Attended remote access (or attended remote support / on-demand remote support) is ideal for IT support and help desk teams who need to remotely access any end-user device the moment they need help.
Full Answer
What is attended remote support?
Attended remote support means that an end-user is using the device or application and needs immediate support. Attended support solutions allow you to provide support to your customers as soon as an issue arises.
How do I connect to RemotePC for attended access?
Click Attended Access. Enter the code shared by your partner. Click Connect. Configure your computer for attended access with the RemotePC attended access host set up. Download and install the host set up on your computer and share the session code with your associate.
What is unattended remote access?
Unattended remote access requires prior installation of a lightweight agent on the remote computers or servers that you manage. Once the remote agent is installed, you can connect to, and work on these computers at any time. If you're an MSP or Customer Support Technician unattended remote access software is a must-have. Bulk deployment made easy.
Which Splashtop solutions are available for attended remote access?
Attended remote access is available in the following Splashtop solutions: Remote support software for IT, support, and help desks. Remote support and endpoint management software for MSPs.
What is attended remote access?
Attended remote support means that an end-user is using the device or application and needs immediate support. Attended support solutions allow you to provide support to your customers as soon as an issue arises.
What is attended access?
Attended Remote Access with Splashtop Splashtop attended access enables you to remotely control Windows, Mac, and Android devices, and lets you remotely view iOS and Chromebook device screens in real-time.
What is remote access example?
Accessing, writing to and reading from, files that are not local to a computer can be considered remote access. For example, storing and access files in the cloud grants remote access to a network that stores those files. Examples of include services such as Dropbox, Microsoft One Drive, and Google Drive.
What are the types of remote access?
The primary remote access protocols in use today are the Serial Line Internet Protocol (SLIP), Point-to-Point Protocol (PPP), Point-to-Point Protocol over Ethernet (PPPoE), Point-to-Point Tunneling Protocol (PPTP), Remote Access Services (RAS), and Remote Desktop Protocol (RDP).
How do I block AnyDesk?
How to Block AnyDesk On Your NetworkCreate local firewall rules using Windows Firewall to block outgoing connections from AnyDesk.exe.Block the resolution of DNS records on the anydesk.com domain. ... Block anydesk.com in PiHole – this is another way to use DNS blocking to stop AnyDesk from connecting out via your network.More items...•
How do I disconnect AnyDesk?
Open AnyDesk on your desktop. Ask your colleague or team member to send their AnyDesk ID. Copy the ID....When it's time to end the session, there are three ways you can end the connection:Click on the “Disconnect” button on the window of the other device.Close the tab of the remote device.Close the AnyDesk app.
How do I stop remote access to my computer?
How to Disable Remote Access in Windows 10Type “remote settings” into the Cortana search box. Select “Allow remote access to your computer”. ... Check “Don't Allow Remote Connections” to this Computer. You've now disabled remote access to your computer.
Can someone remotely access my computer without my knowledge?
"Can someone access my computer remotely without me knowing?" The answer is "Yes!". This could happen when you are connected to the internet on your device.
Can someone remotely access my computer when IT's off?
Without appropriate security software installed, such as anti-malware tools like Auslogics Anti-Malware, it is possible for hackers to access the computer remotely even if it is turned off.
Why is remote access important?
With remote access, employees can safely work from any device, platform, or network at their home office or abroad. Remote desktop functions allow them to remotely access important files and share their screen for meetings and troubleshooting.
What are remote services?
What is a Remote Service? A remote service is a process that resides outside of the application server and provides a service to the application. An example of a remote service is a web service, message queue, or caching server.
How do companies do remote access?
You have two main options here – a VPN or the cloud. VPN – Virtual Private Network – You can restrict access so that employees must exclusively connect through a VPN, providing a direct, encrypted connection between their remote device and the main office server.
Why is remote access important?
With remote access, employees can safely work from any device, platform, or network at their home office or abroad. Remote desktop functions allow them to remotely access important files and share their screen for meetings and troubleshooting.
What is attended remote access?
Attended remote access (or attended remote support / on-demand remote support) is ideal for IT support and help desk teams who need to remotely access any end-user device the moment they need help. With a simple 9-digit session code, technicians are able to remotely access their end users’ device and provide remote assistance to resolve issues quickly. No prior setup necessary.
What is splashtop attended access?
Splashtop attended access enables you to remotely control Windows, Mac, and Android devices, and lets you remotely view iOS and Chromebook device screens in real-time.
What is splashtop remote desktop?
Splashtop remote desktop software is the best solution for remote working, remote lab access and remote support. With Splashtop, you’ll get fast and reliable remote access software at the best value, with a best-in-class security infrastructure and tools such as two factor authentication and device verification. Great for individual users, small teams, and entire organizations / schools.
