can't connent remote access

Fixing the ‘remote desktop can’t connect to the remote computer’ error

• Change your firewall settings. This is one of the easiest solutions to the “remote desktop can’t connect to the remote...
• Check your permissions. You have to be a member of the local Remote Desktop Users group to access a remote machine...
• Allow remote desktop connections. Remote Desktop Connection...

Full Answer

Why can't Remote Desktop connect to the remote computer?

"Remote Desktop can't connect to the remote computer for one of these reasons:" Every admin should be familiar with this RDP error. The most common cause of a failing RDP connection concerns network connectivity issues, for instance, if a firewall is blocking access.

Why are my Remote Desktop credentials not matching?

Most of the time, when you have saved the credentials for a specific remote computer and you want to connect to another remote computer, then you will get an error because the credentials are not matching. It is because you have saved the Remote Desktop credentials and the other computer with whom you are connecting to, has different credentials.

How do I connect a remote computer to the Network registry?

In the text box that appears, enter regedt32. In the Registry Editor, select File, then select Connect Network Registry. In the Select Computer dialog box, enter the name of the remote computer, select Check Names, and then select OK.

Why is remote connect not working?

Windows Firewall is also one of the most common causes of Remote Desktop problems. If Remote Desktop is blocked by Firewall, you won't be able to connect it with another device. Now try to connect your computers via Remote Desktop, and it should work.

How do I resolve an RDP problem?

Check that another application isn't trying to use the same portConfigure the other application or service to use a different port (recommended).Uninstall the other application or service.Configure RDP to use a different port, and then restart the Remote Desktop Services service (not recommended).

How to allow remote desktop access?

Go to the Start menu and type “Allow Remote Desktop Connections.”

Where is Remote Desktop Connection?

Open the Remote Desktop Connection. You should find it in the Start menu.

What port is Remote Desktop using?

Next, check the RDP listener port. By default, Remote Desktop service will use port 3389 unless you change it. If some other application is using the same port, you won’t be able to connect.

Why is my remote desktop corrupted?

Many times, the Remote Desktop (RDP) functionality may get corrupted after a Windows update or upgrade as one of the newly installed files can interfere with the working of the RDP. You’ll have to manually identify the exact cause and fix it.

What is remote desktop?

Remote desktop is a convenient feature that allows you to virtually connect to other computers running the Windows operating system. With this feature, you can connect to computers located in any part of the world, provided you have the right credentials (username and password) to connect.

How to open regedit?

Press Windows + R to open run and type Regedit. Press the Enter key.

Why is my network not connecting?

The cause of the connectivity problem could be the network settings as sometimes, Windows may block public networks as a security measure. So, change the settings to private and see if it works.

How to fix remote desktop connection issues?

Another workaround to fix Remote Desktop connection-related issues is to tweak the Registry Editor to add the RDGClientTransport key. It will force the Remote Desktop Protocol to use RPC/HTTP connection instead of HTTP/UDP.

Why add remote PC address to hosts file?

Manually adding the Remote PC address to the hosts file can help you resolve any issues that may occur because of domain name resolution. Here’s how to do it.

What port is used for RDP?

RDP uses 3389 as the default listen port. Similar to the RDP status, you can also configure the listening port using the Registry Editor. Here’s how to do it.

How to open a.etc file?

In the etc folder, right-click on the hosts file, choose Open With, and select Notepad from the list of apps.

How to check network status?

Go to Network and Internet. In the Status tab, check your network status.

Does Windows 10 Pro have remote desktop?

The host computer must have Remote Desktop enabled. This feature is only available on Windows 10 Pro and above versions.

How to fix remote desktop?

At Windows Settings, click System. Then scroll down until you locate Remote Desktop. Click on it. If Enable Remote Desktop switch is off, flip it on. Then click Confirm. If Remote Desktop was not enabled, enabling it will likely fix “remote desktop can’t connect to the remote computer”. However, if it was enabled or after enabling it you still ...

How to fix a symlink?

Here is how to check and fix this problem: 1 Press Windows logo + R key on your computer. Run command will open. 2 At the Run command, type control panel. Then click OK.

How to connect to a remote computer?

To connect to a remote computer, select File, and then select Connect Network Registry. In the Select Computer dialog box, enter the name of the remote computer, select Check Names, and then select OK.

What to do if remote desktop options are not available?

If the remote desktop options are not available, see Check whether a Group Policy Object is blocking RDP.

What to do if RDP certificate has not been recreated?

If the RDP self-signed certificate has not been recreated, check the permissions of the MachineKeys folder.

How to check RDP status?

To check and change the status of the RDP protocol on a remote computer, use a network registry connection: First, go to the Start menu, then select Run. In the text box that appears, enter regedt32. In the Registry Editor, select File, then select Connect Network Registry. In the Select Computer dialog box, enter the name of the remote computer, ...

What port is RDP listening on?

On both the local (client) computer and the remote (target) computer, the RDP listener should be listening on port 3389. No other applications should be using this port.

What port is used to test if you can reach the affected computer?

Use the psping tool to test whether you can reach the affected computer by using port 3389.

Is the remote computer reachable?

Connecting to <computer IP>: The remote computer is reachable.

How to allow remote access to this computer?

A window will appear; scroll down until you see the heading Remote Desktop. Click on ‘ Show settings ’ in front of ‘ Change settings to allow remote connections to this computer ’ . Make sure the option ‘ Allow Remote Assistance Connections to this Computer ’ is checked. Click on Apply and then OK to close the window.

How to fix remote desktop connection?

