Remote-access Guide

axis companion could not set up remote access

by Kenny Carroll Published 2 years ago Updated 1 year ago
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Connect power and network to the Axis device. Start AXIS Device Manager. To connect to a server, go to Main menu > Servers > New connection: If the server is on the network, select Remote server and select a server from the drop-down list or enter the IP address or DNS address in the Remote server field.

Full Answer

How do I enable Internet access on axis camera companion?

Internet access is now enabled. To access your site from a remote location open up AXIS Camera Companion 2.0 and log in with the same MyAxis account as used on the local site. Select the remote site, type in the site password and press Enter. You should now be connected to the site.

What is axis companion?

AXIS Companion is a future-proof solution that scales seamlessly up to 16 cameras per location. It offers tight integration with all products in the AXIS Companion Line at the same time as it offers the full flexibility of Axis’ complete product portfolio.

How do I connect to an Axis Device Manager server?

Start AXIS Device Manager. If the server is on the network, select Remote server and select a server from the drop-down list or enter the IP address or DNS address in the Remote server field. If the server is running locally on the computer, select This computer.

Can I run axis companion in offline mode?

If you are running AXIS Companion while there is no connection to the internet, then you can enter offline mode. This makes Live view and Recordings available locally. However, you will not be able to access the Configuration menu while the internet connection is down. Activate offline mode: Click > Site and turn on Offline mode.

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How do I access my axis camera remotely?

To access your site from a remote location open up AXIS Camera Companion 2.0 and log in with the same MyAxis account as used on the local site. Select the remote site, type in the site password and press Enter. You should now be connected to the site. your cameras and router up manually.

How do I set my axis companion?

Connect your desktop app to a door stationIn the AXIS Companion desktop app, go to. > Cameras.Click Add devices and add the door station. You can now answer the door station with your AXIS Companion desktop app.

How do I connect my axis camera to my station?

Connect from the mobile app Open the AXIS Camera Station mobile app. 2. Click Add system and enter the local IP or local server name.

What ports does Axis companion use?

For AXIS Companion 3 and AXIS Camera Station: The network needs to allow outbound traffic on ports 80 and 443 for Secure Remote Access to work.

How do I reset my Axis companion?

To perform a factory reset, do the following:Power down the camera. ... Hold down the control button, and with the button held down connect the power. ... Keep the CTRL button held down until the LEDs on the front of the camera displays amber (this could take up to 15 seconds).More items...•

What is the default IP for Axis Camera?

192.168.0.90The default IP address for the Axis cameras and video encoders is 192.168. 0.90. More information can be looked up here.

What is AXIS Camera default password?

root/passAxis: Traditionally root/pass, new Axis cameras require password creation during first login (note that root/pass may be used for ONVIF access, but logging into the camera requires root password creation) Basler: admin/admin.

How do I troubleshoot my axis camera?

2.1 No powerVerify that the PoE switch is providing enough power.Try a different cable and different port on the switch/midspan.Try another PoE device in the same port.Check whether the camera powers up from a power supply, then connect to a non-PoE switch.Check the network port for physical damage.

Which ports does AXIS Camera Station use?

AXIS Camera Station server to devicePortNumberProtocolMain HTTP port80TCPMain HTTPS port443TCPDefault bonjour port5353UDPDefault SSDP port1900UDP1 more row

What port does ONVIF use?

By default, communication between ONVIF clients and the Milestone Open Network Bridge server uses the following ports: ONVIF port 580. ONVIF clients use this port to submit requests for video streams. RTSP port 554.

How do I view axis camera recordings?

Playback recordingsGo to the Recording tab.In the timeline of the camera, use the mouse wheel to zoom in and out and drag the timeline to make the marker pointing at your desired position.To start playing the recording from the desired position, click .

Are Axis cameras ONVIF compliant?

AXIS cameras are ONVIF compliant devices which means they can work with third-party recorders and NVRs. However, by default, the AXIS cameras have the ONVIF protocol disabled. It needs to be enabled manually in order to add the camera to camera management software.

What is Axis default password?

The default username for your Axis router is root. The default password is pass.

Is Axis companion free?

The Axis Companion application is free, easy to use and makes CCTV simple. With no need for network or router configuration, it's never been easier to get your CCTV system up and running – all from your mobile device, no PC needed.

What is AXIS Camera default password?

root/passAxis: Traditionally root/pass, new Axis cameras require password creation during first login (note that root/pass may be used for ONVIF access, but logging into the camera requires root password creation) Basler: admin/admin.

How do I access axis NVR?

