Remote-access Guide

atera remote access

by Rosella Blanda Published 2 years ago Updated 1 year ago
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Remote Access Software - Support any device, anywhere with remote support software

  • Best-in-class Remote Access Out-of-the-box. Access computers, desktops, servers, applications and files quickly and...
  • Work from Home. Atera Work from Home with Splashtop integration allows your customers to connect from home to their...
  • Chat. Manage your computers from practically any...

Full Answer

What is Atera remote support?

Remote Access Software - Support any device, anywhere with remote support software. Splashtop fully integrated within Atera allows instant, on demand remote support without any additional cost.

What is a remote desktop viewer in Atera?

Atera is a fully integrated RMM and PSA system that includes remote access software. The remote access tool in Atera’s platform is called Splashtop. This includes a remote desktop viewer.

What is Atera?

Atera is a beautifully simple Remote Monitoring & Management software designed for MSPs & IT professionals. We combine RMM & PSA, Remote Access, Billing, Reporting, and more in a single all-encompassing platform.

What devices can I use Atera on?

The Atera system and the Splashtop and AnyDesk tools can be accessed from any device as they are SaaS tools, based on the cloud. That means that remote access is also available through mobile devices running iOS and Android as well as from desktop computers.

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What remote access does atera use?

Atera is a fully integrated RMM and PSA system that includes two powerful remote access software tools, powered by Splashtop and AnyDesk.

Does atera work on IPAD?

Access all of your Windows workstations, Windows servers, and Macs from any Windows, Mac, iOS, or Android device, as well as from any Chrome browser or Chromebook.

What is RMM atera?

Remote Monitoring and Management (RMM) Atera is an IT management solution that enables monitoring, management and automation of hundreds of SMB IT networks from a single console. Atera includes remote control, patch management, discovery, inventory of IT assets, monitoring, security, backup, and more.

Is Splashtop included with atera?

Atera RMM comes fully integrated with Splashtop to give technicians instant remote access to their managed computers.

How can I remotely access my mobile phone?

When you (or your customer) run the SOS app on the Android device it will display a session code that you will enter on your screen to remotely view that device. Users with devices running Android 8 or higher will be prompted to turn on accessibility in Android to allow remote access.

What is atera app?

Atera is a unique platform designed for Managed Service Providers (MSPs) and internal IT departments; Combining Remote Monitoring and Management (RMM), Help Desk, Remote Support, Billing and Reporting —it's a complete, one-stop-shop that enables MSPs to manage their entire business.

Where is atera based?

Tel AvivWhere is Atera 's headquarters? Atera is located in Tel Aviv, Tel Aviv, Israel .

What is the difference between RMM and MDM?

The difference between these software solutions is that while MDM focuses on managing mobile devices, RMM solutions are a lot more comprehensive. In fact, many all-in-one RMM solutions include MDM functionalities so MSPs can provide the best unified offering to their customers.

How do you remove atera agent?

Delete an Atera AgentFrom the left-hand panel, click Devices. The Devices page appears.Click on the Agent you want to delete. The Agent page appears.Click the Edit dropdown menu. Then click Delete.

Does atera have a desktop app?

Do more with Atera + Wavebox. Wavebox is the best desktop client for Atera. Our Chromium browser is packed with time-saving productivity features that will help you work quickly across all your favorite webapps and achieve more in your day.

What is Splashtop for RMM?

Use Splashtop with RMMs Splashtop technology powers the remote control function in Autotask, Naverisk, and Atera. It enables a simple, reliable, and fluid remote control, for unattended support.

How do you use Splashtop?

How to Set Up Remote DesktopStep 1 – Create Your Splashtop Account. ... Step 2 – Download the Splashtop Business App on the Devices You Want to Remote From. ... Step 3 – Install the Splashtop Streamer on the Computers You Want to Remotely Access & Control. ... Step 4 – Launch a Remote Connection from the Splashtop Business App.

