Remote-access Guide

axis companion remote access issues

by Sadie Pfeffer Published 2 years ago Updated 1 year ago
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If you are having problems enabling AXIS Secure Remote Access due to restrictive firewalls or other network security implementation, consider the following: AXIS Secure Remote Access Is there a limit on how many cameras I can add in an AXIS Companion site? No there is no limit. However, AXIS Companion is optimised for 16 cameras in a site.

Full Answer

Will axis camera companion work with a new camera?

I have been using AXIS Camera Companion for a few years to monitor 3 cameras. Everything has worked fine until I added a new camera. I had the new camera in my office for a few days while I configured it and everything worked fine in Camera Companion, even the motion detection. I moved the camera to its destination and issues started.

What is axis secure remote access technology?

With Axis Secure Remote Access technology, you can control your cameras from anywhere, and view and export recorded footage, going back for a month or even more. Also, thanks to the flexible user management it's also easy to control what different users have access to in the system.

Can I run axis companion in offline mode?

If you are running AXIS Companion while there is no connection to the internet, then you can enter offline mode. This makes Live view and Recordings available locally. However, you will not be able to access the Configuration menu while the internet connection is down. Activate offline mode: Click > Site and turn on Offline mode.

Are the cameras axis with motion detection enabled?

All the cameras are AXIS with motion detection enabled. I just want a software to view the recordings without having to open each individual recording file. Thanks. How long of a run is you camera on? I had a similar problem (different system). The camera was just over cat6 range at 350'.

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How do I access my axis camera remotely?

0:201:26AXIS Camera Station Secure remote access - YouTubeYouTubeStart of suggested clipEnd of suggested clipAnd selects access secure remote access insert your my access account and your password. Click applyMoreAnd selects access secure remote access insert your my access account and your password. Click apply you can then enable secure remote access once secure remote access has been enabled on the server.

What ports does Axis companion use?

For AXIS Companion 3 and AXIS Camera Station: The network needs to allow outbound traffic on ports 80 and 443 for Secure Remote Access to work.

What port do Axis cameras use?

AXIS Camera Station server to devicePortNumberProtocolMain HTTP port80TCPMain HTTPS port443TCPDefault bonjour port5353UDPDefault SSDP port1900UDP1 more row

How do I troubleshoot my axis camera?

2.1 No powerVerify that the PoE switch is providing enough power.Try a different cable and different port on the switch/midspan.Try another PoE device in the same port.Check whether the camera powers up from a power supply, then connect to a non-PoE switch.Check the network port for physical damage.

What is the default IP for AXIS Camera?

192.168.0.90The default IP address for the Axis cameras and video encoders is 192.168. 0.90. More information can be looked up here.

How do I reset my axis companion?

To perform a factory reset, do the following:Power down the camera. ... Hold down the control button, and with the button held down connect the power. ... Keep the CTRL button held down until the LEDs on the front of the camera displays amber (this could take up to 15 seconds).More items...•

How do I find the IP address of my security camera?

The easiest way to find the security camera IP address is to check the Network page on the CCTV camera software (mobile app or PC client). The network page will display all the IP address information of your camera.

What is AXIS camera default password?

root/passAxis: Traditionally root/pass, new Axis cameras require password creation during first login (note that root/pass may be used for ONVIF access, but logging into the camera requires root password creation) Basler: admin/admin.

How do I access my CCTV IP address?

How to view IP Cameras from a web browserStep 1: Connect the camera to your network. ... Step 2: Determine the camera's IP address. ... Step 3: Use Config Tool to find the camera and change your camera's ip address. ... Step 4: Access the IP camera using your web browser. ... Step 5: How to change your camera or DVR IP address.

How do I update my AXIS Camera Station?

Go to https://www.axis.com/products/axis-camera-station/overview, sign in with your MyAxis account, and download the latest version of AXIS Camera Station. Double-click the downloaded file and click Yes to allow it to make changes to your device.

How do I view axis camera recordings?

