Remote-access Guide

best soho remote access software

by Madison Luettgen V Published 3 years ago Updated 2 years ago
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Compare Our Best Picks
CompanyBest forEase of use
Zoho AssistAll-in-one remote support and accessVery easy
FreshdeskAutomated customer supportEasy
WrikeRemote collaborationEasy
NetopComplianceEasy
6 more rows
Jun 24, 2022

Full Answer

What is Zoho assist remote access?

Zoho Assist is a remote access software that provides a higher level of security with 2-Factor Authentication, 256-bit AES Encryption, and more. Who uses remote support?

What is the best Remote Desktop Protocol software?

While many more amazing remote desktop protocol software exist out there in the SaaS world, we are confident this list of the best remote access applications has got something for everybody. RemotePC is a great tool overall, but then again, so is AnyDesk, Zoho Assist and SplashTop.

Is Zoho assist free for small businesses?

The free plan includes access to five unattended computers as well as Zoho Desk and SalesIQ integration, instant chat, clipboard sharing, user management, and organizational roles. We recommend Zoho Assist for … Small businesses with support technicians who require both remote support and unattended access functionality in one dashboard.

What is remote support software?

Remote support software helps you support customers on a remote computer easily through web-based, on-demand remote support sessions. Set up unattended remote access and manage remote PCs, laptops, mobile devices, and servers effortlessly.

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Which remote desktop software is the best?

Choosing the best remote desktop software in 2021 will equip you with the tools needed to access and manage one or more computers from another device....RemotePC. Simply the best remote computer access for business users. ... Zoho Assist. ... ISL Online. ... Splashtop. ... Parallels Access. ... LogMeIn Pro. ... AnyDesk. ... Connectwise Control.More items...•

What is the best way to remotely access a computer?

How to use Remote DesktopSet up the PC you want to connect to so it allows remote connections: Make sure you have Windows 11 Pro. ... Use Remote Desktop to connect to the PC you set up: On your local Windows PC: In the search box on the taskbar, type Remote Desktop Connection, and then select Remote Desktop Connection.

What is SOHO RemotePC?

Unattended Remote Access Software. Zoho Assist is cloud-based remote support and remote access software that helps you support customers from a distance through web-based, on-demand remote support sessions. Set up unattended remote access and manage remote PCs, laptops, mobile devices, and servers effortlessly.

Which is the fastest remote access software?

Top 7 fastest remote desktop software you can use:TeamViewer Remote Desktop.AnyDesk.Chrome Remote Desktop.RealVNC Connect.Splashtop.LogMeIn Remote Access.Remote Utilities.

Which is better AnyDesk or TeamViewer?

Which is better: AnyDesk or TeamViewer? Both tools offer a user-friendly and fluid UI, as well as excellent performance. While AnyDesk provides built-in navigation and quick command options, TeamViewer boasts a variety of communication tools, making it the better choice for sharing smaller files.

Is TeamViewer the best remote desktop?

TeamViewer combines remote access and shared meeting features in a single secure app, and it hides most of its complexity under an elegant interface. It's our top pick for remote access software for enterprise and corporate use.

Is RemotePC com safe?

Is RemotePC private and safe? Yes, RemotePC offers secure and optimized solutions for accessing remote computers. RemotePC uses TLS v 1.2/AES-256 encryption for transferring user authentication data between remote computer and local computer.

Is Zoho remote free?

The free version of Zoho Assist, free remote desktop software for small businesses includes one technician and 5 URS computer licenses, enabling you to provide support and manage your overseas assets remotely.

Is Zoho Assist safe to use?

Is Zoho Assist secure? Yes, it is absolutely secure. All transmissions take place through Industry Standard Security using SSL/256-bit AES encryption protocols. This is the same standard used in Online Banking and Payment transactions.

Is there something better than TeamViewer?

The open source software, UltraVNC is an excellent alternative to TeamViewer for Windows users. It was developed and distributed under the free GPLv2 license. The software bundle from viewer (client) and server (remote PC) helps you to set up and manage remote connections.

What is faster than TeamViewer?

Webex Meetings Webex meetings offers the most direct competition to TeamViewer, since it's also a web conferencing tool. Webex is a cloud application distributed across Cisco's many cloud servers, which offers users some serious bandwidth—these servers also include back-up and caching concepts.

Is RDP faster than TeamViewer?

