Remote-access Guide

avigilon remote access phone

by Fred Barrows Published 2 years ago Updated 2 years ago
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What's new in Avigilon control center?

NEW in Avigilon Control Center Avigilon Control Center Smart Assurance Plan Avigilon Cloud Services ACC Mobile ACC System Requirements ACC Supported Cameras ACC Integrations Discontinued Products Access Control Access Control Manager Openpath Cloud-Based Access Control ACM Expedite

What is Avigilon cloud services?

Avigilon Cloud Services (ACS) enables you to connect existing ACC sites to the cloud for easy and secure remote access to video via the web or mobile app, without complicated firewall port forwarding or time-consuming user configuration.

What version of Avigilon cloud services is required for ACC Mobile 3?

Whether connecting through Avigilon Cloud Services (ACC 7.4.4.14 or a more recent version) or directly (ACC 6.2.0 or a more recent version), ACC Mobile 3 requires ACC sites to be running the ACC Web Endpoint component.

Can I access Avigilon from a payphone?

* NOTE: Restrictions and charges may apply depending on the region and/or mobile carrier. May not be accessible from a payphone. Did you know Partners can now track the status of their Avigilon orders on the Partner Portal?

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What is ACC in Mobile?

ACC Mobile is compatible with both iOS and Android. Underpinned by Avigilon's patented High Definition Stream Management™ (HDSM™) technology, ACC Mobile enables the viewing of high-definition video footage from any device with an Internet connection.

How do I access my Avigilon camera?

Logging In to CamerasWhen you launch the Camera Configuration Tool, you are immediately prompted to log in to all discovered devices. In the User Name and Password fields, enter the camera credentials. ... Click Connect to Devices. You are logged into the discovered cameras using the selected credentials.

What is Avigilon ACC?

Avigilon Control Center (ACC) 7 is the latest and most advanced version of ACC™ video management software. Designed to bring the right information to you so that you can take action, ACC 7 provides an easy-to-use, AI-enabled user interface to help ensure critical events do not go unnoticed.

Is Avigilon cloud free?

Choose your plan and get a 30-day free Avigilon cloud storage trial. pricing is available for partners.

Where is Avigilon camera on network?

Finding CamerasIn the top-right corner, select > Add Devices by IP.To find one camera: Enter the IP address of the camera in the Start IP Address field. ... To find multiple cameras: ... Enter the User Name and Password for the cameras.Update the HTTP Port # and HTTPS Port # if needed.Click Add Devices.

How do I log into my camera?

0:494:41How to login to your IP security camera - YouTubeYouTubeStart of suggested clipEnd of suggested clipCamera this ip camera happens to have the factory default ip address of 192.168. 1.109. Again thatMoreCamera this ip camera happens to have the factory default ip address of 192.168. 1.109. Again that is 192.168. 1.10 your ip camera will have a label on its box.

What is the default IP address for Avigilon cameras?

169.254.0.0If the camera is not able to get an IP address from a DHCP server, the Avigilon camera / encoder uses Zero Configuration Networking (ZeroConf) to obtain an IP address in the 169.254. 0.0 / 255.255. 0.0 subnet.

What is an ACC Server?

The ACC Server software is the application that captures and records surveillance data from Windows-based network cameras and encoders. The captured data is then sent to the ACC Client software for you to review. For Avigilon Hardened OS appliances, the ACC Server software is built-in.

Do Avigilon cameras have audio?

You can also simultaneously listen to live audio from the camera and converse with the person in the camera's field of view, if a microphone is connected to or built in to the camera.

What port does avigilon use?

The default port numbers are: HTTP Port: 80. HTTPS Port: 443. RTSP Port: 554.

Is avigilon cloud based?

The Avigilon Cloud Services (ACS) platform enables a modern cloud-connected user experience to view live and recorded video, as well as monitor and manage the health of your systems.

What is the default IP address for Avigilon cameras?

169.254.0.0If the camera is not able to get an IP address from a DHCP server, the Avigilon camera / encoder uses Zero Configuration Networking (ZeroConf) to obtain an IP address in the 169.254. 0.0 / 255.255. 0.0 subnet.

How do I connect to Avigilon server?

Connecting a DeviceIn the New Task menu , click Site Setup.Click .To display only devices in uninitialized state, select the Uninitialized devices checkbox. ... In the Discovered Devices area, select the devices and click Connect…. ... Select which server will connect to the devices.More items...