How can I watch live TV on my iPad?

With the Apple TV app , you can watch shows and movies from streaming services and cable and satellite providers. The Apple TV app is on your iPhone, iPad, iPod touch, Mac, Apple TV, and supported smart TVs and streaming devices, so you can watch at home or wherever you go.

How can I watch UK TV on my iPad for free?

Download the UKTV Play app to watch loads of your favourite shows on your smartphone or tablet. The UKTV Play app is compatible with iPhones and iPads that run iOS9 and above. Download from the App Store.

What iPad does the 2nd generation pencil work with?

You can use Apple Pencil (2nd generation) with these iPad models: iPad mini (6th generation) iPad Air (4th generation and later) iPad Pro 12.9-inch (3rd generation and later)

How can I increase RAM on my iPad?

It is impossible to increase the amount of RAM or internal storage in your iPad - as this is fixed during manufacture; what you have is fixed for the life of your device. You can, however, subscribe to a higher tier of iCloud storage - but this is not a substitute for internal storage.

What is Remote Access?

When the mouse on your computer is moving, but you’re not the one moving it. That means someone is running a remote session with your device. Oft...

What are the top software integrations to use for Remote Access?

There are many remote tools available on the market. Some can be used free of charge such as Anydesk or TeamViewer. Alternatively, you may need t...

How Remote Access can help an MSP?

A remote tool isn’t just about HELPING an MSP, it’s a baseline necessity! Your MSP is your trusted advisor and as such, they must be able to see th...

What is remote access?

One type of remote access tool is the remote desktop system. With this type of tool , the user that accesses the computer from afar is able to get a live image of the screen of that computer. This is possible because the screen is just one possible output device that the CPU can send an image to.

What can a remote access technician do?

Once the link has been established, the technician can perform many tasks on the remote computer including install software, change settings, and run applications. Remote access software can also be useful for members of the public. It gives the user the ability to use the home computer while out of the house.

Why is remote desktop software important?

The software is essential if the support department is located in a different building to the user community. Remote access and remote desktop software remove the need for technicians to be physically present at a computer in order to fix it. It also means that the support technician can implement changes to a computer in order to fix ...

What does it mean when a remote user is out of the house?

It gives the user the ability to use the home computer while out of the house. This means that the remote user doesn’t need to copy over important files and also can utilize the larger processing power of the home computer from a much smaller mobile device.

Why use remote access software?

Remote access software can be useful in order to make the resources of a powerful static computer available anywhere, accessed from a mobile device. So, sales agents and educators can use a remote access system to make supporting materials available when visiting a client site.

Can a managed service provider operate without remote access?

Managed service providers (MSPs) could not operate in their current form without the existence of remote access software. The international nature of outsourced services means that the idea of site visits by technicians rarely makes it onto the contract.

What is a 2FA?

‘Work from Home’ has a built-in 2FA mechanism that ensures users get a notification each time someone logs in with their credentials. This gives you a secure you with a secure high-performance remote device access capability.

What is work from home?

‘Work from Home’ enables remote work. Whether your customers work from home occasionally, on a regular basis, or need to transition during uncertain times, it is important to help them establish a remote connection to their work computers, from home.

How long is the Work from Home trial?

Once ‘Work from Home’ is activated, the activation page will appear. Then you’re given a 7-day free trial. At the end of your trial, your subscription will begin (unless canceled). Note: You will not be charged until you enable remote access on at least one customer device.

Get Total Remote Access

Atera is an IT management solution that enables monitoring, management, and automation of hundreds of SMB IT networks from a single console. Atera includes a remote control, patch management, discovery, inventory of IT assets, monitoring, security, backup, and more.

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Awesome Integrations!

Splashtop, TeamViewer, ScreenConnect, Online Backup, Webroot, IT Glue, Warranty Master, Ninite Pro, QuickBooks, Chocolatey…

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