Both RDP and Teamviewer are considered profitable remote desktop technology for users. However, Teamviewer is known to be faster than RDP according to its users.

How can I remotely access my computer from anywhere?

Just follow these steps:On the computer you want to access remotely, click the Start menu and search for "allow remote access". ... On your remote computer, go to the Start button and search for "Remote Desktop". ... Click "Connect." Log in with the username and password you use on your home computer to gain access.

How can I remotely access my computer for free?

10 Best Free Remote Desktop Tools You Should KnowTeamViewer. Available in premium and free versions, TeamViewer is quite an impressive online collaboration tool used for virtual meetings and sharing presentations. ... Splashtop. ... Chrome Remote Desktop. ... Microsoft Remote Desktop. ... TightVNC. ... Mikogo. ... LogMeIn. ... pcAnywhere.More items...

Can you remote access a computer that is off?

In combination with remote access software, it is a breeze to set up and use, to connect to your remote computer from anywhere even if it is powered off, in hibernation (Windows) or sleep (Mac) mode.

How can I remotely access another computer using IP address?

Once you've set up the target PC to allow access and have the IP address, you can move to the remote computer. On it, open the Start Menu, start typing “Remote Desktop” and select Remote Desktop Connection when it appears in the search results. Then in the box that appears type the IP address and click Connect.

What is remote access software?

Remote access software allows technicians across the world access to..more

How can I access my desktop remotely?

You can access a remote desktop through an on-demand remote support session or an unattended access session. To initiate an...more

How to choose the best remote desktop access tool?

Remote desktop software is a technology that gives IT technicians the ability to access their customer's device remotely for maintenance and suppor...

How to choose the best remote desktop access tool?

Ideally, the best remote desktop access software should contain strong safeguards for your data and an extensive feature list that helps your team troubleshoot faster.

How long is Zoho Assist free?

Zoho Assist offers you a 15-day trial period during which you can work with our feature-rich enterprise plan, with an unlimited number of technicians and unattended computers.

What is Zoho Assist?

Zoho Assist, remote desktop software allows you confusion-free management of large number of unattended computers with features like computer grouping, group-based permissions, and departments.

How to access remote desktop?

You can access a remote desktop through an on-demand remote support session or an unattended access session. To initiate an on-demand remote support session you can invite your customer through email or SMS. For unattended access, you configure the remote desktop individually or through our bulk deployment methods.

Why is Zoho Assist important?

It is imperative for a technicians to stay in-touch with their customer during remote computer control ensures faster analysis of the issue and faster troubleshooting. Zoho Assist, remote desktop connection software, a technician and customer can chat with each other from their consoles, avoiding the hassle of external chat applications.

What is remote access software?

Remote access software allows technicians across the world access to remote devices right from where they are.

What is a swap screen?

Swap Screen. During a remote session, technicians can broadcast their screen to the customer by reversing the shared screen. With screen sharing technicians can demonstrate installations or train the customer on a particular aspect of the product.

What Is Remote PC Access Software, and How Does It Work?

Remote PC access software remotely connects two or more devices for the purpose of transferring files, offering remote technical support and collaborating with others. Remote access software is often compatible across multiple platforms (e.g., PC, Mac, iOS, Android) and can be accessed via software installation or web-based links, depending on the software application you're using.

What is Zoho Assist?

Zoho Assist offers a great deal of flexibility to help businesses create the ideal remote support and unattended access system.

What is RemotePC Viewer Lite?

RemotePC Viewer Lite provides quick access to your remote computers from any web browser.

What is Wrike data?

Wrike keeps data centralized and accessible to help remote employees work and collaborate efficiently.

What are the benefits of remote access?

Another great advantage of remote access and support software is the ability it gives IT departments to deploy various protocols across several devices, and for help desks to assist staff and customers in troubleshooting tech problems. This use can increase your desktop security, team efficiency and customer satisfaction.

Why do businesses use remote access?

The simplest scenario is to support remote or traveling workers. With the software, remote workers can access their office desktop device , transfer files between devices and collaborate with co-workers . Features like wake-on-LAN, session recording and remote printing can be especially useful for remote workers.

What is splashtop?

Splashtop is a fast and simple computer access solution that feels like it was designed for everyday computer users.

What is Zoho Assist?