How do I change the IP address on my Avigilon camera?

Locate the camera you want to change from the list. Double-click the IP Address field and enter the static IP address. DHCP is automatically disabled for the camera. Double-click the Subnet Mask field and the Default Gateway field to enter the required values.

How do I reset my Avigilon camera?

Resetting to Factory Default SettingsEnsure the camera is powered on.Unscrew the configuration panel cover on the bottom of the camera.Using a straightened paperclip or similar tool, gently press and hold the firmware revert button for 3 seconds.Screw the configuration panel cover back into place.

What is Avigilon Cloud Services?

The Avigilon Cloud Services (ACS) platform enables a modern cloud-connected user experience to view live and recorded video, as well as monitor and manage the health of your systems. Connecting your Avigilon Control Center™ (ACC) sites to ACS is free to do and instantly unlocks remote access to your systems from anywhere.

What is Avigilon Advanced System Health Monitoring?

The Avigilon Advanced System Health Monitoring service offers a set of tools to increase security system availability and integrity using fewer resources so you can know what is happening with your system and quickly take action to restore operation. Even as systems scale and grow over time with expansion, you can proactively detect, verify and respond to actions requiring your attention quickly, and with confidence.

Is ACS remote access secure?

ACS provides secure remote access to view live and recorded video from our no-install browser-agnostic client with the ability to view bookmarks, manage PTZ controls, and export videos to a local drive. Alternatively, use the ACC Mobile 3 app to view live and recorded video and to receive and view push notifications of ACC analytic alarms. You can be confident that remote access is secure with support for firewall traversal to eliminate complex firewall re-configurations.

What is Avigilon Cloud Services?

Avigilon Cloud Services (ACS) enables you to connect existing ACC sites to the cloud for easy and secure remote access to video via the web or mobile app , without complicated firewall port forwarding or time-consuming user configuration. Leverage centralized system health monitoring in ACS to assess the operational state of cameras and servers remotely. Benefit from future enhancements of ACS by updating to the latest versions of ACC software.

What is ACC 7?

Avigilon Control Center (ACC) 7 is the latest and most advanced version of ACC™ video management software. Designed to bring the right information to you so that you can take action, ACC 7 provides an easy-to-use, AI-enabled user interface to help ensure critical events do not go unnoticed.

Does ACC 7 require a license?

Operate safely and comply with local health and safety guidelines by deploying powerful video analytics for occupancy counting, social distancing and no face mask detection – natively available to ACC 7 software users with no additional licenses required .

Does Avigilon have limits?

Although no limits are imposed by licensing, actual limits will depend on the hardware environment . Avigilon has tested up to the numbers indicated.

High-Performance Support for Your Security Systems

An easy way to implement additional high-resolution monitoring stations to existing systems. Select either a two- or four-monitor workstation, pre-loaded with ACC Client software, and featuring a maximum resolution of 3840 x 2160 (4K) per monitor.

High Performance and Reliability

Robust design with separate solid-state drive (SSD) for the operating system and a built-in recovery partition

What is Avigilon access control?

The Avigilon access control platform scales to the changing needs of your facility, with flexible solutions that range from the Access Control Manager (ACM) enterprise system to the entry-level ACM Embedded Controller™ system. All Avigilon access control systems are 100% browser-based, require no server or client software installation, and are fully integrated with Avigilon Control Center (ACC) video management software. Together, it delivers a ready-to-deploy, high-performance solution to secure your site.

What is ACM virtual?

ACM Virtual is designed for facilities that have migrated their IT infrastructure to a secure, private cloud environment. It is Partner Ready for VMware vSPHERE and supports Microsoft Hyper-V for deployment on a virtual server. This eliminates the need to maintain a separate, stand-alone server or dedicated network appliance – providing a scalable design while reducing capital and operating expenditures.

What is ACM appliance?

Access Control Manager (ACM) Appliances are hardened, Linux-based servers that are ready to go the moment it’s plugged in. ACM™ Appliances allow you to start with what you need on individual appliances, then simply add doors to expand as your facility grows. Built-in peer-to-peer replication technology replicates identity data to additional appliances across sites with no additional software or hardware required, promoting data consistency and streamlining data entry. Hot standby-auto failover maintains multiple layers of redundancy and resiliency for maximum uptime.

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