Remote-access Guide

brooks hospital remote access dunkirk ny

by Delia Fay Published 3 years ago Updated 2 years ago
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Where does my health information in the hospital patient portal come from?

The information in the “My Health” Hospital Patient Portal comes from your Brooks or TLC electronic health record. This ensures that you have access to the most accurate, up-to-date information possible.

What if I have problems with the portal?

There is a “Contact Us” section on the “Your Health” portal homepage that allows you to submit questions to our Portal team. You may also call either hospital at the telephone numbers listed here.

Is my information safe?

Yes. Our patients’ privacy is our number one concern. The “Your Health” Hospital Patient Portal is a password protected website which gives secure access to each user so your health care information is safe. Portal passwords are encrypted and URLs are re-written so that they cannot be copied and pasted. Each patient creates their own “new” password.

What browsers are needed to access the Health Patient Portal?

NOTE: In order to access the Your Health Patient Portal, you must have one of the following browsers installed: Apple Safari, Microsoft Edge, Google Chrome, or Mozilla Firefox. You must also have Adobe Reader installed on your computer to view any of your reports. Install link listed below:

What is a hospital patient portal?

Your Health Hospital Patient Portal is a secure website that offers patients quick and easy access to certain hospital medical records including lab results, radiology reports and health summary. Ask about Your Health Hospital Patient Portal at your next visit.

Is Safari compatible with Patient Portal?

Safari is no longer compatible with the Patient Portal. Please make sure that if using Internet Explorer, you are on version 11 or greater. Users also should have Adobe Reader installed on your computer to accurately display your patient information. Thank you.

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