Where is the Buffalo General Medical Center emergency department located?
The Buffalo General Medical Center Emergency Department is located in the Gates Vascular Institute and can be accessed from East North Street. It has 53 private exam rooms in 37,400 square feet of space, and treats approximately 64,000 patients annually.
What is the Kaleida Health Remote Access Gateway?
The Kaleida Health Remote Access Gateway gives you web-based access to Kaleida Health Citrix resources. Remote Access Gateway requires two-factor authentication. This access is ONLY available from OUTSIDE the Kaleida Health network.
How do I get remote access to my account?
All users MUST complete an eRegister request and be approved by their manager to be granted remote access. If you have any questions or require assistance, please contact the IT Service Desk at (716) 859-7777.
How to contact the IT Service Desk?
If you have any questions or require assistance, please contact the IT Service Desk at (716) 859-7777.
Is the ER safe to visit?
With routine disinfecting, the ER is one of the safest places you can visit outside your own home. If you need emergency care, please don’t hesitate to come in or make an appointment online!
How to request photocopies of your medical records
Download a Release of Information Form ( in English | in Spanish ), print a copy, fill it out, and send to the appropriate contact address below.
Mailing Addresses
Buffalo General Medical Center/Gates Vascular Institute ATTN: Health Information Dept - Correspondence 100 High Street, Buffalo, NY 14203 (716) 859-2759 DeGraff Medical Park Please direct requests for medical records to the Millard Fillmore Suburban Hospital address above.
How to obtain copies of birth certificates
Even though the hospitals of Kaleida collect information, complete the original birth certificates, and submit the information to the New York State Department of Health, the birth certificates are maintained by the Department of Vital Statistics in your city or town. All requests for copies of birth certificates must be made to these departments.
