best remote access software for help desks

Best Remote Support Software for School Help Desks

• Splashtop SOS. Splashtop SOS is the best on-demand remote support tool for educational IT. Splashtop SOS enables help...
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Full Answer

What is the best free Remote Access Software?

The best free remote desktop software

1. Dameware Remote Everywhere (FREE TRIAL)
2. ISL Online (FREE TRIAL)
3. ManageEngine Remote Access Plus (FREE TRIAL)
4. Zoho Assist (FREE TRIAL)
5. N-able Take Control
6. TeamViewer
7. Atera
8. Chrome Remote Desktop
9. Microsoft Remote Desktop
10. Remmina

What is the best remote assistance software?

Top Remote Access Software & Tools for PC

1. Zoho Assist. Zoho Assist offers simple remote support and access solutions that are easy to set up. ...
2. ManageEngine Remote Access Plus. Remote Access Plus is a secure and comprehensive enterprise remote support solution that helps system administrators and IT help desk technicians troubleshoot Windows, Mac, and ...
3. Splashtop. ...
4. DameWare Remote Everywhere. ...

More items...

What is the best free PC remote control software?

Top 10 Remote Access Software to Control Your Windows PC From Anywhere

1. Supremo. Supremo is a software that has gained some popularity in recent times. ...
2. TeamViewer. TeamViewer is one of the most recognized applications for remote computer control. ...
3. AnyDesk. ...
4. Chrome Remote Desktop. ...
5. Splashtop. ...
6. Iperius Remote Desktop. ...
7. RealVNC. ...
8. UltraVNC. ...
9. Ammyy Admin. ...
10. Laplink Everywhere. ...

What is the fastest remote desktop software?

• Easy to customize the software as needed
• Provides a lot of functionality out of the box
• Powerful scripting engine

Which remote desktop software is the best?

Choosing the best remote desktop software in 2021 will equip you with the tools needed to access and manage one or more computers from another device....RemotePC. Simply the best remote computer access for business users. ... Zoho Assist. ... ISL Online. ... Splashtop. ... Parallels Access. ... LogMeIn Pro. ... AnyDesk. ... Connectwise Control.More items...•

Is there anything better than AnyDesk?

TeamViewer. Easy-to-use remote support and access software that lets you securely connect to and monitor desktop-to-desktop, desktop-to-mobile, mobile-to-mobile, or to unattended devices like servers and IoT devices from anywhere. Categories in common with AnyDesk: Remote Desktop.

Which is better AnyDesk or TeamViewer?

Which is better: AnyDesk or TeamViewer? Both tools offer a user-friendly and fluid UI, as well as excellent performance. While AnyDesk provides built-in navigation and quick command options, TeamViewer boasts a variety of communication tools, making it the better choice for sharing smaller files.

What is the best way to remotely access a computer?

How to use Remote DesktopSet up the PC you want to connect to so it allows remote connections: Make sure you have Windows 11 Pro. ... Use Remote Desktop to connect to the PC you set up: On your local Windows PC: In the search box on the taskbar, type Remote Desktop Connection, and then select Remote Desktop Connection.

Is AnyDesk owned by Microsoft?

AnyDesk is a remote desktop application distributed by AnyDesk Software GmbH.

Is AnyDesk still free?

Always secure and fast. AnyDesk is free for personal use. Professional users need a license.

What are the disadvantages of AnyDesk app?

Cons of AnyDesk:ProsConsA low latency rate makes navigation fast.Instances of fluctuations in remote desktop's resolution.It doesn't cap the time for its sessions.Installation is mandatory to access system files.Responsive interface and multiple keyboard shortcuts.App for all major mobile platforms.1 more row•Dec 26, 2019

What are the risks of using AnyDesk?

AnyDesk is used legitimately by millions of IT professionals worldwide, to remotely connect to their clients' devices to help with technical issues. However, scammers can try to misuse AnyDesk (or any other remote access software) to connect to your computer and steal data, access codes, and even money.

Can AnyDesk be hacked?

