Remote-access Guide

boston college remote access citrix

by Sydnie Erdman Published 3 years ago Updated 2 years ago
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What is bostoncollege and is it secure?

"BostonCollege" is an open, unsecure wireless network that does not encrypt data and is used for guest access and for manual registrations. Information sent across the wireless network using BostonCollege is “in the clear” and others might snoop or intercept data transmitted using this unsecured wireless service.

How do I change the Citrix Receiver version in BC apps?

If you have previously used BC Apps with the Citrix Receiver: In the top right corner of your screen, click the arrow next to your name, and click Change Citrix Receiver. On the Detect Receiver page, click "Use light version" (see Figure below).

How do I remove bostoncollege or eduroam?

Settings -> WiFi > In the list of Known networks, select and hold "BostonCollege" or "eduroam" > Select Delete. Open Settings and then click or tap Network & Internet. Click or tap Wi-Fi and then from the right pane, click or tap Manage Wi-Fi settings.

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How to remove Boston College from my network?

Go to System Preferences > Network > Select Wifi on the left > Select the Advanced button > Select the BostonCollege or eduroam network from the list and then click on the minus button (-) to remove it from the list > Select OK > Select Apply.

How to update wireless card driver?

To update the wireless card driver, go to the manufacturer's website to download and install the latest wireless card driver.

What are the factors that can disrupt the quality of wireless service for you and your neighbors?

There are many factors that can disrupt the quality of wireless service for you and your neighbors, including cordless phones, unauthorized wireless devices, wireless printers, and even microwave ovens. Please use the following tips for optimal service.

How to delete Boston College?

Settings -> WiFi > In the list of Known networks, select and hold "BostonCollege" or "eduroam" > Select Delete.

What is interference in BC?

One major source of interference is unauthorized wireless devices, most commonly wireless routers, as they communicate on the same radio frequency as the BC wireless network. ITS reserves the right to disable any unauthorized wireless devices that are disrupting service.

How to install helix software?

Go to helix.bc.edu & click “Download Windows Configuration Software” and then install the software.

How to forget network on Boston College?

Click Settings > Wi-Fi > Select and hold your finger on "BostonCollege" or "eduroam" > Select forget network.

Permalinks

Permalinks are the easiest way to link to library resources in Canvas, reading lists, websites, and email. A permalink is a URL or web address that will consistently point to a specific library resource such as an article, ebook, ejournal, streaming video, database, or record in a database.

Linking to Databases

On the A-Z Databases list, click on the Share icon to the right of the database name and use the URL that appears in the popup window. This URL will connect you from off-campus using OpenAthens or EZproxy when appropriate.

Linking to books, journals, articles

Start from the Library homepage and use the library search box to search for the resource. After you find the book, chapter, article or paper you need, click on the resource name to see the description. Look for the Permalink button at the bottom of the page, click and copy.

Manually Creating OpenAthens Links

Most resources that use OpenAthens will have "openathens" in the URL. For these resources, if you know the URL, you can use the OpenAthens Link Generator to get the BC URL. There are some exceptions including EBSCO, ProQuest, Gale, Kanopy, see below.

Databases that do not use the OpenAthens in the URL

These databases use OpenAthens; however, OpenAthens does not appear in the URL. These URLs do not work with the OpenAthens Link Generator. These are just examples. To find the correct URL, use either the Database A-Z list or search for the resource in Library Search.

Resources still using EZproxy

There are some resources that still use "proxy.bc.edu" and may migrate over time to OpenAthens.

What is SSO in ABP?

The Access Boston Portal provides Single Sign-On (SSO) for people. SSO means that once you authenticate, you get access to all the ABP resources (applications, tools, forms) without having to enter your password again.

What is the process used to verify someone's identity?

Authentication is the process used to verify someone's identity. A person arrives to the Access Boston Portal seeking to be authenticated. You have to provide your details, including your ID, password, and sometimes a one-time passcode for multi-factor authentication. What you enter has to match what the City has on file.

What is ping ID?

PingID is a software tool that the City uses for the multi-factor authentication on the Access Boston Portal. When you get a security code, it will come from PingID (via text, phone call or email). There is also a PingID app (available in the Play Store for Android or App Store for iPhones) that you can download to generate codes for you. The company who created PingID is called Ping Identity.

What is MFA in access?

Multi-factor authentication (MFA]), also sometimes called "two-step verification", strengthens your login by including something you know (your password) with something you have (a one-time code sent to your phone or generated by an app). That way, if someone gets a hold of your password, they still cannot get into your account. The Access Boston Portal requires use of MFA.

What is Access Boston?

Access Boston is the City’s system for people to access applications and services with a single, convenient login name and password. In addition to enabling access to the applications and services you use every day, Access Boston also offers an easy-to-use self-service portal. Through this portal, you can manage your account, including changing your password, requesting new access, and updating your devices for use with multi-factor authentication.

What is the phone number for Doit?

The DoIT Service Desk is available for everyone (from any City Department) at any time at 617-635-7378.

What is a sponsor account?

Sponsored Accounts are given to people who are not on the City of Boston's payroll but still need an account in order to access electronic resources. There are different role types: Volunteer. Regular employees can request a Sponsored Account for someone from the Access Boston Portal, and their manager approves the request.

How long does OpenAthens cookie last?

If you change web browsers or devices you will be asked to login again. Generally the OpenAthens browser cookie expires every eight hours and then you'll have to login again.

How to login to Boston College?

On many publisher websites, you will see a Login button. Log in using the Institutional Login or OpenAthens Login (wording will vary by publisher), select Boston College from the institution list and login with your BC username and password. If you are asked to select a federation, please select OpenAthens Federation.

How to use OpenAthens?

Using OpenAthens on Publisher Sites 1 Whenever possible, access the Libraries' online resources from the Library search box or from the Database list. 2 If you are on a publisher website and did not go through the library to get there, you can log in using the Institutional Login. Select Boston College from the institution list. 3 Troubleshooting: browser caching can cause problems, try clearing the browser cache and restarting the browser, or try using a different browser. If you are having trouble off-campus, try using the University's Eagle VPN service to create an on-campus connection.

What VPN to use for BC?

Another option is to use Eagle VPN which connects you to the BC network as if you are on-campus. Use the library search box to see if we subscribe to a resource. We use OpenAthens to connect to many library resources. Some publisher sites allow you to login using OpenAthens or Institutional Login.

How to access library resources from off campus?

The easiest way to access library resources from off-campus is to connect through the Library website. When you connect to a database, journal, article, ebook, streaming video, etc. through the library's site you will be asked to sign in to Boston College. Another option is to use Eagle VPN which connects you to the BC network ...

Benefits

Assurance that information transmitted between your computer and the BU campus network is secured through encryption. Ability to use network-restricted resources on the campus network that would otherwise be unavailable from off campus, no matter where you are.

Key Features

Gain access to restricted resources when you are away from BU, including departmental servers (such as printers and shared drives), MyPrint, FileMaker databases, and Active Directory resources such as SharePoint.

What to Expect

This service normally will be available 24 by 7 except for standard change windows, as described in IS&T’s standard policies, procedures, and schedules for making changes. In some countries, access to the University’s VPN service may be limited or restricted.

Requirements

A BU login name and Kerberos password that has been authorized for VPN access (as determined through Accounts & Access ).

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