If you are having problems enabling AXIS Secure Remote Access due to restrictive firewalls or other network security implementation, consider the following: AXIS Secure Remote Access does not support proxy that requires authentication.
Full Answer
Does Axis secure remote access support proxy authentication?
AXIS Secure Remote Access does not support proxy that requires authentication. A possible workaround could be to allow cameras (AXIS Companion) and AXIS Camera Station server (AXIS Camera Station) to bypass authentication.
How to test the user permission in axis camera station?
Video tutorial on user permission in AXIS Camera Station. Test the account with AXIS Camera Station client that connect to the same AXIS Camera Station server via the same network. Verify with client on another machine and not the one installed on the same as the AXIS Camera Station server.
Can I change the password of the axis camera station?
The cameras password type has been change to encrypted only in the cameras webpage. Once been added to AXIS Camera Station, the password type should not be change. The Server cannot communicate with the camera after the change. Even if correct password is entered in AXIS Camera Station for the camera, the VMS cannot communicate with the camera.
How do I report an issue with the axis camera station?
The TIME and the concerned camera’s name or IP address when the issue happens. AXIS Camera Station system report generated directly after the issue happens. Make sure the system report is generated from the client or server where the issue has been reproduced.
How do I access my axis camera remotely?
To access your site from a remote location open up AXIS Camera Companion 2.0 and log in with the same MyAxis account as used on the local site. Select the remote site, type in the site password and press Enter. You should now be connected to the site. your cameras and router up manually.
How do I connect my axis camera to my station?
Connect from the mobile app Open the AXIS Camera Station mobile app. 2. Click Add system and enter the local IP or local server name.
How do I connect my axis camera?
Configuring an Axis CameraConnect the camera. Connect the Axis camera to the computer using an Ethernet cable. ... Configure computer IP address. Set your computer's IP address to 192.168. ... Launch the Setup Axis Camera Tool. ... Setup the Camera. ... Manual Camera Configuration. ... Setup Page. ... Configure Users. ... Configure Image Settings.More items...•
What is the default IP for AXIS Camera?
192.168.0.90The default IP address for the Axis cameras and video encoders is 192.168. 0.90. More information can be looked up here.
How do I troubleshoot my axis camera?
2.1 No powerVerify that the PoE switch is providing enough power.Try a different cable and different port on the switch/midspan.Try another PoE device in the same port.Check whether the camera powers up from a power supply, then connect to a non-PoE switch.Check the network port for physical damage.
What is AXIS Camera default password?
root/passAxis: Traditionally root/pass, new Axis cameras require password creation during first login (note that root/pass may be used for ONVIF access, but logging into the camera requires root password creation) Basler: admin/admin.
How do I find the IP address of my axis camera?
Discovering Your Axis Camera With Your Room Alert Account To navigate to the camera's Device Details page, select Devices in the navigation bar to the left in your Room Alert Account, and then select your camera from the device list. You may find the unit's IP address listed under Local IP.
How do I reset my axis camera?
Axis Factory ResetDisconnect the camera from the power supply and ethernet.Remove the four screws securing the rear cover and remove it.Keep the Control button pressed while you restore the power supply.Hold down the button for about 15 seconds until the status LED is yellow flashing.Release the Control Button.
How do I find my camera IP address?
The easiest way to find the security camera IP address is to check the Network page on the CCTV camera software (mobile app or PC client). The network page will display all the IP address information of your camera.
How do I reset my axis camera remotely?
Remote reboot Axis IP cameraIn Windows open the Command Prompt.At the command prompt type in (without quotes) “FTP
How do I reset my axis camera to default IP?
0:361:43Solved in 60 seconds: How to factory reset an Axis network cameraYouTubeStart of suggested clipEnd of suggested clipKeep the control button pressed for 15 to 30 seconds until the status LED indicator flashes greenMoreKeep the control button pressed for 15 to 30 seconds until the status LED indicator flashes green and yellow. Then release the control button and eventually you should see the LED turn green.
How do I reset my IP camera password?
To change the password on an IP camera:Log into the camera using Internet Explorer or Firefox web browsers with the current administrator password. ... After logging into the camera, go to the Configuration tab. ... Choose the desired user and click on the Modify button. ... Enter the new password.More items...
Which ports does AXIS Camera Station use?
AXIS Camera Station server to devicePortNumberProtocolMain HTTP port80TCPMain HTTPS port443TCPDefault bonjour port5353UDPDefault SSDP port1900UDP1 more row
Is AXIS Camera Station free?
Axis Camera Station One is a FREE software solution for the simultaneous viewing and recording of high-quality H. 264, MPEG-4 and Motion JPEG video from a single surveillance camera.