AnyDesk was abused by individuals to steal from users who did not understand the need to keep their access codes as safe as they do their personal data. AnyDesk is an exceptionally secure software for remote connections, using banking-level security and encryption protocols.

Is remote desktop better than TeamViewer?

Both RDP and Teamviewer are considered profitable remote desktop technology for users. However, Teamviewer is known to be faster than RDP according to its users.

Is TeamViewer the best remote desktop?

TeamViewer combines remote access and shared meeting features in a single secure app, and it hides most of its complexity under an elegant interface. It's our top pick for remote access software for enterprise and corporate use.

Is RemotePC better than TeamViewer?

RemotePC has 145 reviews and a rating of 4.54 / 5 stars vs TeamViewer which has 10466 reviews and a rating of 4.63 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Is AnyDesk any good?

AnyDesk is a brilliant software for connecting to remote desktops. It is one of the popular platforms for accessing systems remotely and is very easy to use. The interface provided can be easily understood by the non techies also. Using Anydesk, any device can be accessed from anywhere at any time.

Which is better TeamViewer or Remote Desktop?

Both RDP and Teamviewer are considered profitable remote desktop technology for users. However, Teamviewer is known to be faster than RDP according to its users.

Which is better VNC or TeamViewer?

TeamViewer is the Quick and Secure Alternative to VNC. In contrast to traditional VNC connections, TeamViewer substantially enhances your capabilities with remote support, remote access and your home office.

Is remote PC better than TeamViewer?

RemotePC has 145 reviews and a rating of 4.54 / 5 stars vs TeamViewer which has 10442 reviews and a rating of 4.63 / 5 stars.

What is help desk software?

Help desk software is the heartbeat of a well-run help desk and is a vital consideration for business owners. In fact, it's one of a company's top priorities whether that company is a small to midsize business (SMB) or a large organization.

What is a good help desk?

A good help desk keeps customers happy and squeezes valuable customer data from every interaction. We test and compare the top help desk services.

What is a fresh desk?

Freshdesk is the gold standard for help desk offerings aimed at smaller businesses. A friendly price and a very easy interface make it an excellent pick for Editors' Choice.

What is chatbot software?

Chatbots are increasingly sophisticated software services that generally take over, or at least front, the live chat capability of your support website. Customers who initiate a live chat believe they're discussing their problems with a real person, but are chatting with a chatbot-style "AI" that uses careful questions and natural language query processing to find out what the problem is. If possible, the chatbot resolves the issue itself, through a canned answer to a common problem, a display of alternate information resources, or some other AI-accessible methodology.

Why is self service portal important?

The self-service portal is a particularly attractive feature because it can add value to both basic help desk scenarios: the internal IT help desk and the external, customer-facing product support help desk. That's because, in either scenario, a self-service portal offers many additional capabilities that can help departments other than product support or IT.

How to integrate help desk with other software?

To make sure your potential help desk can integrate smoothly with other software or cloud services, look for a list of pre-built integration modules (you'll generally find these listed on the help desk maker's website) or support for Representational State Transfer (REST) APIs. REST has become a standard for integrating different cloud software services, which means you'll be able to hire developers to build custom integrations if the link you want isn't already supported by the help desk manufacturer.

Why is integration important for help desk?

This ability to integrate with other apps is another important feature that, while not mandatory for a successful help desk, is still a capability most buyers should be looking for. Because they operate at the nexus of operations and user or customer interaction, help desks collect highly valuable data .

What is the easiest program to use for remote access?

AeroAdmin is probably the easiest program to use for free remote access. There are hardly any settings, and everything is quick and to the point, which is perfect for spontaneous support.

How to enable remote desktop access to a computer?

To enable connections to a computer with Windows Remote Desktop, you must open the System Properties settings (accessible via Settings (W11) or Control Panel) and allow remote connections via a particular Windows user.

What is Zoho Assist?

Zoho Assist is yet another remote access tool that has a free edition for both personal and commercial use. You can share screens and files, and chat remotely with the other user through a unique session ID and password.

