and Contacts services for your organization. Apple devices work with mail services like Microsoft Exchange and G Suite. Learn more about configuring Exchange ActiveSync and Google Accounts.

Does Apple make any representations regarding third party websites?

Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information. Published Date: August 17, 2020.

Does Apple have voice over?

Apple devices come with built-in accessibility features such as VoiceOver for employees who are blind or have low-vision, Voice Control for employees with motor disabilities, or closed captions for employees who are deaf or hard of hearing. Learn more about accessibility in Apple devices.

Support by phone

You can talk to an Apple Advisor by calling the Apple Support phone number for your country or region.

Get help with purchases

Check order status or learn about Apple Trade in. Buy an AppleCare plan or shop for products and accessories.

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