austin remote access

How do I access documentation about the remote desktop gateway?

Select RDG - Remote Desktop Gateway to access documentation about the Remote Desktop Gateway (RDG). The documentation includes instructions on how to connect to on-campus Remote Desktop resources through the gateway.

How do I contact AISD about remote work?

In some circumstances, at the discretion of the district, employees may be asked or required to work remotely for a specified period of time or as part of a hybrid schedule. If you need support with technology, please submit a ServiceNow incident via email, via the AISD portal, or by calling 512-414-8324.

Why can't I login to the computer remotely?

You must have permission to login to the computer remotely. This is turned off by default. If you don't have remote access, or if you're not sure if you do, create a ticket with CNS IT.

How do I create a ticket if I don't have remote access?

If you don't have remote access, or if you're not sure if you do, create a ticket with CNS IT. You must know the computer name or IP address of your on-campus computer. You must have Duo Two Factor Authentication set up with a phone or code-generating token. See the FAQs for which Duo authentication methods are supported.

How to authenticate with Duo Mobile?

Phone Call: If you don't have a smartphone, you'll receive a phone call to your primary phone. Answer the call and press any number on the keypad. Connect from Mac to Mac/Linux via SSH. Connect to the UT VPN.

How to connect to a computer with an unencrypted password?

In the text box at the top of the window, enter your computer name or IP address and click the Enter key. If a message comes up saying the connection is insecure or unencrypted, click OK. Enter your EID or username and password. After connecting for the first time, the connection will be remembered.

Do you have to have permission to login to a computer remotely?

You must have permission to login to the computer remotely. This is turned off by default. If you don't have remote access, or if you're not sure if you do, create a ticket with CNS IT. You must know the computer name or IP address of your on-campus computer.