To enable remote access:
- From the left-hand panel, click Customers. The Customers page appears.
- S elect a customer. The Customer page appears.
- Go to the Devices tab > All tab > Click on theicon dropdown menu.
- Click Work from home. The Work From Home Settings window appears.
Full Answer
What is Atera remote support?
Remote Access Software - Support any device, anywhere with remote support software. Splashtop fully integrated within Atera allows instant, on demand remote support without any additional cost.
What is Atera?
Atera is a beautifully simple Remote Monitoring & Management software designed for MSPs & IT professionals. We combine RMM & PSA, Remote Access, Billing, Reporting, and more in a single all-encompassing platform.
What do you like most about Atera RMM?
Atera RMM solution is easy to install, the remote access, reporting, and patch management superior and their customer support is hands down the best I have experience across any application. Atera's software is the first software I load in the morning and the last I shut down at night.
Why choose Atera PSA?
Fast, easy remote access including file transfer and multi-screen support. Atera’s PSA solution is a powerful, seamlessly integrated helpdesk. Complete visibility on all aspects of your business performance.
What remote access does atera use?
Atera is a fully integrated RMM and PSA system that includes two powerful remote access software tools, powered by Splashtop and AnyDesk.
Does atera have a desktop app?
Do more with Atera + Wavebox. Wavebox is the best desktop client for Atera. Our Chromium browser is packed with time-saving productivity features that will help you work quickly across all your favorite webapps and achieve more in your day.
Does atera use Splashtop?
Atera RMM comes fully integrated with Splashtop to give technicians instant remote access to their managed computers. Technicians can remotely access computers right from within the Atera platform.
What is RMM atera?
Remote Monitoring and Management (RMM) Atera is an IT management solution that enables monitoring, management and automation of hundreds of SMB IT networks from a single console. Atera includes remote control, patch management, discovery, inventory of IT assets, monitoring, security, backup, and more.
Where is atera based?
Tel AvivWhere is Atera 's headquarters? Atera is located in Tel Aviv, Tel Aviv, Israel .
What is Splashtop for RMM?
Use Splashtop with RMMs Splashtop technology powers the remote control function in Autotask, Naverisk, and Atera. It enables a simple, reliable, and fluid remote control, for unattended support.
How do you use Splashtop?
How to Set Up Remote DesktopStep 1 – Create Your Splashtop Account. ... Step 2 – Download the Splashtop Business App on the Devices You Want to Remote From. ... Step 3 – Install the Splashtop Streamer on the Computers You Want to Remotely Access & Control. ... Step 4 – Launch a Remote Connection from the Splashtop Business App.
How do you remove atera agent?
Delete an Atera AgentFrom the left-hand panel, click Devices. The Devices page appears.Click on the Agent you want to delete. The Agent page appears.Click the Edit dropdown menu. Then click Delete.
What is the difference between RMM and MDM?
The difference between these software solutions is that while MDM focuses on managing mobile devices, RMM solutions are a lot more comprehensive. In fact, many all-in-one RMM solutions include MDM functionalities so MSPs can provide the best unified offering to their customers.
How long is atera free trial?
30-dayA free, 30-day trial is available. You will only be charged once your trial ends, or if you change from trial to production mode within Acronis.
How do I setup my atera?
Install the Atera AgentInstall the agent via the Command Prompt (recommended)Share the installer link with a customer.Download the agent installer. Install the Atera agent using Group Policy. Troubleshoot Group Policy Installation.
Does atera work with Chromebook?
Access all of your Windows workstations, Windows servers, and Macs from any Windows, Mac, iOS, or Android device, as well as from any Chrome browser or Chromebook.
Does atera work with Linux?
Yes, you can monitor Windows and Mac devices by installing Atera's proprietary agent. You can monitor Linux devices by adding SNMP devices to Atera.
What is support addresses in atera?
Forward your support email to Atera You can forward your support email to Atera's support address so that: You can continue to provide your customers with your own support address (e.g.support@yourdomain.com). All emails automatically open support tickets in the Atera platform.
How long is the Work from Home trial?
Once ‘Work from Home’ is activated, the activation page will appear. Then you’re given a 7-day free trial. At the end of your trial, your subscription will begin (unless canceled). Note: You will not be charged until you enable remote access on at least one customer device.
What is a 2FA?
‘Work from Home’ has a built-in 2FA mechanism that ensures users get a notification each time someone logs in with their credentials. This gives you a secure you with a secure high-performance remote device access capability.
What is work from home?
‘Work from Home’ enables remote work. Whether your customers work from home occasionally, on a regular basis, or need to transition during uncertain times, it is important to help them establish a remote connection to their work computers, from home.
What is splashtop remote access?
Remote access is provided through Splashtop, which is enabled in your system by default. This means the Atera agent, which is installed on all devices, includes the Splashtop streamer. Note: If Splashtop has been disabled in Atera, you must manually enable it.
How to assign a contact to a device?
To assign (or reassign) a contact to a device (agent): 1. Click the icon, in the contact field. The Assign Contact to Agent screen appears. 2. Select the contact you wish to assign from the dropdown menu, and click Save. The contact is now assigned to the agent.
How Does it Work?
Like with all our technology, we offer a sleek and agile alternative to some of the larger more legacy players in the industry, speeding up time to deployment and value, and removing the need for complex integrations or on-premises builds.
Simple, Secure and Fast Access
Streamlining the process to make it even easier, we’ve ensured that you don’t need to go one by one tagging specific computers in order to decide who gets sent out the URL. You can simply send the link to all the employees, and their specific access will be differentiated via their own log in credentials.
Bringing it all Together
We know that your top priority is supporting your clients in ensuring business continuity, and keeping the wheels turning during this complicated time. Atera’s Customer Remote Access is the answer, integrated into the Atera RMM platform, and offering centralized management and control alongside all the other features that you know and love.
How much does Atera cost per month?
Atera users can also deploy and manage end-user remote access to the managed office computers, enabling them to work effectively from home at just $5 per month per remote computer. Learn more about how you can enable your end-users to remotely access their office computers.
Can Atera users remotely access computers?
Atera users can remote into managed computers with or without an end-user present, to troubleshoot issues and ensure computers are running in top condition.
