How does remote access support work with Apple enterprise?
While remote access Support Services are provided, Apple will only access, control and gather information on Enterprise’s computer that it reasonably believes is necessary to analyze and provide assistance for the Support Incident. Apple recommends that Enterprise close all files and applications that are not pertinent to the Support Incident.
What is AppleCare help desk support?
AppleCare Help Desk Support. This plan provides priority access to Apple’s senior technical support staff by telephone 12 hours a day, 7 days a week, allowing you to manage resources more efficiently, improve response time, and reduce training costs.
What does AppleCare+ include?
One stop for technical support, Apple hardware service, and software support. Most Apple hardware comes with a one-year limited warranty and up to 90 days of complimentary technical support. To extend your coverage further, purchase AppleCare+.
How do I sign up my device for AppleCare?
Enter the serial number of the device. Follow the onscreen instructions. You can also go to mysupport.apple.com to find out if your device is covered. Sign in with your Apple ID, then choose your device. Learn what to do if the information is incorrect or you don't see your AppleCare plan. Sign in with your Apple ID. Choose your device.
Can you access another iPhone remotely?
With Use Other Devices for Switch Control, you can control your other Apple devices remotely on the same Wi-Fi network without adjusting any switch connections. This enables you to navigate your Mac or Apple TV with the same switch set-up that you use to control your iPhone.
How can I remotely access my Mac from my iPhone?
Use your iPhone, iPad, or iPod touch to control another deviceIf you want to control a Mac, choose Apple menu > System Preferences on your computer.Select Accessibility. In the sidebar, choose Switch Control.Check the checkbox next to "Allow platform switching to control your computer."
How can I manage my Mac remotely?
Allow Apple Remote Desktop to access your MacOn your Mac, choose Apple menu > System Preferences, click Sharing , then select the Remote Management checkbox. If prompted, select the tasks remote users are permitted to perform. ... Do one of the following: ... Click Computer Settings, then select options for your Mac.
How can I remotely access my Mac from another Mac?
Access your Mac from another Mac on the same networkEnable Screen Sharing by clicking the relevant tickbox.Under Allow access for decide who you want to be able to access your Mac.Take note of your Mac's IP address.On the other Mac, open a Finder window. ... Enter the IP address for the first Mac, and click Connect.More items...•
How can I tell if someone is remotely accessing my Mac?
Open System Preferences>Sharing and go to the Screen Sharing tab, check whether it is on, if so whether it is set to allow access for all users or only specified ones. Do the same for the Remote Login tab, Remote Management tab, and Remote Apple Events tab.
Can I view my Macbook screen on my iPhone?
On your iPhone, tap the “M” button at the lower center of the screen. Choose the name of your Mac on the detected devices to connect. Select “computer screen mirroring” and then hit “start now”. Your Mac is now mirrored to your iPhone.
How do I enable remote access?
Right-click on "Computer" and select "Properties". Select "Remote Settings". Select the radio button for "Allow remote connections to this computer". The default for which users can connect to this computer (in addition to the Remote Access Server) is the computer owner or administrator.
What is remote management Apple?
What is Remote Management on an iPhone? iPhone Remote management lock is a feature of Mobile Device Management (MDM), which is available on iPhones and iPads. This allows the device's managers or owners to control it remotely. IT administrators have the ability to add and delete profiles from the system.
What does Apple Remote work with?
Apple TVDetails: The Apple Remote (aluminum) ships with Apple TV (2nd and 3rd generation). It also works with other models of Apple TV, though functionality might be limited. The remote's aluminum body has dedicated buttons for Menu and Play, and a round navigation button for pressing up, down, left, and right.
Can I control my computer with my iPhone?
Set Up Remote Access From iPhone or iPad. Now, you can turn to your mobile device. To access the computer from your iPhone, iPad, or iPod touch, download and install the Remote Desktop app(Opens in a new window) from Apple's App Store. Open the app, tap the + button in the top-right corner, and choose the option Add PC ...
How do I connect my iPhone to my macbook wirelessly?
On your Mac:Click the Bluetooth icon in the menubar at the top right of your screen. ... Select System Preferences and Bluetooth and you'll see a list of Bluetooth items that you can connect to.Click the image of your iPhone and you'll get a connection request from the smartphone.Choose Connect to make the connection.
Can I remote into my Mac from my iPad?
In order to remotely access a Mac from an iPad you first need to install the TeamViewer software for Mac OS X (on the Mac you wish to remotely control). This software connects the Mac's display to the iPad over the local network (or wider internet) so you can control the Mac from an iPad.
Why is Apple important?
Because Apple makes the hardware, the operating systems, and many applications, our experts understand how everything works together and can help resolve most issues in a single conversation.
Is AppleCare+ a one stop service?
And only AppleCare+ products provide one-stop service and support from Apple experts, so most issues can be resolved in a single call. Should you need repair or replacement, there are convenient service options. 6
How to share a Mac with a remote user?