Can you remotely access a managed device?
Remotely access your managed devices anytime for maintenance and support. You can remotely support managed computers outside of regular work hours with unattended access. And MSPs can provide immediate remote support to customer devices, even personal devices or other unmanaged devices.
How can an associate access my computer remotely?
Your associate can access your computer remotely by entering the shared code in their RemotePC desktop or web.
How to access an end user's computer under their supervision?
Access an end user's computer under their supervision by entering a shared session code.
What is remote access and remote support?
Usually, remote access and remote support solutions involve installing software ahead of time onto the devices that will be used to remote from and the ones that will be remoted into. However, with SOS, our attended support solution, the end-user doesn’t need to have anything pre-installed on their device.
What is attended support?
Attended support solutions allow you to provide support to your customers as soon as an issue arises. You or your technician will be able to remotely access the end-user’s device, troubleshoot the issue, and fix the problem as quick as possible.
Why is unattended remote support important?
As opposed to attended remote support which provides support to users in need of immediate help, unattended remote support can be used to manage an IT infrastructure, install updates, and even troubleshoot non-urgent issues.
Can a technician access a computer?
Attended Support. Yes. User is present at their computer or mobile device. Unattended Support. Not required. Technician can access the computer at any time to maintain the computer and can also help a user when the user is present.
Can a technician remotely access a device?
Instead, technicians can remote into the end-user’s device with a simple session code that the end-user generates with the Splashtop SOS app. Once the end-user gives the technician their code, they can instantly connect to the device!
What is attended remote support?
Attended remote support solutions typically involve the end user using a device or application that requires immediate and direct support. An attended remote support solution will allow you to provide support to your clients as soon as an issue occurs. Your support technicians will be able to access the end user’s device remotely, so they can troubleshoot and rectify the issue as quickly as possible.
What are the disadvantages of attending remote support?
The main disadvantage of attended remote support is, however, what you might expect—the end user must be “in attendance.”. An end user must be physically with their device to authorize access, which isn’t always the most convenient option.
What is remote support?
In other words, remote support means support staff can access an end user’s computer without being physically present. Technicians can establish remote support sessions in several ways. For example, the IT support technician might provide the customer with initial instructions outlining how to enable screen sharing, ...
Why is remote support important?
Ensuring the remote support you offer is both high-quality and efficient will increase customer satisfaction, cement your reputation for dependability, and encourage long-term customer loyalty. To best support your customers, it’s important to help them understand the nuances of remote support. While your customers may have encountered ...
What is N-able Take Control?
If you still aren’t sure which type of remote support is best suited to your business, or you think you might need both, N-able ® Take Control is the ideal remote access solution. This tool includes both attended and unattended support capabilities and can make remote connections in just a few seconds.
Can remote support technicians connect to a device?
Once you implement the remote agent, your support technicians will be able to connect to and work on these devices at any time, whether the end user is in attendance or not. Most companies use unattended remote support solutions if they need to provide routine maintenance or regular support services on customer devices.
How to use RemotePC?
To use this feature, users simply need to download and run the RemotePC™ Attended Access application on the host device, then provide their IT Admin or MSP with the access code to give them permission to access the device . The technician then just has to enter the code in their RemotePC™ desktop or web application to access the device instantly. Once the session is over and the window is closed, the computer will not be able to be accessed until the user downloads and runs the application again, and provides a new session code.
Is RemotePC free in 2021?
LOS ANGELES, June 10, 2021 /PRNewswire/ -- RemotePC™ a leader in remote desktop access, has introduced Attended Remote Access as a free add-on to their remote access service, allowing IT Admins and MSPs to access a customer's computer remotely just by entering a simple session code provided by the associate. This feature gives admins the ability to offer immediate remote access for support, allowing them to access any Mac, Windows, or iOS/Android device and provide assistance from anywhere.
What is Zoho Assist?
Zoho Assist, unattended remote access software offers you an easy way to organize computers configured in your organization account—group, sort, and name them however you want.
Can you wake on LAN?
Have trouble accessing offline computers? With Wake on LAN, you can turn on sleeping or powered-off computers with a single click. The Wake on LAN feature goes a long way toward helping you reach computers which are otherwise unreachable. Learn more.
Can you shut off remote desktop?
Have to start a session every time you want to turn off a remote desktop? With remote power options, you can execute power actions like shutdown, restart, log off, lock, hibernate, or standby, without even accessing a unattended access desktop.
Is Zoho Assist free?
Yes, Zoho Assist is a free unattended remote access software. The free plan of Zoho Assist - unattended remote access solution lets you initiate remote support and unattended access sessions. With the free plan, organizations can configure upto 5 devices for unattended access.