How to access remote computer?

There are a couple of ways to access the remote computer. If you logged in to your account in the host program, then you have permanent access which means you can visit the link below to log in to the same account in a web browser to access the other computer.

How does remote utility work?

It works by pairing two remote computers together with an Internet ID. Control a total of 10 computers with Remote Utilities.

What is the other program in a host?

The other program, called Viewer, is installed for the client to connect to the host. Once the host computer has produced an ID, the client should enter it from the Connect by ID option in the Connection menu to establish a remote connection to the other computer.

What is the name of the program that allows you to access a Windows computer without installing anything?

Install a portion of Remote Utilities called Host on a Windows computer to gain permanent access to it. Or o just run Agent, which provides spontaneous support without installing anything—it can even be launched from a flash drive.

What Is Remote Access Software?

Remote access software lets one computer view or control another computer, not merely across a network, but from anywhere in the world. You might use it to log into your customers' computers and show them how to run a program, or sort out their technical troubles. Or you can even use it to invite friends or clients to view your desktop while you run a demo for them. You can use the screen as a temporary whiteboard, drawing lines and circles that help friends or clients understand what you're doing on your machine or theirs.

What is remote PC?

RemotePC is one of the best low-frills remote-access apps, offering identical features on PCs and Macs, fast performance, and a minimal, but intuitive, interface .

What is TeamViewer app?

TeamViewer combines remote access and shared meeting features in a single secure app , and it hides most of its complexity under an elegant interface. It's our top pick for remote access software for enterprise and corporate use.

What is Logmein software?

LogMeIn is a solid, straightforward remote access and file-sharing software that's suitable for personal or corporate use .

What is GoToMyPC?

GoToMyPC is a mature, easy-to-use remote access software with the best available balance between features and ease of use. Unless you need support for Linux or enterprise-level operating systems, this is the app you want.

Does GoToMyPC work with TeamViewer?

GoToMyPC and LogMeIn add the ability to drag and drop files between the local desktop and the viewer window that displays the desktop of the remote machine, but this feature works only when connecting to and from Windows computers. TeamViewer has a FileBox window into which you can drag files that will be accessible to both machines. LogMeIn, TeamViewer, and VNC Connect include whiteboard features for drawing lines in the viewer. For more on each remote access apps individual features, see the individual reviews, which are linked to below.

What Is Help Desk Software?

Help desk software is a popular business application that organizes all incoming customer communications in a single platform. Help desk managers can keep a check on customer queries and monitor support agents’ performance. With features like canned responses, parent-child ticketing, shared inboxes, reports, and much more, the top help desk software solutions make customer support easy and fun.

What is ProProfs Help Desk?

ProProfs Help Desk is listed among the top help desk software products today. This feature-rich help desk platform not only enables an online business to track all customer issues, requests, and bugs but also allows your customer support teams to resolve them in no time effectively.

Why Use ProProfs Help Desk Software?

This section includes all reasons as to why ProProfs Help Desk is considered among the top help desk platforms in the market. Let’s have a look:

Why Use Zendesk?

Zendesk provides organization to put a variety of customer support interactions in one accessible database.

Why Use a Help Desk Ticketing System? What Are the Benefits?

When customers run into your business with their expectations, that too using different channels, such as email, phone, social media, and so on, it becomes almost impossible to keep a track of every issue manually.

What is Zendesk ticketing?

Zendesk focusses its products around building an omnichannel ticketing system that is like a shared inbox for all your customer inquiries and their trajectory. A detail-oriented ticketing system makes Zendesk counted as one of the most popular helpdesk software.

What is Zoho Desk?

Zoho Desk is a cloud-based help desk software solution that focuses on being context-aware. Including its multichannel capabilities, Zoho Desk comes with an advanced AI assistant, which brings all the tools and context embedded, which helps your team deliver a great customer experience.

What is the best remote desktop software?

RemotePC is the best remote desktop software right now. RemotePC is another stellar product from the team at iDrive (we also recommend its excellent cloud storage solution). RemotePC uses top-notch cloud tech to deliver class-leading remote access. Web, desktop, and mobile apps provide the access.