How do I update my axis camera firmware?
In AXIS Camera Management select the units of the product model that you want to upgrade. 3. Select 'Maintenance | Upgrade Firmware...'. The dialog shows a list of camera models and, if you expand the list, you can see the current firmware version installed in each device.
What happens when a camera makes an outbound connection through the router?
Each time a client or a camera makes an outbound connection through the router, the router will give that connection a random external port which is used for hole punching. It is not possible to predict which port will be used.
Does P2P work with proxy?
Connection using Web proxy/4G: P2P will not work and communication is relayed through the mediator servers.
Does Axis require authentication?
AXIS Secure Remote Access does not support proxy that requires authentication. A possible workaround could be to allow cameras (AXIS Companion) and AXIS Camera Station server (AXIS Camera Station) to bypass authentication. Each time a client or a camera makes an outbound connection through the router, the router will give ...
What to do if Axis unit does not work?
If your unit still does not work as expected, contact Axis Online Helpdesk to obtain assistance from an Axis technical support engineer.
What ports does Axis use?
Make sure the ports 55752 (HTTP) and 55754 (TCP) AXIS Camera Station uses are opened on the server (and router if any), see this FAQ for more information.
Why is my server not starting?
If the server is constantly restarting or it not possible to start the server, it can be due to a database corruption.
What is troubleshooting a system integrator?
It will help you as a system integrator, to help your customer if needed. Troubleshooting is a form of solving problems. In short, the process begins by trying to identify the symptoms of the problem. Then you isolate the part or parts that may be causing the issue.
Where is ACS.FDB located?
Before upgrade, back up ACS.FDB, ACS_LOGS.FDB, and ACS_RECORDINGS.FDB, located in C:ProgramDataAxis CommunicationsAXIS Camera Station Server and copy it to somewhere else.
Can client connect to server AXIS?
Client cannot connect to the server. The client is not able to connect to the server and error message is displayed. Verify that the OS is supported. Check the AXIS Camera Station release note for a full list of supported OS. For example, Home edition would not work since it does not support Windows Authentication.
Can you play video on Axis camera station?
No video stream can be played in AXIS Camera Station although other functions work fine.
Where to register my axis account?
Register a MyAxis account at axis.com/my-axis/login.
How to download Axis companion app?
Go to axis.com/products/axis-companion and click Download to download the AXIS Companion desktop app for Windows.
How to use corridor format in Axis?
Adjust the camera or its lens to a vertical field of view. In AXIS Companion, go to > Cameras. On the row of the camera you want to adjust, click > Image settings.
What is push to talk in Axis companion?
In AXIS Companion, a push-to-talk function makes it possible to send live announcements to one or several speakers.
What is Axis Mobile Streaming?
Axis Mobile Streaming is activated when there is only one High profile active and the resolution is set for HD (1280x720) or above. Selecting Axis Mobile Streaming slightly increases storage usage. When playing recordings, only those recorded with Axis Mobile Streaming enabled can toggle between High and Low.
Can Axis companion send notification?
You can make AXIS Companion send a notification to your mobile app when certain types of motion occur in a camera view.
Can Axis Companion version 3 be hard reset?
Any device that was used in AXIS Companion version 3, must be hard reset or restored before it can be used in AXIS Companion version 4.
What is Axis Application Access Cloud?
Axis Application Access Cloud instantly , simply and safely extends application access to partners and third parties securely enabling them anywhere. It protects the enterprise by enforcing granular controls over user access permissions and isolating applications from users, networks, and the Internet while brokering and sanitizing user requests. Deployment is lightning fast with no network changes, agentless, and a central cloud console manages it all easily through centralized policies.
What is Axis Security?
Axis Security is helping organizations meet the needs of employees, partners, and vendors who require secure access to critical business applications anywhere, anytime.
What is Axis Application Access Cloud?
Axis Application Access Cloud is a scalable enterprise grade service that lightens the load on your existing network resources. With Axis, you reduce the risk of disrupting user access to critical resources and you avoid reconfiguring your infrastructure by using the same centrally managed access solution and policies before and after migration. Axis also improves your security by isolating your apps and sensitive resources from users, networks, and the Internet.
How does Axis help with security?
With Axis, you reduce the risk of disrupting user access to critical resources and you avoid reconfiguring your infrastructure by using the same centrally managed access solution and policies before and after migration. Axis also improves your security by isolating your apps and sensitive resources from users, networks, and the Internet.
What is Axis Security?
Axis Security is helping organizations meet the needs of employees, partners, and vendors who require secure access to critical business applications anywhere, anytime.
