What remote access options does Vava support?
VA supports remote access with two different applications 1. Citrix Access Gateway (CAG) and 2. CISCO RESCUE VPN Client. The Citrix Access Gateway is designed for users that do not have VA Government Furnished Equipment (GFE) – CAG is a good option to allow users access to general applications such as email and chat.
How do I create a session key in Bomgar?
Login to Bomgar Representative Console and select the Session Key radio button. This will generate a one-time key for the client to input on their end. From the Session Key window, you will be able to set an expiration time on the key, if the client is not currently at their computer.
How do I request remote access to the self-service portal?
You may request remote access by visiting the Remote Access Self Service Portal ( only available while on VA's internal network). Please note the Self-Service Portal is only accessible from within the VA network, it is not externally accessible.
What is Bomgar remote access?
BeyondTrust Remote Support (formerly Bomgar) enables you to remotely access and fix nearly any device, running any platform, located anywhere in the world.
What is bomgar used for?
Bomgar is still the most secure remote support software in the world, only now it's called BeyondTrust Remote Support. Remote Support enables help desk teams to quickly and securely access and fix any remote device anywhere, on any platform, with a single solution.
What does BeyondTrust remote support do?
BeyondTrust Remote Support Software enables support organizations to access and support nearly any remote computer or mobile device. Troubleshoot PCs and servers, provide remote assistance, train remote employees, or perform system maintenance . . . all with the highest levels of security.
What is BeyondTrust remote Client?
The BeyondTrust Customer Client enables customers to interact with representatives during remote support, chat or presentation sessions. Because it is the most secure remote support solution, BeyondTrust places a top priority on user controls. Customers Can Override Remote Control.
Is it safe to allow remote access?
Remote access solutions could leave you vulnerable. If you don't have proper security solutions in place, remote connections could act as a gateway for cybercriminals to access your devices and data. Hackers could use remote desktop protocol (RDP) to remotely access Windows computers in particular.
How do I stop remote access?
How to Disable Remote Access in Windows 10Type “remote settings” into the Cortana search box. Select “Allow remote access to your computer”. ... Check “Don't Allow Remote Connections” to this Computer. You've now disabled remote access to your computer.
What is privileged remote access?
Privileged remote access is about ensuring employees, third-party vendors, and other insiders don't have free access to systems while accessing the network remotely. You're able to define who has permissions, when they have it, and the appropriate level of access each role needs to complete their work.
What are remote devices?
Remote Device means any device acceptable to us from time to time that provides for the capture of images from Items and for transmission through the clearing process.
What is remote support Jump client?
Jump Clients let you control remote computers even when you don't control the remote network. Simply install a Jump Client on each system you need to access and you'll be able to control it wherever it goes—without requiring the person on the other end of the session to be present.
What is a jump PC?
Jump Desktop is a secure and reliable remote desktop app that lets you connect to any computer, anywhere in the world.
Is bomgar safe?
BeyondTrust (Bomgar) is a safe secure and private way to allow the support personnel to view and control your computer. Your technician will not be able to view any information you do not want them to see and you will be able to see what they are doing at all times.
How do you remote into a computer?
Access a computer remotelyOn your Android phone or tablet, open the Chrome Remote Desktop app. . ... Tap the computer you want to access from the list. If a computer is dimmed, it's offline or unavailable.You can control the computer in two different modes. To switch between modes, tap the icon in the toolbar.
Who uses Bomgar?
Who uses Bomgar?CompanyFederal Emergency Management AgencyRevenue100M-200MCompany Size500-1000CompanyLorven TechnologiesWebsitelorventech.com25 more rows
Is bomgar safe?
BeyondTrust (Bomgar) is a safe secure and private way to allow the support personnel to view and control your computer. Your technician will not be able to view any information you do not want them to see and you will be able to see what they are doing at all times.
What protocol does bomgar use?
From the Bomgar Support Documentation: Ports 80, 443, and 8200 need to be open for outbound TCP traffic on the customer's and representative's firewalls.
Does Bomgar use RDP?
This competitive document details the key advantages Bomgar provides over Windows' built-in remote access tools, including the ability to run RDP sessions securely through the Bomgar Box.
Why is remote access important for support teams?
The security of their remote access tools is crucial in protecting your network from threats and meeting compliance regulations.
What is remote support?
Remote support software that extends to all of your systems over the web, even if they are behind firewalls you don’t control. All supported platforms are included in the core product, so you can consolidate and standardize support, improving incident handling time and support rep productivity.
How to Start a Remote Session
Login to Bomgar Representative Console and select the Session Key radio button. This will generate a one-time key for the client to input on their end. From the Session Key window, you will be able to set an expiration time on the key, if the client is not currently at their computer.
Elevate Privileges
Once the remote session is live there will be a ribbon across the top.
Install Citrix Workspace
1. From the Citrix website ( https://www.citrix.com/downloads/workspace-app/windows/workspace-app-for-windows-latest.html ), 2. When prompted, click Run. If only prompted with download, install the application after the saving the file. 3. Follow the on screen directions for the Citrix Workspace to complete the installation.
Remote Access from Windows 10 using Internet Explorer (steps are similar for using Google Chrome, images may be different)
1. Insert your Common Access Card (CAC) into the reader and navigate to:
How to request remote access VA?
You may request remote access by visiting the Remote Access Self Service Portal ( only available while on VA's internal network).
What is CAG 2FA?
CAG requires 2 Factor Authentication (2FA) by default for all users. The methods supported include PIV, CAC, and MobilePASS.
What is a rescue GFE?
RESCUE GFE provides a security posture check and ensures VA data is encrypted from the end device into the VA trusted network. Prior to the device connecting and being allowed onto the VA trusted network the system is checked for multiple security baselines.
Is VA responsible for non-VA websites?
This page includes links to other websites outside our control and jurisdiction. VA is not responsible for the privacy practices or the content of non-VA Web sites. We encourage you to review the privacy policy or terms and conditions of those sites to fully understand what information is collected and how it is used.
Is PIV card reader site specific?
Today, the distribution of PIV card readers is site-specific. We are discussing the possibility of alternative distribution methods. If distribution processes or procedures change, we will provide updated instructions.