On your Mac, choose Apple menu > System Preferences, click Sharing, then select the Remote Management checkbox. If prompted, select the tasks remote users are permitted to perform. If you’re not prompted, click Options to select tasks. Do one of the following:
How to share screen on Mac?
Do one of the following:#N#Select “All users” to let anyone with a user account on your Mac share your screen.#N#Select “Only these users,” click the Add button , then select the users who can share your Mac. 1 Select “All users” to let anyone with a user account on your Mac share your screen. 2 Select “Only these users,” click the Add button , then select the users who can share your Mac.
Who is responsible for Apple's confidential information?
Enterprise is solely responsible for any and all security of its confidential, proprietary or classified information. Enterprise and its Technical Contacts will not disclose to Apple confidential, proprietary or any information that is subject to intellectual property rights, which may expose Apple to liability.
What is a service pool on Mac?
Apple will make available a pool of Service Components to the Enterprise consisting of all relevant Mac component parts sufficient to fully rebuild any Mac Included Device (the “Component Pool”). Apple shall have discretion to determine which parts need to be replaced in order to make a Mac Included Device functional again. Each Fulfillment Request by Enterprise shall, regardless of the number of individual parts needed to fulfill the request, be deemed a single Fulfillment Request. Apple will install the replacement Service Component without cost to the Enterprise. The number of Component Pool Fulfillment Requests permitted by the Enterprise shall be equal to the following percentage of the total number of Mac Included Devices under the Service Plan, depending on the Service Pool feature purchased, which shall be reflected on your Plan Confirmation:
What is a major release?
For purposes of this section, the term "Major Release" means a significant version of software that is commercially released by Apple in a release number format such as "1.0" or "2.0" and which is not in beta or pre-release form. 3.4 Scope of End-User Technical Support.
What happens if you exchange equipment with Apple?
If Apple exchanges the Included Equipment, the original Included Equipment turned in to Apple becomes Apple’s property and the Replacement Device becomes the Enterprise’s property and shall be considered Included Equipment. The Service Plan will apply to the replaced Included Equipment for the remaining period of the Service Plan.
How long does it take to return a service component to Apple?
If Enterprise requests a replacement for any reason from its available Service Pools on the basis that Enterprise intends to return the replaced device or component, but fails to make such return to Apple within 14 business days of receipt of the Service Component, or as otherwise specified in Apple’s procedures or in writing by Apple, the Enterprise will be charged for the Service Component at the then current manufacturer suggested retail price for the device or component supplied to the Enterprise. In these circumstances, the Service Component will not itself become, or be considered part of, an Included Device under this Service Plan.
What happens if you remove parts from a Mac?
Any parts drawn from the Mac Service Component Pool and installed into a Mac Included Device shall become the Enterprise's property, without lien or other encumbrance. Any parts removed from a Mac Included Device during installation of parts from the Mac Service Component Pool shall become Apple's property, without lien or other encumbrance.
Is Apple obligated to report images?
Important - Apple may be obligated as a matter of law and policy to report to law enforcement certain images if viewed during a support session. Enterprise should advise its employees, agents and contractors who may be in possession of Included Equipment of this obligation.
Control the screen and communicate with users
You can control the screen and message users, allowing them to interact with you.
Create lists of computers
Create different lists of computers so they can be managed effectively.
What is the liability of Apple?
Limitation of Liability. TO THE EXTENT PERMITTED BY LAW, APPLE’S AND ITS LICENSOR’S LIABILITY UNDER THESE TERMS AND CONDITIONS IS LIMITED TO THE AMOUNTS PAID BY CUSTOMER FOR THE SERVICE PLAN ORDERED BY CUSTOMER. IN NO EVENT SHALL APPLE AND ITS LICENSOR HAVE ANY LIABILITY FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOST PROFITS, LOSS OF DATA, LOSS OF USE OR EQUIPMENT OR FACILITIES, OR INTERRUPTION OF BUSINESS, ARISING IN ANY WAY OUT OF THESE TERMS AND CONDITIONS UNDER ANY THEORY OF LIABILITY, WHETHER OR NOT APPLE AND ITS LICENSORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. OTHER DISCLAIMERS MAY BE CONTAINED IN THE LICENSING TERMS APPLICABLE TO THE REMOTE ACCESS SOFTWARE AVAILABLE AT https://www.apple.com/legal/sales-support/remote-support/ . IF CUSTOMER IS COVERED BY CONSUMER PROTECTION LAWS OR REGULATIONS IN ITS COUNTRY OF PURCHASE OR, IF DIFFERENT, ITS COUNTRY OF RESIDENCE, THE BENEFITS CONFERRED BY THESE TERMS AND CONDITIONS ARE IN ADDITION TO ALL RIGHTS AND REMEDIES CONVEYED BY SUCH CONSUMER PROTECTION LAWS AND REGULATIONS. SOME COUNTRIES, STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR EXCLUSIONS OR LIMITATIONS ON IMPLIED WARRANTIES OR CONDITIONS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO CUSTOMER. THESE TERMS AND CONDITIONS GIVE CUSTOMER SPECIFIC LEGAL RIGHTS, AND CUSTOMER MAY ALSO HAVE OTHER RIGHTS THAT VARY BY COUNTRY, STATE OR PROVINCE.
