Remote-access Guide

axis companion remote access not working

by Joesph Gaylord Published 2 years ago Updated 1 year ago
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Connect power and network to the Axis device. Start AXIS Device Manager. To connect to a server, go to Main menu > Servers > New connection: If the server is on the network, select Remote server and select a server from the drop-down list or enter the IP address or DNS address in the Remote server field.

Full Answer

How do I log in to my axis camera companion?

Open the AXIS Camera Companion client and click on the Configuration icon in the top left hand corner. In the camera list mark the first camera and then click on the cameras IP address that appears under Camera Properties. If the following prompt appears, click yes and a browser window will open asking you to log in to the camera.

Does Axis secure remote access support proxy authentication?

AXIS Secure Remote Access does not support proxy that requires authentication. A possible workaround could be to allow cameras (AXIS Companion) and AXIS Camera Station server (AXIS Camera Station) to bypass authentication.

Is there a way to bypass authentication for Axis cameras?

A possible workaround could be to allow cameras (AXIS Companion) and AXIS Camera Station server (AXIS Camera Station) to bypass authentication. Each time a client or a camera makes an outbound connection through the router, the router will give that connection a random external port which is used for hole punching.

How many cameras can axis companion VMS connect to?

AXIS Companion VMS combined with AXIS S3008 Recorder connects and power up to eight cameras and can be up and running with just a few clicks. The solution can easily be scaled up from providing surveillance for a single site, to provide surveillance for multiple sites and whole national chains.

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How do I access my axis camera remotely?

0:201:26AXIS Camera Station Secure remote access - YouTubeYouTubeStart of suggested clipEnd of suggested clipAnd selects access secure remote access insert your my access account and your password. Click applyMoreAnd selects access secure remote access insert your my access account and your password. Click apply you can then enable secure remote access once secure remote access has been enabled on the server.

What ports does Axis companion use?

For AXIS Companion 3 and AXIS Camera Station: The network needs to allow outbound traffic on ports 80 and 443 for Secure Remote Access to work.

How do I set my axis companion?

Connect your desktop app to a door stationIn the AXIS Companion desktop app, go to. > Cameras.Click Add devices and add the door station. You can now answer the door station with your AXIS Companion desktop app.

What port do Axis cameras use?

AXIS Camera Station server to devicePortNumberProtocolMain HTTP port80TCPMain HTTPS port443TCPDefault bonjour port5353UDPDefault SSDP port1900UDP1 more row

How do I reset my axis companion?

To perform a factory reset, do the following:Power down the camera. ... Hold down the control button, and with the button held down connect the power. ... Keep the CTRL button held down until the LEDs on the front of the camera displays amber (this could take up to 15 seconds).More items...•

What is the default IP for AXIS Camera?

192.168.0.90The default IP address for the Axis cameras and video encoders is 192.168. 0.90. More information can be looked up here.

How do I find the IP address of my axis camera?

Discovering Your Axis Camera With Your Room Alert Account To navigate to the camera's Device Details page, select Devices in the navigation bar to the left in your Room Alert Account, and then select your camera from the device list. You may find the unit's IP address listed under Local IP.

How do I connect to my axis camera IP?

Configuring an Axis CameraConnect the camera. Connect the Axis camera to the computer using an Ethernet cable. ... Configure computer IP address. Set your computer's IP address to 192.168. ... Launch the Setup Axis Camera Tool. ... Setup the Camera. ... Manual Camera Configuration. ... Setup Page. ... Configure Users. ... Configure Image Settings.More items...•

What is AXIS Camera default password?

root/passAxis: Traditionally root/pass, new Axis cameras require password creation during first login (note that root/pass may be used for ONVIF access, but logging into the camera requires root password creation) Basler: admin/admin.

How do I reset my axis camera?

Axis Factory ResetDisconnect the camera from the power supply and ethernet.Remove the four screws securing the rear cover and remove it.Keep the Control button pressed while you restore the power supply.Hold down the button for about 15 seconds until the status LED is yellow flashing.Release the Control Button.

Can I connect an IP camera directly to my computer?

An IP camera can connect directly to your network or computer, and there are three ways to do so. The three ways listed below do not require a NVR. A NVR, or Network Video Recorder, is the device that IP cameras connect to.

How do I enable ONVIF on my axis camera?

If you are unable to find ONVIF user settings, please check this setting to ensure that ONVIF/Web Service is enabled.Navigate to System Options > Support > System Overview.Click ONVIF/Web service.Enable ONVIF/Web service by checking the box next to Enable Web Service.Press the Save button.

How do I find the IP address of my axis camera?

Discovering Your Axis Camera With Your Room Alert Account To navigate to the camera's Device Details page, select Devices in the navigation bar to the left in your Room Alert Account, and then select your camera from the device list. You may find the unit's IP address listed under Local IP.

Is Axis companion free?

The Axis Companion application is free, easy to use and makes CCTV simple. With no need for network or router configuration, it's never been easier to get your CCTV system up and running – all from your mobile device, no PC needed.