Some users have been able to fix their problem with Remote Desktop Connections in Windows by doing a registry tweak. You will have to create a new DWORD key in the Windows Registry which will force the RDP to use RPC/HTTP connections instead of HTTP/UDP. Here’s how to add the key:

Why is my RDP not working?

Well, it happens because the update might have corrupted the RDP functionality of Windows and would need manual intervention to fix it.

Why is remote desktop not working?

Although there can be a number of reasons due to which the Remote Desktop connection can fail in Windows, the most frequent cause is having an unstable internet connection or mismatching login credentials. Apart from these reasons, there are some other known causes for the Remote Desktop functionality to break in Windows 10.

What is remote desktop?

Remote desktop is a very handy feature which allows you to connect to other computers running Windows and use them without the need to be physically in front of that computer. The computer with which you want to connect can be in any part of the world and you will be able to access and use it if you have the right credentials and needed software.

What happens if you have a public network profile?

Network Profile Issue: Most of the times, if you have a public network profile or network group in Windows then the remote desktop functionalities will be blocked.

How to allow apps through firewall?

To do that, it is pretty simple and easy, follow the instructions given down below: Open Start Menu and type “ Allow an app through Windows Firewall ” without the quotes. Click on the first selection that comes in it . Next click on the Change Settings on the top right corner of the window that comes up .

Why is remote desktop not working?

There are several reasons for the remote desktop connection is not working message appears. The firewall restricts access to the server via RDP if the Windows server gets bombarded with the request to the RDP port. This is the most common cause for the error message to appear.

What is remote desktop?

A remote desktop feature lets you easily connect to a computer located at another location. It helps the user to access the computer and interact with it as if they are locally situated. Business organizations team up by connecting via computer. remote desktop helps to connect them without any difficulties, even if they locate at different ...

How to set up inbound rules in Windows 10?

Go to the control panel and select windows firewall option ->advanced settings ->inbound rules.

What does RDP allow do?

By adding an RDP allow rule to the firewall enables only specific IPs to connect to the server via RDP. Follow the steps mentioned below to get the RDP connection working. You could add the RDP that allows the rule to the Server firewall if an attack is confirmed.

How to enable remote desktop connection?

You can enable the Remote Desktop Connection either from System Properties or from the registry. Option 1: Select Start > Run, type sysdm.cpl, and select the Remote tab. Remote computer RDP settings.

Why is my RDP connection not working?

The most common cause of a failing RDP connection concerns network connectivity issues, for instance, if a firewall is blocking access. You can use ping, a Telnet client, and PsPing from your local machine to check the connectivity to the remote computer. Keep in mind ping won't work if ICMP is blocked on your network.

What is the default RDP port?

If the output of the RDP port value is 0x00000d3d (hex), your RDP port is configured with a default port, which is 3389. In the screenshot above, the default RDP port was changed to 3388. In this case, either you have to change the RDP port to the default one, or you access the remote machine via the new port 3388.

Why does my RDP fail?

If the UmRdpService service was set to disabled through a central Group Policy, RDP connections to this machine will fail. Note that sometimes restarting the service won't fix the issue, and you have to reboot the machine after reconfiguring the Startup Type to Automatic.

What port is RDP listening on?

By default, the RDP client verifies that the Remote Desktop service on the remote computer is listening on port 3389. If not, another application could be occupying the same port.

How to check if remote desktop is using the correct port?

Go to Start > Run, type regedit, navigate to HKEY_LOCAL_MACHINE > SYSTEM > CurrentControlSet > Control > Terminal Server > WinStations > RDP-Tcp, and review the PortNumber setting.

How to check if a remote session exists?

To check whether any remote session (RDP-TCP) already exists on that computer, use qwinsta, which gives you a list of local as well as remote sessions.

How to enable remote desktop?

Scroll down and locate Remote Desktop in the entry list. Make sure that the checkboxes in its row are all ticked to fully enable the service. (See image below)

How to connect to a remote desktop from a computer?

Open the search bar in your taskbar by clicking on the magnifying glass icon. You can also bring it up with the Windows + S keyboard shortcut. Type in Remote Desktop Connection and click on the first search result. Use the drop-down menu to select the remote computer you want to connect to.

How to get remote desktop on Windows 10?

Click on the Windows icon in the bottom left of your screen to bring up the Start menu. Choose Settings, or alternatively use the Windows + I shortcut. Click on the System tile. This is where you can find most of your Windows settings. Scroll down in the left-side pane and switch to the Remote Desktop tab.

Why is my network profile set to public?

Your network profile may be set to public for personal reasons, or it could’ve been changed by a different person and even malware. We recommend changing it to private and then testing if you can establish remote desktop connections.

Where to find network settings?

Click on the Network & Internet tile. This is where you can find most of your network settings.

How to get to the command prompt?

Press the Windows + R keys on your keyboard to bring up the Run utility. Type in “cmd” and press the Ctrl + Shift + Enter keys on your keyboard. By doing so, you’re launching the Command Prompt with administrative permissions. Press the Windows + X keyboard shortcut, then select Command Prompt (Admin).

Check The Status of The RDP Protocol

Check The Status of The RDP Services

• On both the local (client) computer and the remote (target) computer, the following services should be running: 1. Remote Desktop Services (TermService) 2. Remote Desktop Services UserMode Port Redirector (UmRdpService) You can use the Services MMC snap-in to manage the services locally or remotely. You can also use PowerShell to manage the service...

See more on docs.microsoft.com

Check That The RDP Listener Is Functioning

Check The RDP Listener Port