Remote-access Guide

can't log into computer remote access

by Angel Hudson IV Published 2 years ago Updated 1 year ago
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If “remote desktop can’t connect to the remote computer” is still not resolved, it is likely that Windows Defender Firewall is blocking the RDP port. Press Windows logo + R key on your computer. Run command will open. At the Run command, type control panel. Then click OK. When Control Panel opens, click System and Security.

Top reasons for 'remote desktop can't connect to the remote computer' error
  1. Windows update. ...
  2. Antivirus. ...
  3. Public network profile. ...
  4. Change your firewall settings. ...
  5. Check your permissions. ...
  6. Allow remote desktop connections. ...
  7. Reset your credentials. ...
  8. Verify the status of RDP services.
Oct 1, 2020

Full Answer

Why can’t I connect to a remote computer?

Remote Desktop Connection (RDC) is the technology that allows your computer to connect to a remote computer over the Internet. You won’t be able to connect if this functionality is blocked. To check if this is blocked, and to allow in case of blocked connections, Go to the Start menu and type “Allow Remote Desktop Connections.”

How do I connect to a Windows 10 computer remotely?

On your local Windows 10 PC: In the search box on the taskbar, type Remote Desktop Connection, and then select Remote Desktop Connection. In Remote Desktop Connection, type the name of the PC you want to connect to (from Step 1), and then select Connect. On your Windows, Android, or iOS device: Open the Remote Desktop app ...

How to fix remote desktop not working on Windows?

Type Remote Desktop Connection in the Windows search bar and open the client. Click the drop-down for Computer and choose your remote PC. Click on the Delete link under the User name section and click Yes to confirm the action. Once the credentials are reset, relaunch the Remote Desktop Connection client and try to connect again. 5.

Why can't I remote login to my Windows 10 computer?

Allow Delegating Default Credentials Make sure that ‘Deny Delegating Saved Credentials’ is not enabled or does not contain ‘TERMSRV/*’ in the list Close all windows, open a command prompt, and use ‘gpupdate /force’command to apply the policy directly. Once the update is complete, reboot the machine and see if you can remote login. Regards,

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Why can't I log into my Remote Desktop?

Check your Windows Defender Firewall settings to see if Remote Desktop Connection is blocked. If yes, add the app to the allowed list. To unblock Remote Desktop in Windows Defender Firewall: Type Windows Defender in the Windows search bar and click on Windows Defender Firewall.

Can't connect to remote server?

Restart the Remote Desktop Services service on the affected machine. This can also be done remotely, open the Services Console on another server and right-click Services (Local), then select Connect to another computer, enter the name of the affected server, and click OK. RDP must work as expected.

How do I fix Remote Desktop Connection?

How do I solve problems with Remote Desktop in Windows 10?Check your internet connection. ... Check if remote connections are allowed. ... Remove your credentials from Remote Desktop. ... Turn off custom scaling. ... Change Firewall Settings. ... Make changes to your registry. ... Add the IP address and server name to the hosts file.More items...•

Can T remote Connect to Windows 10 computer?

Search for remote settings and you will find Allow Remote connections to your computer, open it by clicking. Now in the settings that will open check Allow remote connections to this computer and click OK to save changes. Remote connections are now enabled and now you can use it for the very first time.

Why can't I remote into another computer?

Go to the Start menu and type “Allow Remote Desktop Connections.” Look for an option called “Change settings to allow remote connections to this computer.” Click on the “Show settings” link right next to it. Check the “Allow Remote Assistance Connections to this Computer.” Click Apply and OK.

How do I find my Remote Desktop IP address?

Open the Computer Management Console. Scroll down to locate the login event. Under the "General" tab for that event, it should now show the Source Network Address, which would be the IP of the client connecting to your server.

How do I enable remote access?

Right-click on "Computer" and select "Properties". Select "Remote Settings". Select the radio button for "Allow remote connections to this computer". The default for which users can connect to this computer (in addition to the Remote Access Server) is the computer owner or administrator.

How to fix remote desktop connection issues?

Another workaround to fix Remote Desktop connection-related issues is to tweak the Registry Editor to add the RDGClientTransport key. It will force the Remote Desktop Protocol to use RPC/HTTP connection instead of HTTP/UDP.

Why add remote PC address to hosts file?

Manually adding the Remote PC address to the hosts file can help you resolve any issues that may occur because of domain name resolution. Here’s how to do it.

How to open registry editor?

Type regedit and click OK to open the Registry Editor.

How to open a.etc file?

In the etc folder, right-click on the hosts file, choose Open With, and select Notepad from the list of apps.

How to check network status?

Go to Network and Internet. In the Status tab, check your network status.

Does Windows 10 Pro have remote desktop?

The host computer must have Remote Desktop enabled. This feature is only available on Windows 10 Pro and above versions.

Check that the Computer is on and Connected to the Network

The first step to fix this error is to perform some physical inspections.

Check that Remote Desktop is Enabled

The next step to to try to fix “remote desktop can’t connect to the remote computer” is to check whether Remote Desktop is enabled.

Restart Computer

Most Windows errors may be resolved by simply restarting your computer. So, before you proceed to the next step, restart your computer.

Check Windows Defender Firewall

If “remote desktop can’t connect to the remote computer” is still not resolved, it is likely that Windows Defender Firewall is blocking the RDP port.

Run Malware Removal Tool

If your computer is infected by a malware, it may lead to unexpected behaviors.