What is the limitation of liability of Apple?
In respect of Customers that are Consumers the following shall apply: Apple shall be liable for losses under the terms of the Service Plan only in accordance with the following provisions: (i) unrestricted liability for losses caused intentionally or with gross negligence, (ii) unrestricted liability for death, personal injury or damage to health caused intentionally or with negligence, (iii) for losses arising from the lack of any warranted characteristics up to the amount which is covered by the purpose of the warranty and which was foreseeable for Apple at the time the warranty was given , (iv) in accordance with the Product Liability Act in the event of product liability, or (v) for losses caused by the breach of such basic duties of Apple which form the essence of the Service Plan, which were decisive for the conclusion of the Service Plan and on which Customer may rely. Any more extensive liability of Apple is excluded on the merits.
How long does Apple support last?
Term and Termination. Unless terminated earlier in accordance with this section, a Service Plan will continue for a term of twelve (12) months from the Effective Date or until all Support Incidents are used, whichever occurs first (unless otherwise authorized by Apple in writing). Apple will not provide Support Services beyond the end of the Service Plan unless your Service Plan is renewed on or before its termination date. Apple may terminate a Service Plan at any time (a) if after providing Customer no less than fifteen (15) days prior written notice, Customer fails to pay fees due for a Service Plan, or (b) if after providing Customer no less than thirty (30) days prior written notice, Customer fails to cure a breach of these Terms and Conditions, or (c) if Customer breaches a term of any software license agreement governing the use of software provided under a Service Plan. Except as otherwise provided by law and provided no Support Services have been received by Customer, Customer may cancel a Service Plan for any reason within thirty (30) days of the Service Plan’s purchase date or Effective Date, whichever occurs later, and receive a refund of all sums paid. Refund requests must be sent in writing, together with applicable proof of purchase to the Refund Contact address identified below. Sections 6, 7 and 12 will survive termination of these Terms and Conditions for any reason.
How long does it take for Apple to respond to a request?
Response Times. Apple will make reasonable efforts to respond to a Support Service request within a reasonable time or within the response time described under an applicable Service Plan (“Response Time”), whichever occurs first, but does not guarantee that a response will be provided within a specific time period. All Response Times are measured in accordance with the Service Plan’s Hours of Operations described on the Service Plan Support Page.
What is restricted software?
Any software that is made available to the United States Government under these Terms and Conditions is classified as “restricted computer software” as defined in clause 52.227-19 of the FAR. The United States Government’s rights to the software are as provided in clause 52.227-19 of the FAR. Data Protection.
Does Apple provide remote access?
As part of a Service Plan, Apple may provide Support Services via Internet remote access, whereby it will access, and if permitted by Customer, control and gather information on Customer’s computer through the installation and use of remote access software. Installation and use of the remote access software by Customer indicates its permission ...
Does Apple disclose confidential information?
Customer will not disclose to Apple confidential, proprietary or any information that is subject to intellectual property rights that may expose Apple to liability. Customer will have a reasonable understanding of the Supported Products for which it seeks Support Service and the computer system that it is operating on.
What is Apple security?
Privacy and security are built-in to Apple devices, software, and services. We design our products to limit the collection and use of data, use on-device processing whenever possible, and provide transparency and control over how information is shared. Learn more about how security technology and features are implemented within Apple platforms.
Why use automated device enrollment?
Use Automated Device Enrollment for all corporate-owned devices so that IT can enroll devices in MDM remotely.
What is Apple Business Manager?
Apple Business Manager is a web-based portal through which IT administrators can deploy iPhone, iPad, iPod touch, Apple TV, and Mac computers all from one place. Get started with Apple Business Manager.
What is user enrollment?
Provide instructions for User Enrollment—a new enrollment method designed for bring your own device (BYOD) deployments. This lets employees enroll their devices into MDM so they can access additional apps and resources for home use. Learn more about User Enrollment.
What cloud storage is used for Mac?
Cloud storage providers like Box , Dropbox , and Microsoft OneDrive help employees share and collaborate on documents. These services can integrate with the Finder on Mac and the Files app on iPhone and iPad.
Does Apple work with Microsoft Exchange?
Configure Mail, Calendar, and Contacts services for your organization. Apple devices work with mail services like Microsoft Exchange and G Suite. Learn more about configuring Exchange ActiveSync and Google Accounts.
Does Apple make any representations regarding third party websites?
Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information. Published Date: August 17, 2020.
