How do I access my Avaya remote access MFA SSL VPN?
Use one of the following addresses to access your Avaya Remote Access MFA SSL VPN account. Choose the link that is closer to your geographical location and user class. The first access may take approximately 2 minutes to complete. For best performance, select the Primary Gateway gateway link in the table below.
What is Avaya’s policy on unauthorized users?
The actual or attempted unauthorized access, unauthorized use, or unauthorized modification of this system is strictly prohibited by Avaya. Unauthorized users are subject to Company disciplinary proceedings and/or criminal and civil penalties under state, federal, or other applicable domestic and foreign laws.
How do I use the Avaya support website?
Videos and Tips on using the Avaya Support Website can be found here. Use the Support by Product short-cut at the top of each page, and select your product and release to find the latest Product and Support Notices, the latest and top documentation, latest downloads, and the Top Solutions that agents are using to close customer tickets.
Does Avaya provide information to law enforcement officials?
Anyone accessing this system expressly consents to such monitoring and is advised that if monitoring reveals possible evidence of criminal or unauthorized activity, Avaya may provide the evidence of such activity to law enforcement officials. All users must comply with Avaya Corporate Instructions regarding the protection of Avaya information.
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What is SAASPASS 2 step verification?
Two-step verification and secure single sign-on with SAASPASS will help keep your firm’s Avayaaccess secure.
Can you use SAASPASS with Active Directory?
You can integrate SAASPASS with Active Directory. SAASPASS supports SAML and RESTful APIs as well.
What do remote contact center agents need?
Remote contact center agents need the same access to applications, tools, supervisors and peers as they do when in the office; likewise, supervisors working remotely need access to their contact center management tools. Connectivity.
What should be written policy for remote contact center?
A written policy should govern remote contact center agents with clear and uniform rules. The manager and agent should review the policies and procedures together. Focus on job responsibilities, organizational and departmental goals and objectives, customer impact, and employee’s work performance. Read More.
What is presence in contact center?
Remote contact center agents need access to the same subject matter experts as those who have supervisors and expert resources in the office. “Presence” is a technology that is familiar to users of instant messaging, where a list of names is accompanied by icons indicating whether each person is logged in. When presence is incorporated into a contact center, finding an expert is just as easy for the remote contact center agent as for the in-office agent.
Why do you need to be included in team meetings for remote contact center?
Remote contact center agents need to be included in team meetings so they can stay connected socially and culturally. Remember to keep training and mentoring remote contact center agents and to reward good performance.
How to increase first contact resolution?
Increase first contact resolution by delivering relevant, contextual knowledge content to employees and customers.
What is sophisticated analytics?
Sophisticated analytics identifies, groups, and organizes spoken words and phrases into themes to help reveal trends and areas of opportunity or concern.
Do remote contact center agents have access to credit card numbers?
Most remote contact center agents will have access to customer-sensitive information, such as credit card numbers. For those reasons and more, make it a part of your selection process to do background checks. Read More. Read Less.
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Landing page for key articles and steps towards having a fully connected and alarming solution through Avaya.
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Avaya is committed to delivering our clients a proactive support experience. While we will always be here for our clients when an Avaya solution has an issue, we strive to detect those issues and resolve them before our clients are aware of the problems themselves.
