Why is remote access important for support teams?
The security of their remote access tools is crucial in protecting your network from threats and meeting compliance regulations.
What is remote support?
Remote support software that extends to all of your systems over the web, even if they are behind firewalls you don’t control. All supported platforms are included in the core product, so you can consolidate and standardize support, improving incident handling time and support rep productivity.
What is granular control?
Granular control over role and permissions settings and session policies, ensuring users have the right amount of access per their role.
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What is Windows Defender Remote Credential Guard?
Introduced in Windows 10, version 1607, Windows Defender Remote Credential Guard helps you protect your credentials over a Remote Desktop connection by redirecting Kerberos requests back to the device that's requesting the connection. It also provides single sign-on experiences for Remote Desktop sessions.
What version of Windows Defender is used for remote credentials?
To use Windows Defender Remote Credential Guard, the Remote Desktop client and remote host must meet the following requirements: The Remote Desktop client device: Must be running at least Windows 10, version 1703 to be able to supply credentials, which is sent to the remote device.
What version of Windows can a remote computer run?
Version support. The remote computer can run any Windows operating system. Both the client and the remote computer must be running at least Windows 10, version 1607, or Windows Server 2016. The remote computer must be running at least patched Windows 7 or patched Windows Server 2008 R2.
How to ensure that Group Policy object is applied?
From a command prompt, run gpupdate.exe /force to ensure that the Group Policy object is applied.
Can you use Remote Credential Guard on Windows Defender?
For helpdesk support scenarios in which personnel require administrative access to provide remote assistance to computer users via Remote Desktop sessions, Microsoft recommends that Windows Defender Remote Credential Guard should not be used in that context. This is because if an RDP session is initiated to a compromised client that an attacker already controls, the attacker could use that open channel to create sessions on the user's behalf (without compromising credentials) to access any of the user’s resources for a limited time (a few hours) after the session disconnects.
Can you use restricted admin mode on Windows Defender?
In this configuration, Windows Defender Remote Credential Guard is preferred, but it will use Restricted Admin mode (if supported) when Windows Defender Remote Credential Guard cannot be used.
Does GPO Remote host allow delegation of non-exportable credentials?
GPO Remote host allows delegation of non-exportable credentials should be enabled for delegation of non-exportable credentials.