Playback recordingsGo to the Recording tab.In the timeline of the camera, use the mouse wheel to zoom in and out and drag the timeline to make the marker pointing at your desired position.To start playing the recording from the desired position, click .

Is Axis Camera Station free?

Axis Camera Station One is a FREE software solution for the simultaneous viewing and recording of high-quality H. 264, MPEG-4 and Motion JPEG video from a single surveillance camera.

How do I set my axis companion?

Connect your desktop app to a door stationIn the AXIS Companion desktop app, go to. > Cameras.Click Add devices and add the door station. You can now answer the door station with your AXIS Companion desktop app.

How do I find the IP address of my axis camera?

Discovering Your Axis Camera With Your Room Alert Account To navigate to the camera's Device Details page, select Devices in the navigation bar to the left in your Room Alert Account, and then select your camera from the device list. You may find the unit's IP address listed under Local IP.

Is Axis companion free?

The Axis Companion application is free, easy to use and makes CCTV simple. With no need for network or router configuration, it's never been easier to get your CCTV system up and running – all from your mobile device, no PC needed.

Is Axis Camera Station free?

Axis Camera Station One is a FREE software solution for the simultaneous viewing and recording of high-quality H. 264, MPEG-4 and Motion JPEG video from a single surveillance camera.

How to download Axis companion app?

Go to axis.com/products/axis-companion and click Download to download the AXIS Companion desktop app for Windows.

What is push to talk in Axis companion?

In AXIS Companion, a push-to-talk function makes it possible to send live announcements to one or several speakers.

How to use corridor format in Axis?

Adjust the camera or its lens to a vertical field of view. In AXIS Companion, go to > Cameras. On the row of the camera you want to adjust, click > Image settings.

What is Axis Mobile Streaming?

Axis Mobile Streaming is activated when there is only one High profile active and the resolution is set for HD (1280x720) or above. Selecting Axis Mobile Streaming slightly increases storage usage. When playing recordings, only those recorded with Axis Mobile Streaming enabled can toggle between High and Low.

Can Axis companion send notification?

You can make AXIS Companion send a notification to your mobile app when certain types of motion occur in a camera view.

Can Axis Companion version 3 be hard reset?

Any device that was used in AXIS Companion version 3, must be hard reset or restored before it can be used in AXIS Companion version 4.

Can you use Axis Companion app?

You can use the AXIS Companion mobile app to set up your system and control it from anywhere. Real-time alert notifications keep you aware of any suspicious activity. You can also view and export video recordings.

What is Axis companion?

AXIS Companion video management software is designed and validated to perfectly match Axis products and features. A tight integration of network cameras, audio and door stations ensure you will get the most out of your surveillance system. Our solutions is easily adapted to your business, and seamlessly expand with your needs. Because when your business grows, so should your security solution.

How many cameras can Axis Companion recorder connect to?

AXIS Companion VMS combined with AXIS S3008 Recorder connects and power up to eight cameras and can be up and running with just a few clicks. The solution can easily be scaled up from providing surveillance for a single site, to provide surveillance for multiple sites and whole national chains.

Is Axis Companion video management software easy to use?

AXIS Companion video management software is simple to set up. And even simpler to use. Not only that, it gives you effortless control from anywhere.

Can images be recorded on Axis surveillance card?

Images can also be recorded onto an AXIS Surveillance Card in each camera. Axis offers a wide range of high endurance AXIS Surveillance Cards optimized for surveillance. The cameras are powered over the network, eliminating the need for separate power cables. This reduces cost and simplifies the installation

What happens when a camera makes an outbound connection through the router?

Each time a client or a camera makes an outbound connection through the router, the router will give that connection a random external port which is used for hole punching. It is not possible to predict which port will be used.

Does P2P work with proxy?

Connection using Web proxy/4G: P2P will not work and communication is relayed through the mediator servers.

Does Axis require authentication?

AXIS Secure Remote Access does not support proxy that requires authentication. A possible workaround could be to allow cameras (AXIS Companion) and AXIS Camera Station server (AXIS Camera Station) to bypass authentication. Each time a client or a camera makes an outbound connection through the router, the router will give ...

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