What is remote desktop manager?

Remote Desktop Manager is a powerful remote computer access program offering scalable solutions for large businesses. It’s compatible with both Android and iOS devices and comes with a selection of impressive security features.

What is remote PC?

RemotePC is a hugely-popular remote computer access application that’s suitable for both home and—in particular—for business users. It uses cloud technology to deliver class-leading remote access solutions through an intuitive web application and native desktop and mobile apps. It also includes collaboration features such as voice chat.

What is Zoho Assist?

Cloud-based Zoho Assist is one of our favorite remote access tools because it enables you to access almost any device. It provides specialized remote support and unattended access plans designed to streamline workflow processes.

What is Connectwise Control?

ConnectWise Control provides highly specialized remote access solutions targeted at specific users. Its three Support plans come with some remote access features, and include powerful tools to help IT staff and support technicians solve problems remotely. The Access plan caters for 25 devices and is aimed at those who want to connect with numerous remote devices.

How many computers can splashtop support?

Prices for Splashtop Business Access enables remote access to a specified number of computers. Remote Support plans cater for up to 25 computers, and SOS on-demand support is the highest end plan.

Where does RDS run?

Typically, the machine that hosts RDS runs in the same physical location - such as the same office building - as the computers from which users access the remote desktop environments. It is also possible, however, to install RDS on a server running in the cloud and share desktops from the cloud.

What is remote access software?

Remote access software gives you to have greater control over your business. With just a few clicks, it allows one computer to view or take control of another computer. These computers don’t need to be on the same network for this to work either. IT departments use this to provide tech support to employees.

How many remote access solutions are there?

After extensive research, there are just seven remote access solutions on the market today that I can confidently recommend.

What is Connectwise Control Support?

ConnectWise Control Support, which is designed for complete remote control functionality. It’s a help-desk style solution that allows you to resolve issues on-demand for clients.

What is Connectwise software?

ConnectWise is a well known IT and software company that provides a wide range of product offerings. They offer business automation tools, cybersecurity, backup and disaster recovery solutions, remote monitoring, and more.

What is on demand remote access?

An on-demand remote access session starts with one user granting access to another. So if a remote employee had problems with something, they could give access to their boss, manager, or IT department to take control of their computer.

What does "unattended access" mean?

Unattended access means that you can control a computer without someone on the other end.

What can IT departments do?

IT departments can provide tech support for employees or beef up security throughout their stack. Service reps can jump on customer’s computer to solve a problem. Sales teams can provide a live demo without leaving the office.

What is remote assistance software?

Today’s software gives employees the same level of remote computer access to their files and network without being physically present to use their mouse ...

What is Dameware remote support?

Dameware is our top pick for best remote support software. It’s trusted by over 600,000 IT professionals, including PepsiCo, ESPN, and Boeing. This suite of tools provides functionality for remote support, management, and network oversight. And with the just announced Dameware Remote Everywhere (DRE), this cloud version of the award-winning Dameware Remote Support (DRS) is able to offer everything that DRS provides, and more!

What is Dameware used for?

Use remote access to start and stop services and processes, copy or delete files, review and clear event logs, and more. Built-in remote system tools and TCP utilities can help administrators troubleshoot specific issues without having to log into a full remote session.

What is TeamViewer app?

Larger enterprises with teams located all over the world will like TeamViewer, a remote support software that combines remote access and shared meeting tools in one app . We believe while the costs associated with using TeamViewer might be prohibitively high for some companies, the wide variety of technical capabilities available on this tool make it worthy of inclusion on this list.

What is remote PC?

RemotePC is built for convenience. RemotePC is designed for always-on remote access that can be set up once by sharing a unique access ID and key. We found this process to be quick, and generally reduces the time spent verifying devices; because RemotePC is available across multiple platforms and devices, end-users can conveniently chat between computers and drag and drop file transfers. Unlimited concurrent access makes RemotePC competitive against some of the other picks that charge fees for more than one user utilizing the software at once. The platform comes with TLS v 1.2/AES-256 encryption and is scalable. Customer service and support options include video tutorials, customer support via phone, live chat, FAQs, and a blog with resources and tips.