0:201:26AXIS Camera Station Secure remote access - YouTubeYouTubeStart of suggested clipEnd of suggested clipAnd selects access secure remote access insert your my access account and your password. Click applyMoreAnd selects access secure remote access insert your my access account and your password. Click apply you can then enable secure remote access once secure remote access has been enabled on the server.

Axis solution to remote access

Axis Secure Remote Access is a technology that makes it possible for a smartphone or PC client to access Axis network cameras when the client and the cameras are located on different local networks. Connecting to remote cameras can be a challenge, especially when the cameras are located behind routers or firewalls.

Easy to setup

Axis Secure Remote Access significantly simplifies the installation of remote access to surveillance systems. Once enabled it is automatically configured and removes the need of manual port-forwarding and router configuration.

How it works

Using external mediator servers that are hosted or controlled by Axis, a client and a camera can find each other and establish a secure peer-to-peer connection. As a fallback when direct communication cannot be established the communication is relayed through the mediator servers.

Secure communication

Secure communication is in the core of Axis Secure Remote Access. The technology uses multiple levels of authentication to establish an encrypted communication between a client and the cameras in the surveillance system.

Availability

Axis Secure Remote Access is supported by multiple mediator servers. The redundant environment also secures the availability of the system.

What is Axis companion?

AXIS Companion video management software is designed and validated to perfectly match Axis products and features. A tight integration of network cameras, audio and door stations ensure you will get the most out of your surveillance system. Our solutions is easily adapted to your business, and seamlessly expand with your needs. Because when your business grows, so should your security solution.

How many cameras can Axis Companion recorder connect to?

AXIS Companion VMS combined with AXIS S3008 Recorder connects and power up to eight cameras and can be up and running with just a few clicks. The solution can easily be scaled up from providing surveillance for a single site, to provide surveillance for multiple sites and whole national chains.

Is Axis Companion video management software easy to use?

AXIS Companion video management software is simple to set up. And even simpler to use. Not only that, it gives you effortless control from anywhere.

Can images be recorded on Axis surveillance card?

Images can also be recorded onto an AXIS Surveillance Card in each camera. Axis offers a wide range of high endurance AXIS Surveillance Cards optimized for surveillance. The cameras are powered over the network, eliminating the need for separate power cables. This reduces cost and simplifies the installation

What happens when a camera makes an outbound connection through the router?

Each time a client or a camera makes an outbound connection through the router, the router will give that connection a random external port which is used for hole punching. It is not possible to predict which port will be used.

Does P2P work with proxy?

Connection using Web proxy/4G: P2P will not work and communication is relayed through the mediator servers.

Does Axis require authentication?

AXIS Secure Remote Access does not support proxy that requires authentication. A possible workaround could be to allow cameras (AXIS Companion) and AXIS Camera Station server (AXIS Camera Station) to bypass authentication. Each time a client or a camera makes an outbound connection through the router, the router will give ...

What happens when a camera makes an outbound connection through the router?

Each time a client or a camera makes an outbound connection through the router, the router will give that connection a random external port which is used for hole punching. It is not possible to predict which port will be used.

Does P2P work with proxy?

Connection using Web proxy/4G: P2P will not work and communication is relayed through the mediator servers.

Does Axis require authentication?

AXIS Secure Remote Access does not support proxy that requires authentication. A possible workaround could be to allow cameras (AXIS Companion) and AXIS Camera Station server (AXIS Camera Station) to bypass authentication. Each time a client or a camera makes an outbound connection through the router, the router will give ...

How to connect to Axis server?

To connect to a server, go to Main menu > Servers > New connection: If the server is on the network, select Remote server and select a server from the drop-down list or enter the IP address or DNS address in the Remote server field.

How to manage devices in Axis?

In AXIS Device Manager, go to Device manager > Manage devices.

How to log in as current user?

To log in as the current Windows user, click Log in . If you clear Log on as current user you need to enter a username and password in the next step. Add devices: AXIS Device Manager automatically searches for Axis devices on the network and adds them to the list of devices.

What is the Axis password?

The device password is the primary protection for your data and services. Axis devices do not impose a password policy as they may be used in various types of installations. To protect your data we strongly recommend that you: Use a password with at least 8 characters, preferably created by a password generator.

What is an axis device?

Axis devices are designed to be used on an Ethernet network. To access the device’s webpage you need an IP address. Most networks have a DHCP server that automatically assigns IP addresses to connected devices.

What is Axis Device Manager?

AXIS Device Manager automatically searches for Axis devices on the network and adds them to the list of devices.

How to assign IP address to device?

Right-click the device in the list and select Assign new IP address to selected device. Enter an available IP address and click Assign. To access the device from a browser, double-click the name in the list.

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