Is Axis Camera Station free?

Axis Camera Station One is a FREE software solution for the simultaneous viewing and recording of high-quality H. 264, MPEG-4 and Motion JPEG video from a single surveillance camera.

What is AXIS Camera default password?

root/passAxis: Traditionally root/pass, new Axis cameras require password creation during first login (note that root/pass may be used for ONVIF access, but logging into the camera requires root password creation) Basler: admin/admin.

Axis solution to remote access

Axis Secure Remote Access is a technology that makes it possible for a smartphone or PC client to access Axis network cameras when the client and the cameras are located on different local networks. Connecting to remote cameras can be a challenge, especially when the cameras are located behind routers or firewalls.

Easy to setup

Axis Secure Remote Access significantly simplifies the installation of remote access to surveillance systems. Once enabled it is automatically configured and removes the need of manual port-forwarding and router configuration.

How it works

Using external mediator servers that are hosted or controlled by Axis, a client and a camera can find each other and establish a secure peer-to-peer connection. As a fallback when direct communication cannot be established the communication is relayed through the mediator servers.

Secure communication

Secure communication is in the core of Axis Secure Remote Access. The technology uses multiple levels of authentication to establish an encrypted communication between a client and the cameras in the surveillance system.

Availability

Axis Secure Remote Access is supported by multiple mediator servers. The redundant environment also secures the availability of the system.

How to download Axis companion app?

Go to axis.com/products/axis-companion and click Download to download the AXIS Companion desktop app for Windows.

What is push to talk in Axis companion?

In AXIS Companion, a push-to-talk function makes it possible to send live announcements to one or several speakers.

How to use corridor format in Axis?

Adjust the camera or its lens to a vertical field of view. In AXIS Companion, go to > Cameras. On the row of the camera you want to adjust, click > Image settings.

What is Axis Mobile Streaming?

Axis Mobile Streaming is activated when there is only one High profile active and the resolution is set for HD (1280x720) or above. Selecting Axis Mobile Streaming slightly increases storage usage. When playing recordings, only those recorded with Axis Mobile Streaming enabled can toggle between High and Low.

Can Axis companion send notification?

You can make AXIS Companion send a notification to your mobile app when certain types of motion occur in a camera view.

Can Axis Companion version 3 be hard reset?

Any device that was used in AXIS Companion version 3, must be hard reset or restored before it can be used in AXIS Companion version 4.

Can you use Axis Companion app?

You can use the AXIS Companion mobile app to set up your system and control it from anywhere. Real-time alert notifications keep you aware of any suspicious activity. You can also view and export video recordings.

What is Axis companion?

AXIS Companion video management software is designed and validated to perfectly match Axis products and features. A tight integration of network cameras, audio and door stations ensure you will get the most out of your surveillance system. Our solutions is easily adapted to your business, and seamlessly expand with your needs. Because when your business grows, so should your security solution.

How many cameras can Axis Companion recorder connect to?

AXIS Companion VMS combined with AXIS S3008 Recorder connects and power up to eight cameras and can be up and running with just a few clicks. The solution can easily be scaled up from providing surveillance for a single site, to provide surveillance for multiple sites and whole national chains.

Is Axis Companion video management software easy to use?

AXIS Companion video management software is simple to set up. And even simpler to use. Not only that, it gives you effortless control from anywhere.

Can images be recorded on Axis surveillance card?

Images can also be recorded onto an AXIS Surveillance Card in each camera. Axis offers a wide range of high endurance AXIS Surveillance Cards optimized for surveillance. The cameras are powered over the network, eliminating the need for separate power cables. This reduces cost and simplifies the installation

What to do if Axis unit does not work?

If your unit still does not work as expected, contact Axis Online Helpdesk to obtain assistance from an Axis technical support engineer.

What ports does Axis use?

Make sure the ports 55752 (HTTP) and 55754 (TCP) AXIS Camera Station uses are opened on the server (and router if any), see this FAQ for more information.

What is troubleshooting a system integrator?

It will help you as a system integrator, to help your customer if needed. Troubleshooting is a form of solving problems. In short, the process begins by trying to identify the symptoms of the problem. Then you isolate the part or parts that may be causing the issue.

Where is ACS.FDB located?

Before upgrade, back up ACS.FDB, ACS_LOGS.FDB, and ACS_RECORDINGS.FDB, located in C:ProgramDataAxis CommunicationsAXIS Camera Station Server and copy it to somewhere else.

Can client connect to server AXIS?

Client cannot connect to the server. The client is not able to connect to the server and error message is displayed. Verify that the OS is supported. Check the AXIS Camera Station release note for a full list of supported OS. For example, Home edition would not work since it does not support Windows Authentication.

Can you play video on Axis camera station?

No video stream can be played in AXIS Camera Station although other functions work fine.

Can you report hardware on remote desktop?

Observe that generating a system report via remote desktop will retrieve hardware information from the computer where remote desktop is being used. Avoid remote desktop if possible.

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