What is a bomgar?
Bomgar is a simple, fast, and secure remote control application. BS&A Software uses Bomgar for remote access to our customers’ PCs to aid in troubleshooting. This greatly improves our ability to give our customers fast and accurate results by allowing us to see and control their PC for a short time.
Can BS&A see PC?
Once the connection has been established, both you and the BS&A representative will have the ability to see and control the PC. We have found that many times calls can be concluded very quickly by using this feature because both parties can see what is happening and quickly resolve the problem by working together. The Bomgar application also allows for the transfer of files between both parties and can be very useful in sending you updated report files, program updates, etc.
Can you terminate a remote connection with BS&A?
We do not take these concerns lightly. You can terminate the remote connection at any time simply by closing the application . In addition, the remote session can only be started by going to our website and typing in a unique session key provided by a BS&A Support Technician. By using the Bomgar application for remote support, you ultimately have control over the entire session.
How to block access to a remote computer?
If this is the case, complete the steps below: Click the Start button on the remote computer (the computer being connected to) and then select Control Panel. Select System and Security.
How can I allow remote desktop connections through a firewall?
In some cases, a firewall may block access even after you have completed the steps outlined above. If this is the case, complete the steps below:
How to add a user to Remote Desktop?
To add a user account, click Add in the Remote Desktop Users dialog box. In the Select Users or Groups dialog box, complete one of the following tasks: 1) Click Locations, and then select the location you want to search; or 2) Under Enter the object names to select, type the username that you would like to add, and then click OK.
How do I enable and set up a remote desktop?
The process is two-fold: You must enable remote connections on the Windows computer you want to connect to , as well as enable Remote Desktop on the computer you want to work from .