What is Zoho Assist?

Zoho Assist has two main products: Remote Support and Unattended Remote Access. Remote Support gives small businesses the capability to provide instant, on-demand support sessions to their customers. File transfer, instant chat, remote print, and session scheduling are all built into the remote support software. We think it’s a great all-on-one tool for those needing the ability to support their customers through on-demand, web-based remote support sessions. We also found that it’s relatively easy to set up.

What should IT professionals think about when evaluating any new software tool?

Cybersecurity should be the first thing IT professionals think about when evaluating any new software tool. We look for tools that are trusted by companies in different industries around the world. Security breaches happen on occasion, and when they do, how did the company respond? Does the remote desktop software use geographically-distributed servers to maintain a stable and secure connection? What other security features are in place to keep pace with industry standards?

What is help desk platform?

Help desk platforms often combine self-service tools like Knowledge Bases as well as AI and human agents working together in real-time to provide efficient support.

What is a help desk?

A help desk (or service desk) is case management software that helps companies receive, assign, resolve and analyze customer service tickets or queries from internal audiences (IT or HR). As a kind of mission control system, help desk software pulls in conversations from various communication channels, including: incident management, ticket management, customer interaction, live chat, email, social platforms, voice, etc. into a single platform.

Why is Help Desk important?

Help desk solutions and ticketing systems are instrumental in providing top-notch support and can directly impact customer satisfaction. Help desk software also helps to maintain agent happiness by empowering them with everything they need at their fingertips and even automating many processes.

How much does Zendesk cost per month?

Zendesk, for instance, starts at $49 per month per agent and goes up to $215 per month per agent with the most functionality (published costs at the time of publication).

How many agents are there in a help desk?

IT or HR support). There are platforms designed for small teams (less than 20 agents), average size teams (~50 agents), and large enterprise and distributed teams (10,000+ agents).

Is Hubspot CRM free?

If you use the Hubspot CRM, the Service Hub is a great solution . While it does offer paid plans, the free plan has unlimited users and significantly more features than other free plans. With the Service Hub, customer service data and channels are brought together into a single platform.

Do small businesses need to use a help desk?

Every company that prioritizes their customer experience should consider a help desk, even small businesses. Even for small teams with 5 agents or less, there are tons of benefits.

What is the best free help desk software?

3. Comm100. Best free help desk software (Free). Comm100 is a help desk software that provides customer service and communication products, along with ticketing, live chat, and emailing. It also allows you to offer help to your customer base via Twitter, text messages, a post, etc.

Why is help desk software important?

Help desk software helps — it reduces the time it takes for a customer support agent to address issues. This is done by streamlining incoming tickets from various channels into one centralized location. help desk software, in particular, is great for small and large businesses alike.

What is the Freshdesk arcade?

Freshdesk’s unique gamification feature — the Freshdesk Arcade — sets the Freshdesk platform apart from its competitors. It displays leaderboards and badges for top support performers.

What is Solarwinds service desk?

SolarWinds Service Desk (previously known as Samanage) is consistently recognized as one of the best IT help desk platforms available.

What sets Helpdesk apart?

What sets HelpDesk apart is the robust offerings of the platform. Thanks to automation and integration tools, HelpDesk can help your team to be more efficient and make use of some of the other tools you’re already using in your tech stack.

What sets Zendesk apart from other platforms?

Therefore, what sets Zendesk Support apart is the fact that you can use it in tandem with these complementary tools. Though the user interface doesn’t get a lot of points, the technology behind the platform makes it worth using, regardless.

What is Hubspot service?

HubSpot’s Service Hub is a support software offered by HubSpot, and it is designed to create a frictionless customer experience. One of the main features is the Conversations Inbox, which brings all customer communication channels — email, live chat, forms, Facebook messenger, and more — together into one universal inbox.