bomgar remote access features

Main features of Bomgar Remote Support are:

• Notification and Authorization
• Web and Mobile Consoles
• Cloud Access Control
• Two-Factor Authentication
• Help Desk Administration
• Access Extender
• Collaboration Support
• Session Forensics
• Credentials Management
• Secure Remote Access
• Remote Desktop and Servers

Full Answer

Can Bomgar be used off-campus?

Can Bomgar be used off-campus? Yes. Both the end-user and the technician can be in any location. Any network connection will work. A connection with VPN is not required. Why is my audio not working in Zoom meetings?

Was ist Bomgar remote support?

Secure Remote Support. IS&T supports BeyondTrust (formerly Bomgar) secure remote desktop access software for Windows, Mac, Linux, iOS, and Android devices. BeyondTrust allows an IT support provider to securely support end users, desktops, and their devices, with access to endpoints from anywhere in the world.

Was ist Bomgar privileged access management?

Bomgar Privileged Account Management and Vault is an agentless, proxy-based appliance that helps secure privileged account access and monitor systems accessed with those accounts.

How to start a Bomgar session?

Environment

• Product Family: Software
• Product:
• Component: Bomgar
• Control System:

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What is Bomgar remote access?

BeyondTrust Remote Support (formerly Bomgar) enables you to remotely access and fix nearly any device, running any platform, located anywhere in the world.

What are the features of remote access?

Most Important Remote Desktop Features: The Complete ListUnattended Access. ... Multi-Session Handling. ... Multi-Window Control. ... Built-In Chat. ... File & Clipboard Transfer. ... Auto Reboot & Reconnect. ... Restart in Safe Mode. ... Log Off/Log On & Switch User.More items...•

How does Bomgar remote support work?

0:442:42How Bomgar Remote Support Software Works? - YouTubeYouTubeStart of suggested clipEnd of suggested clipYou can start saying yes the Bomgar remote support solution enables you to remotely access and fixMoreYou can start saying yes the Bomgar remote support solution enables you to remotely access and fix nearly any device running any platform located anywhere in the world. Access.

What does BeyondTrust remote support do?

BeyondTrust Remote Support Software enables support organizations to access and support nearly any remote computer or mobile device. Troubleshoot PCs and servers, provide remote assistance, train remote employees, or perform system maintenance . . . all with the highest levels of security.

What are the types of remote access?

The primary remote access protocols in use today are the Serial Line Internet Protocol (SLIP), Point-to-Point Protocol (PPP), Point-to-Point Protocol over Ethernet (PPPoE), Point-to-Point Tunneling Protocol (PPTP), Remote Access Services (RAS), and Remote Desktop Protocol (RDP).

How does a remote access work?

Remote access simply works by linking the remote user to the host computer over the internet. It does not require any additional hardware to do so. Instead, it requires remote access software to be downloaded and installed on both the local and remote computers.

What does bomgar stand for?

Bomgar. Bomgar is a remote support solution that allows support technicians to remotely connect to end-user systems through firewalls from their computer or mobile device.

How do you use a bomgar tool?

Running a Bomgar Session from Oxford Service Manager (OSM)Click Bomgar to start a session.Confirm session start.You may need to download the Bomgar . ... Send an invitation email to the customer.Select – LOCAL EMAIL.This will open an email template. ... The customer will need to click 'Run'.More items...

Who uses Bomgar?

Who uses Bomgar?CompanyFederal Emergency Management AgencyRevenue100M-200MCompany Size500-1000CompanyLorven TechnologiesWebsitelorventech.com25 more rows

Is bomgar RDP?

This competitive document details the key advantages Bomgar provides over Windows' built-in remote access tools, including the ability to run RDP sessions securely through the Bomgar Box.

What port does bomgar use?

Encryption and Ports in BeyondTrust Remote Support (On-Premises)Firewall RulesTCP Port 443 (required)*Used for all session traffic.DMZ to the InternetTCP Port 443 to the specific host gwsupport.bomgar.com (optional)Default port used to establish connections with BeyondTrust Support for advanced troubleshooting/repairs.19 more rows

What is remote support Jump client?

Jump Clients let you control remote computers even when you don't control the remote network. Simply install a Jump Client on each system you need to access and you'll be able to control it wherever it goes—without requiring the person on the other end of the session to be present.

What is remote access and its advantages?

Remote access technology gives users the ability to access a computer, device or network from a remote location. Remote access is now commonly used for corporate networks that give their employees the ability to remote access a computer and perform their tasks even without being physically present in the office.

Why is remote access important?

Remote access enables remote users to access files and other system resources on any devices or servers that are connected to the network at any time. This increases employee productivity and enables employees to better collaborate with colleagues around the world.

What is the greatest benefit of remote access to an organization?

Flexibility. By allowing your staff to perform tasks outside the office using remote access, you can facilitate more flexible work arrangements and help employees create a better work/life balance.

How is remote access critical for a company?

Remote access will allow your employees to safely work from any platform, device, or network whether at their home office, at an internet cafe, or abroad. They can access, edit, and share important files with colleagues, which makes collaboration easy and helps to streamline work for all employees concerned.

What is a Bomgar remote support?