What to do if remote desktop options are not available?

If the remote desktop options are not available, see Check whether a Group Policy Object is blocking RDP.

How to connect to a remote computer?

To connect to a remote computer, select File, and then select Connect Network Registry. In the Select Computer dialog box, enter the name of the remote computer, select Check Names, and then select OK.

What to do if RDP certificate has not been recreated?

If the RDP self-signed certificate has not been recreated, check the permissions of the MachineKeys folder.

How to check RDP status?

To check and change the status of the RDP protocol on a remote computer, use a network registry connection: First, go to the Start menu, then select Run. In the text box that appears, enter regedt32. In the Registry Editor, select File, then select Connect Network Registry. In the Select Computer dialog box, enter the name of the remote computer, ...

What port is RDP listening on?

On both the local (client) computer and the remote (target) computer, the RDP listener should be listening on port 3389. No other applications should be using this port.

What port is used to test if you can reach the affected computer?

Use the psping tool to test whether you can reach the affected computer by using port 3389.

Is the remote computer reachable?

Connecting to <computer IP>: The remote computer is reachable.

How to connect to a remote desktop?

Use Remote Desktop to connect to the PC you set up: On your local Windows 10 PC: In the search box on the taskbar, type Remote Desktop Connection, and then select Remote Desktop Connection. In Remote Desktop Connection, type the name of the PC you want to connect to (from Step 1), and then select Connect.

How to use Remote Desktop on Windows 10?

Set up the PC you want to connect to so it allows remote connections: Make sure you have Windows 10 Pro. To check, go to Start > Settings > System > About and look for Edition . For info on how to get it, go ...

How to check if Windows 10 Home is remote?

To check, go to Start > Settings > System > About and look for Edition . For info on how to get it, go to Upgrade Windows 10 Home to Windows 10 Pro. When you're ready, select Start > Settings > System > Remote Desktop, and turn on Enable Remote Desktop. Make note of the name of this PC under How to connect to this PC. You'll need this later.

What is TeamViewer remote access?

Flexible and scalable, the TeamViewer remote access and support platform is the foundation of our suite of software solutions, with countless use cases and prebuilt integrations with popular IT and business applications.

Can you see what is happening on a remote computer?

You can see at first glance what is happening on the remote computer.

How to stop someone from accessing my computer?

This includes removing any Ethernet cables and turning off your Wi-Fi connections.

Why does my computer turn on without my input?

If your computer appears to turn on without your input when you're not using it, it is likely waking from Sleep mode to install updates .

What to do if your computer is compromised?

Change all of your passwords . If your computer was compromised, then there’s a possibility that all of your passwords have been recorded with a keylogger. If you’re sure the infection is gone, change the passwords for all of your various accounts. You should avoid using the same password for multiple services.

How to install antivirus on another computer?

If you don't have an antivirus, download an installer on another computer and transfer it to your computer via USB. Install the antivirus and then run a scan with it.

Why is public Wi-Fi so dangerous?

Try to avoid public Wi-Fi spots. Public Wi-Fi spots are risky because you have zero control over the network. You can't know if someone else using the spot is monitoring traffic to and from your computer. By doing this, they could gain access to your open browser session or worse. You can mitigate this risk by using a VPN whenever you are connected to a public Wi-Fi spot, which will encrypt your transfers.

What to do if you can't get rid of intrusion?

If you're still experiencing intrusions, or are concerned that you may still be infected, the only way to be sure is to completely wipe your system and reinstall your operating system.

How to find out what is running on my computer?

Open your Task Manager or Activity Monitor. These utilities can help you determine what is currently running on your computer.

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Check The Status of The RDP Protocol

  • Check the status of the RDP protocol on a local computer
    To check and change the status of the RDP protocol on a local computer, see How to enable Remote Desktop.
  • Check the status of the RDP protocol on a remote computer
    To check and change the status of the RDP protocol on a remote computer, use a network registry connection: 1. First, go to the Start menu, then select Run. In the text box that appears, enter regedt32. 2. In the Registry Editor, select File, then select Connect Network Registry. 3. I…
See more on docs.microsoft.com

Check The Status of The RDP Services

  • On both the local (client) computer and the remote (target) computer, the following services should be running: 1. Remote Desktop Services (TermService) 2. Remote Desktop Services UserMode Port Redirector (UmRdpService) You can use the Services MMC snap-in to manage the services locally or remotely. You can also use PowerShell to manage the services locally or …
See more on docs.microsoft.com

Check That The RDP Listener Is Functioning

  • Check the status of the RDP listener
    For this procedure, use a PowerShell instance that has administrative permissions. For a local computer, you can also use a command prompt that has administrative permissions. However, this procedure uses PowerShell because the same cmdlets work both locally and remotely. 1. T…
  • Check the status of the RDP self-signed certificate
    1. If you still can't connect, open the Certificates MMC snap-in. When you are prompted to select the certificate store to manage, select Computer account, and then select the affected computer. 2. In the Certificates folder under Remote Desktop, delete the RDP self-signed certificate. 3. On …
See more on docs.microsoft.com

Check The RDP Listener Port

  • On both the local (client) computer and the remote (target) computer, the RDP listener should be listening on port 3389. No other applications should be using this port. To check or change the RDP port, use the Registry Editor: 1. Go to the Start menu, select Run, then enter regedt32 into the text box that appears. 1.1. To connect to a remote computer, select File, and then select Con…
See more on docs.microsoft.com

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