What is IT services at BCIT?
IT Services Welcome to Information Technology Services (IT Services) at BCIT. The IT Services department is responsible for providing technology services and support programs that address the advanced technology and essential computing and communications needs of learners, faculty, and staff.
How do I report an issue with a BCIT application?
If an employee is having an issue with an application, they should contact the BCIT Service Desk by email BCIT.ServiceDesk@baltimorecity.gov or call 410-396-6648. BCIT is currently working on resolving any application issues.
How do I contact Baltimore City Business Information Technology (BCIT)?
This page is designed to provide Baltimore City employees with up-to-date information as well as quick links to commonly used sites such as ADP and Workday Need More Help? For additional questions or issues, please contact the BCIT Service Desk at BCIT.ServiceDesk@baltimorecity.gov or call 410-396-6648.
What are my responsibilities as a remote worker at BCIT?
Your supervisor/manager will be responsible for tracking this equipment, by recording device type and the BCIT Asset Tag number for monitors, docks, printers, and keyboards. All incidental costs related to working remotely, such as residential utility costs, cleaning, internet, phone and any other related costs, are your responsibility.
Availability
This service may be unavailable during select scheduled maintenance windows.
Getting started
If you need to access you will need to request access to AccessAnywhere. Once access has been provisioned, read more about how to connect to AccessAnywhere.
IT policies
Acceptable Use and Information Security policies apply to all BCIT information and computing.
Protecting personal and confidential information
Whenever information relating to BCIT business is used outside of the office or the classroom, there is an increased risk of loss or compromise. BCIT is required by the Freedom of Information and Protection of Privacy Act (FIPPA) to keep all personal information in its custody or under its control safe and secure.
Video conferencing and collaboration
Zoom is a video conferencing tool for faculty and staff. It’s currently BCIT’s recommended tool for scheduled single and recurring meetings for groups of up to 100 people.
Secure remote access
myVPN should be the first choice for students, staff, and faculty to connect to BCIT’s secure network to access common resources like printers and shared network drives. and business applications such as Banner and Cognos. myVPN will give you the same experience as if you were on campus connected to the BCIT network.
BCIT is now an Adobe Creative Campus
BCIT is the first Adobe Creative Campus in Western Canada, providing students and staff with the entire Adobe Creative Cloud...
New Licensing Model for Adobe Software
Adobe Creative Cloud is available for BCIT students to install on their personal computers. For students enrolled in full-time programs,...
Increased Phishing Related to COVID-19
COVID-19 related phishing attempts are on the increase! The Canadian Centre for Cyber Security has seen an escalation in reports...
Remote Access: AccessAnywhere
BCIT Employees can request to use AccessAnywhere to access a small number of business applications requiring elevated or administrator priviliges....
Remote Access: myVPN
Students and employees can use myVPN to remotely access secured BCIT systems and resources such as: Departmental Shared Network Folders...
WiFi for Academic Visitors: eduroam
eduroam provides visitors from other schools, universities and research institutes with secure access to WiFi without requiring temporary accounts. This...
WiFi for Employees
IT Services provides a secure, consistent and reliable wireless mesh network across BCIT’s five main campuses. For the Burnaby campus,...
WiFi for Events
This service supports WiFi access for events with multiple participants sharing a single account and password on the BCIT network....
WiFi for Guests: ClearPass
A guest to BCIT may request access to the BCIT wireless network only with approval from a BCIT sponsor. A...
WiFi for Students
Connect to the BCIT WiFi network as a student to access the following: Internet Software applications in AppsAnywhere Servers provided...
Steps to resolve your ergonomic concern at home
Complete the online Ergonomic Self-Assessment, make adjustments accordingly, and submit form. You can also refer to Telework and Ergonomic resources to adjust your workstation.
Under COVID-19 circumstances
You can temporarily take home, with your supervisor’s agreement, existing ergonomic equipment at your workstation (e.g. monitor, office chair, keyboard, mouse, document holder) excluding sit/stand workstation, desks or other furniture. If you take any office equipment home with you:
Availability
This service may be unavailable during select scheduled maintenance windows.
Getting started
Students: When you create a BCIT account you can log in to myBCIT within 24 hours.
IT policies
Acceptable Use and Information Security policies apply to all BCIT information and computing.