Bomgar Remote Support is a remote access software that provides security and IT professionals with a platform to conduct controlled and secure remote access. The application facilitates fast and protected device-to-device connections for digital security experts to provide swift distant support when needed.

Does Bomgar work on Mac?

The software works on Windows, Mac, Linux, and even on mobile operating systems such as Android and iOS. Moreover, Bomgar also provides reliable connection during remote access. This way, technicians and support professionals can rest assured that they stay connected with the other party until they are done with their job.

Can you post a review anonymously?

You can still post your review anonymously.

The Only Remote Support Tool You'll Need

Bomgar is still the most secure remote support software in the world, only now it's called BeyondTrust Remote Support. Remote Support enables help desk teams to quickly and securely access and fix any remote device anywhere, on any platform, with a single solution.

If You Don't Love Your Remote Support Tool... There's Hope!

For technical support teams within mid-to-large enterprise organizations, choosing the right remote support solution is pivotal to the productivity and security of your service desk. If you've got inadequate tools, well, nothing makes a hard job harder.

Remote Support Highlighted Features

Provide fast remote assistance to any desktop, server, or mobile device, with screen sharing and remote control - anytime, from anywhere

What is privileged remote access?

Privileged Remote Access eliminates the need for privileged users to remember or share credentials for the systems they need to access. Passwords can be stored in the on-appliance vault. Or you can integrate PRA with BeyondTrust Password Safe or another Password Management Solution.

How to enforce a policy of least privilege?

Enforce a policy of least privilege by giving users just the right level of access needed for their roles with individual accountability for shared accounts. Define what endpoints users can access, schedule when they can access them, and whitelist / blacklist applications for a comprehensive approach to privileged access. Control and monitor sessions via a secure agent or using standard protocols for RDP, VNC, Web, and SSH connections.

What is a native app?

Native mobile apps give users secure access over cellular / WiFi networks from Android or iOS devices, only to allowed endpoints.

What is advanced web access?

Advanced Web Access can be configured to work across any solution that leverages a web interface for management, including Amazon Web Services, Google Cloud, VMware vSphere, Citrix XenServer, Microsoft Hyper-V, Microsoft Azure, IBM Softlayer, and Rackspace.

Can administrators and IT teams consolidate the tracking, approval, and auditing of privileged accounts in one place?

Administrators and IT teams can consolidate the tracking, approval, and auditing of privileged accounts in one place.

Will end user experience improve as all endpoints are accessed in single interface?

End user experience will also improve as all endpoints are accessed in single interface.

Who can delegate the management of vendor and internal users to a trusted vendor administrator?

Administrators can delegate the management of vendor and internal users to a trusted vendor administrator, or another internal user, and manage vendor users through Group Policy.

Remote Support with Advanced Control

BeyondTrust Remote Support features include remote control, screen sharing, unattended access, and annotations. New features like file and camera sharing, give technicians a one-stop tool to support end-users devices. Our remote support software is designed to virtually replicate an in-person remote support experience.

Secure Team & Permissions Administration

Implement security across your service desk with granular role and permissions setting, and session policies.

Face Compliance Regulations with Confidence

Automatically record all session activity, monitor activity in real time, and produce a detailed audit log for your next audit, training session, or presentation without hindering service desk processes.

Brand & Customize Your Remote Support

Build brand awareness and trust with your end users by customizing and branding your support experience. Features such as a branded portal, support invitations, custom watermark, logo upload, and end-of-session surveys give you better control of brand perception by your end users.

What is Bomgar Remote Access?

Bomgar Remote Access is part of the lucky ones in having a partnership with this big fish. This collaboration allows technicians and users to solve problems remotely at OS level.

Why is Bomgar important?

Bomgar ensures a secure channel for remote access from where you can fully use your files and systems. This is a particularly useful advantage to save valuable time when giving or receiving technical assistance.

Can you share tools between remote PC and local device?

This is particularly necessary during chats and web conferences, or even to keep a log of events.

What is privileged remote access?

Privileged Remote Access gives you the ability to centrally secure and manage access across all of your environments, even sensitive systems in the Cloud.

What is advanced web access?

Advanced Web Access can be configured to work across any solution that leverages a web interface for management including; Amazon Web Services, Google Cloud, VMware vSphere, Citrix XenServer, Microsoft Hyper-V, Microsoft Azure, IBM Softlayer, and Rackspace.

What is zero trust security?

A zero trust security posture reduces the threat surface and minimizes the threat windows during which attackers can inflict damage, helping to protect against everything from simple malware to advanced persistent threats.

Can you store credentials in endpoint?

Instead of requiring privileged users to know usernames and passwords for each endpoint, we can store those credentials securely. With Credential Injection, those credentials are retrieved and injected directly into a session.

Secure Deployment Options for Privileged Remote Access

The BeyondTrust Appliance for Privileged Remote Access offers a centralized platform for access control and session management. BeyondTrust helps you keep sensitive data behind your own firewall, under the trusted security measures you already have in place. Please, speak with us about which appliance is best for your organization.

How Does the BeyondTrust Appliance Work?

Firewalls are designed to block incoming traffic. That is why traditional remote access tools (RDP, VNC, pcAnywhere, Dameware and others) require firewall configuration changes in order to work over the internet.