How do I download the Citrix client after Epic?
If you have successfully completed the EPIC training and already have access to EPIC, you may now download the Citrix client. Log in with your NetID and password. Your computer platform will be automatically detected.
Do I need VPN and GoToMyPC to access Mass General Brigham?
Many applications are available that do not require you to install VPN and GoToMyPC. This guide provides helpful information for accessing Mass General Brigham network resources when not connected to the network. HOWTO: Remote Access to Mass General Brigham Network Applications | Mass General Brigham RISC Skip to main content
How do I access Mass General Brigham network resources when working remotely?
Mass General Brigham offers several ways to access your applications when working remotely. Many applications are available that do not require you to install VPN and GoToMyPC. This guide provides helpful information for accessing Mass General Brigham network resources when not connected to the network.
How do I access epic from a personal device?
For assistance with accessing EPIC from personal devices, please contact the Information Solutions Help Desk at (843) 792-9700 or stop by the Innovation Station (1 st floor 135 Cannon St. - open Monday-Friday 8a-4p). If you have successfully completed the EPIC training and already have access to EPIC, you may now download the Citrix client.
STEP 1
Open Internet Explorer and go to: mycitrix.bayhealth.org Enter User Name: *your Windows username Enter Password: *your Windows password
STEP 2
It may take a few minutes the first time but you should see something like this depending on what applications and Epic environments you have access to.
Information and Training for Providers
Mercy Health providers can use this page for information and training on EpicCare Link, including ways to use the system and methods to improve patient care.
Request Access
If you need to create a new EpicCare Link site with multiple users or add users to an existing site, use the button below.
Need Assistance?
You can contact an administrator by emailing epiclinksupport@mercyhealth.com or calling 833-685-8500 .