Zoho Assist is yet another remote access tool that has a free edition for both personal and commercial use. You can share screens and files, and chat remotely with the other user through a unique session ID and password.

How to access remote computer?

There are a couple of ways to access the remote computer. If you logged in to your account in the host program, then you have permanent access which means you can visit the link below to log in to the same account in a web browser to access the other computer.

How to connect to a host browser?

To connect to the host browser, sign on to Chrome Remote Desktop through another web browser using the same Google credentials or using a temporary access code generated by the host computer.

How to enable remote desktop access to a computer?

To enable connections to a computer with Windows Remote Desktop, you must open the System Properties settings (accessible via Settings (W11) or Control Panel) and allow remote connections via a particular Windows user.

How does remote utility work?

It works by pairing two remote computers together with an Internet ID. Control a total of 10 computers with Remote Utilities.

What is the other program in a host?

The other program, called Viewer, is installed for the client to connect to the host. Once the host computer has produced an ID, the client should enter it from the Connect by ID option in the Connection menu to establish a remote connection to the other computer.

What is the easiest program to use for remote access?

AeroAdmin is probably the easiest program to use for free remote access. There are hardly any settings, and everything is quick and to the point, which is perfect for spontaneous support.

What Is Unattended Access and Remote Support?

Unattended access is a category of software that gives business owners, IT staff, and other workers the ability to take control of a second computer or mobile device from anywhere in the world with a strong internet connection. It was developed to allow technicians to troubleshoot computers from a distance, but it has become a very popular tool for hybrid-remote employees who need to access their office computers from home or vice versa. Most unattended access software providers also feature remote support as part of the same subscription plan or as an add-on that functions within the same user interface.

How to access remote support?

On the remote support side, you or your support technicians only need to enter your customer's email address and decide if you're going to access a remote screen, share your screen to start an instant session, or schedule a future support appointment. Your customer will receive an email with a calendar invitation, or a link with a session ID that allows them to join instantly. From there, a quick download on the customer side is all that's required for you to get to work on the customer's device and quickly troubleshoot or resolve any issue they've encountered. Helpful communication tools such as text, voice and video chat make it feel like you're sitting next to your customers for the duration of your support session.

What is Zoho Assist?

Zoho Assist is a well-balanced, all-in-one remote support software and unattended access tool. These two core functions – remote support and unattended access – each require a separate billing plan, but both are accessible from the same easy-to-use dashboard. Zoho Assist offers a wealth of features to help technicians resolve customer issues quickly and manage groups of computers remotely. Everything from transferring 2GB files to rebooting and reconnecting without terminating a session is easy to accomplish from anywhere in the world with a broadband internet connection. Zoho Assist also integrates easily with many other popular business workflow tools.

How to deploy a remote machine?

On the unattended access side, deployment is as simple as sending a preconfigured email to the appropriate address and installing the agent on your remote machines. From there, you or your technicians simply click "join" on the device list, and you're instantly given full control of your remote machine. The left-hand navigation menu provides quick access to diagnostic tools, file transfers, power controls, and the ability to invite other technicians within your company to remote machines.

How much is unattended access?

Unattended Access Standard: $10 per month, billed annually. This plan allows an unlimited number of technicians to access up to 25 unattended computers. Its features include computer grouping, group permissions, bulk deployment, wake-on-LAN, file transfer, remote power options, multi-monitor navigation, custom reports and email templates, mobile apps for technicians, and screen capture.

How many users does Zoho Assist have?

Zoho Assist offers a free plan that supports up to five users.

How long is Zoho free trial?

Zoho offers a 15-day free trial. Some hybrid-remote employees may be able to use the free plan to access their office and home computers from anywhere they want to conduct business.

What Is Remote Access Software?

Remote access software lets one computer view or control another computer, not merely across a network, but from anywhere in the world. You might use it to log into your customers' computers and show them how to run a program, or sort out their technical troubles. Or you can even use it to invite friends or clients to view your desktop while you run a demo for them. You can use the screen as a temporary whiteboard, drawing lines and circles that help friends or clients understand what you're doing on your machine or theirs.

What is TeamViewer app?

TeamViewer combines remote access and shared meeting features in a single secure app , and it hides most of its complexity under an elegant interface. It's our top pick for remote access software for enterprise and corporate use.

What is Logmein software?

LogMeIn is a solid, straightforward remote access and file-sharing software that's suitable for personal or corporate use .

What is GoToMyPC?

GoToMyPC is a mature, easy-to-use remote access software with the best available balance between features and ease of use. Unless you need support for Linux or enterprise-level operating systems, this is the app you want.

How long has PCMag been around?

Since 1982, PCMag has tested and rated thousands of products to help you make better buying decisions. ( Read our editorial mission .)

What is remote PC?

RemotePC is one of the best low-frills remote-access apps, offering identical features on PCs and Macs, fast performance, and a minimal, but intuitive, interface .

Does GoToMyPC work with TeamViewer?

GoToMyPC and LogMeIn add the ability to drag and drop files between the local desktop and the viewer window that displays the desktop of the remote machine, but this feature works only when connecting to and from Windows computers. TeamViewer has a FileBox window into which you can drag files that will be accessible to both machines. LogMeIn, TeamViewer, and VNC Connect include whiteboard features for drawing lines in the viewer. For more on each remote access apps individual features, see the individual reviews, which are linked to below.

What is the best remote desktop software?

RemotePC is the best remote desktop software right now. RemotePC is another stellar product from the team at iDrive (we also recommend its excellent cloud storage solution). RemotePC uses top-notch cloud tech to deliver class-leading remote access. Web, desktop, and mobile apps provide the access.

What is remote desktop manager?

Remote Desktop Manager is a powerful remote computer access program offering scalable solutions for large businesses. It’s compatible with both Android and iOS devices and comes with a selection of impressive security features.

What is remote PC?

RemotePC is a hugely-popular remote computer access application that’s suitable for both home and—in particular—for business users. It uses cloud technology to deliver class-leading remote access solutions through an intuitive web application and native desktop and mobile apps. It also includes collaboration features such as voice chat.

What is Zoho Assist?

Cloud-based Zoho Assist is one of our favorite remote access tools because it enables you to access almost any device. It provides specialized remote support and unattended access plans designed to streamline workflow processes.

What is Connectwise Control?

ConnectWise Control provides highly specialized remote access solutions targeted at specific users. Its three Support plans come with some remote access features, and include powerful tools to help IT staff and support technicians solve problems remotely. The Access plan caters for 25 devices and is aimed at those who want to connect with numerous remote devices.

How much does splashtop cost?

Splashtop comes in a number of specialized forms. Prices for Splashtop Business Access start from $60 per year and enable remote access to a specified number of computers.

How many computers can splashtop support?

Prices for Splashtop Business Access enables remote access to a specified number of computers. Remote Support plans cater for up to 25 computers, and SOS on-demand support is the highest end plan.

What is Comodo One?

Comodo One is the RMM platform that is powered by Itarian. It works for network endpoints, computers, and mobile devices. It will help you with managing the entire IT infrastructure. This platform works for monitoring LANs, WANs, cloud-based services, hybrid systems, and Web applications.

How much does Pulseway cost?

Price: Pulseway provides flexible pricing plans for MSPs and System Administrators. The system management price starts at $85 per month. If you want to use Pulseway for personal use to monitor 2 personal computers then you can sign up for free.

What is Continuum Command for Network?

Continuum Command for Network has the features of integration with Auvik to have greater visibility of client networks and management of network devices like routers, switches, firewalls, and Wi-Fi controllers.

How many alerts does Auvik have?

Auvik has over 50 pre-configured alerts to start the monitoring immediately after deployment and these are tuned according to industry best practices.

What is desktop central?

Verdict: Desktop Central MSP is an award-winning remote monitoring and management software, RMM software, that helps managed service providers to efficiently manage their customers’ endpoints from a central location and reduces their load by providing multiple solutions in a single console.

What is RMM tool?

RMM tool can collect useful data about client software, hardware & networks, track network & system’s health, and monitor multiple endpoints and clients. It can provide the activity reports and data to MSP. In case of any problem, it can generate alerts and tickets.

What is Atera pricing?

Atera Pricing: Atera offers an affordable and disruptive per-tech pricing model, allowing you to manage an unlimited number of devices and endpoints for a flat low rate.

What is remote desktop software?

Remote desktop software is an application that allows you to connect to a computer from a remote location as if the device were physically in front of you. This helps with managing a distributed workforce in a number of ways and can benefit your customer experience as well.

What is TeamViewer?

TeamViewer bridges the gap between collaboration, remote access, and security. It has widespread integrations for Windows, macOS, and Linux operating systems as well as iOS and Android mobile devices, so you can access your work desktop through a desktop app, web browser, or mobile app. It also supports text, video, and voice chat during remote sessions, so you can communicate with clients or other people on your team directly from the TeamViewer interface.

How much data can Zoho Assist transfer?

One limitation Zoho Assist users may face is with file transferring. Unlike other providers, this platform limits you to 2GB of data per file transfer, which makes large files impossible to transfer between desktops without breaking them up into smaller chunks. Even at 2GB, though, the transfer can have some significant lagging.

What are the benefits of remote desktop?

The benefits of remote desktop software include centralized management, collaboration, flexibility, and enhanced security for distributed workforces.

What kind of technology requires a strong internet connection to operate smoothly?

Internet connectivity. This kind of technology requires a strong internet connection to operate smoothly. In rural areas or places where connectivity is spotty at best, remote desktop software loses most of its appeal.

Why is remote access important?

The very nature of remote access serves to create a way of interacting with other devices as if you were physically in the same place. This means multiple users can work from the same workstation despite being on opposite sides of the globe.

What is GoToMyPC?

GoToMyPC has a straightforward interface and relatively basic features, so it’s easy to get set up quickly . Among its biggest benefits is the real-time diagnostics feature, which provides details about your session and recommendations to fix any issues that may affect your connection.

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Why Zoho Assist Is Best For All-In-One Remote Support and Access

  • Simply stated, Zoho Assist is the ideal choice for companies that want remote support and unattended access from the same intuitive user interface. Zoho Assist works well with other popular business tools, including Zendesk, Jira, Google Workspace, Slack, Freshdesk and ServiceNow. For businesses that want to eliminate the patchwork of cloud-based o...
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Pros

  1. You can easily toggle between remote support and unattended access from the same user menu.
  2. The free plan provides access to five unattended computers.
  3. White-label options are available for larger organizations.
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Cons

  1. The standard remote support plan does not have mobile functionality.
  2. Both of the unattended access subscription plans are limited to 25 computers per account.
  3. Customer downloads are required for some remote support features.
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Usability

  • We tested Zoho Assist's enterprise-level remote support software as well as its professional-level unattended access software. While remote support and unattended access are separate products in terms of billing, both function from the same home screen, with tabs at the top to navigate between these feature sets. On the remote support side, you or your support technicians only ne…
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Features

  • Custom Reporting
    It's difficult (if not impossible) to improve on something that's not being measured. Zoho Assist's standard and custom reporting tools provide teams with actionable insights on every customer interaction. Managers can review session recordings, chat transcripts, and technician notes to b…
  • Security
    Zoho Assist encrypts communications between technicians and customers with SSL and 256-bit AES. To further protect sensitive data, all personally identifiable information, including IP and email addresses, can be made anonymous at any time. Features such as two-factor authenticati…
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Cost

  • Zoho Assist offers two core products, one for remote support and another for unattended access. Pricing within each core category is based on the available features, which vary substantially. Larger organizations can take advantage of lower pricing, and Zoho provides a volume discounts calculatorso you can see how much you'll be able to save. Small businesses can save roughly 1…
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Setup

  • The initial setup for remote support technicians and their customers takes no more than a couple of minutes with a quick download and installation – one of the fastest setup processes we found in our review. On the unattended access side, you can invite via email, use a distributor and domain, or configure via group policy object to deploy to all the computers within your group. Th…
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Customer Service

  • Zoho Assist offers customer support by email and contact form. It also has regular, in-depth live training sessions for remote support and unattended access. These webinars take you through all the basics, from setting up your organization account to configuring a group of devices for unattended access.
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Drawbacks

  • One area we would like to see bolstered by Zoho is the 2GB limit on file transfers. This could be troublesome for some unattended access users looking to share files securelyand easily between machines in different locations. On the bright side, Zoho Assist does not require the use of intermedia storage like USB, FTP, or cloud-based storage devices for file transfer. A live chat fea…
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Methodology

  • We spent one month with 10 of the most popular unattended access and remote support tools, testing their remote access and support capabilities on multiple Windows, Mac, iOS and Android devices. For each individual review, we spent at least two days attempting to find any shortcomings across devices and activities. Once our review sessions were complete, we score…
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