Next, insure the My Cloud has Remote Access option enabled under Cloud Access by checking Dashboard -> Settings -> General -> Cloud Access. Next, insure users (or the user your using to access the device remotely) is configured for remote access by checking the Dashboard -> Cloud Access section.
Full Answer
Why can't I access my WD my Cloud account on Windows 10?
If you are unable to access your WD My Cloud account on a Windows 10 computer, fear not, as this issue can indeed be fixed. In almost all cases, the culprit behind a user not being able to access their WD My Cloud account on a Windows 10 computer is the fact that Windows 10 does not allow users to access certain accounts unless credentials ...
How do I back up my MyCloud device?
Log into your MyCloud.com user account From the device listing menu, select your My Cloud device Allow the My Cloud mobile app to access your device. Select a network shared folder as the backup destination
How do I access my files on the MyCloud mobile app?
To start accessing your files: Download the My Cloud mobile application from your smartphone or tablet’s app store Log into your MyCloud.com user account From the device listing menu, select your My Cloud device Allow the My Cloud mobile app to access your device. Select a network shared folder as the backup destination
How does WD my cloud manage remote users?
A number of viewers wrote in asking how the WD My Cloud manages remote users. The process is as simple as adding a user account and then contacting your remote user with a code. Once they have the code they can log in with one of the desktop or mobile apps for access to your drive.
Why can't I access my WD My Cloud?
The simplest and most widely effective fix for this issue is to simply add a Windows Credential for your WD My Cloud account to the credentials list on your Windows 10 computer. To do so, you need to: Right-click on the Start Menu to open the WinX Menu. Click on Control Panel in the WinX Menu to open it.
Can I access my cloud home from anywhere?
With the My Cloud Home app, you can access, upload and share your content from anywhere with an internet connection.
Is WD My Cloud discontinued?
After Jan. 15, 2022, remote access, security updates and technical support will no longer be available for My Cloud OS 3. For customers with only My Cloud OS 3-compatible devices, Western Digital plans to end all support for prior generations on April 15, 2022.
How do I access my WD cloud?
Go to www.mycloud.com.Log in with a MyCloud.com account credentials.
Can I use WD My Cloud without Internet?
The device must be connected to the Internet to work. That may sound reasonable - but there is no way to use it locally without internet access. I understand it is a "Cloud" device.
Does WD My Cloud need to be connected to router?
Connect your My Cloud Home Because the My Cloud Home works over the network, you do not connect the drive to your computer with a USB cable, but with a network cable to your router or modem. Place the WD My Cloud Home near your router. Connect the power adapter to the My Cloud Home and to a free power outlet.
How long does WD My Cloud last?
If you have registered your My Cloud, I think they are warranted for 3 years. The WD Reds typically are for at least 5 years according to WD's website. The drives are made to run 24/7. Both of mine are the GEN 1 versions.
Can I connect WD My Cloud directly to computer?
Is it possible to connect My Cloud directly to a PC without a router? Yes, just connect the Ethernet wire from the My Cloud to the computer's networking port.
What happened WD Sync?
As the WD Sync software is no longer available for download, and technical support ended on April 30, 2020, you are suggested download GoodSync on WD website. If you continue using WD Sync, no software updates will be provided and you can only solve the issues you meet on your own without technical support.
What is the IP address for WD My Cloud?
The local IPs are 192.168. 1.1 or 192.168. 0.1 by default on most routers. You can access these by opening http://192.168.1.1 or http://192.168.0.1 in your browser.
Can you use WD My Cloud as an external hard drive?
A: The cloud can be accessed by your devices from any location where you have wifi access. The external HD is accessed by the computer it's attached to or on your local home network if installed to your router. A: Yes it can.
Is there a My Cloud Desktop app?
The myCloud Desktop App connects your computer directly to your online storage. Everything you place in the new folder is stored locally on your device.
Can I access My Cloud from another computer?
To access files from any compatible web browser: Go to www.mycloud.com. Login with your MyCloud.com account credential. From the device listing menu, select your My Cloud device.
Can I use WD My Cloud as external hard drive?
No you cannot reformat and use the My Cloud as a plain dumb external USB hard drive. The USB port on the My Cloud is host mode only, meaning you can only attach external USB drives too it. If you don't want to use the WD software, then don't. You can access the My Cloud using Windows File Explorer or Mac Finder.
Is WD My Cloud home a NAS?
WD My Cloud Home setup, usage and features. The Ethernet port is just about the only thing that the WD My Cloud Home has in common with its predecessor, the WD My Cloud. This is not a traditional NAS device, in that it doesn't work like a server that sits on your network.
Method 1: Add A Windows Credential For Your WD My Cloud Account
The simplest and most widely effective fix for this issue is to simply add a Windows Credential for your WD My Cloud account to the credentials lis...
Method 2: Fix The Issue Using Registry Editor
If Method 1 does not work for you, which is highly unlikely, this issue can also be fixed by editing your computer’s registry and adding a certain...
Method 3: Network Reset
This method has been widely reported by users in the comments to have worked for many on Windows 10. 1. Hold the Windows Key and Press I 2. Choose...
How to backup my cloud?
To start or to manage the auto backup once you have started using the My Cloud mobile app: Open the app’s menu and select App Settings. Select Auto backup settings. To start auto backup, turn on the toggle and select a network shared folder to backup your content.
How to upload files to my cloud?
To upload a file: Windows: Open the Windows File Explorer. From the side menu, select Network.
How to share a file in my cloud?
To share file & folder: Navigate to the content that you would like to share. Right click on the file or folder you would like to share and select the “ Share” option.
How to find my cloud device IP address?
Windows: Open a web browser and type in http://devicename (e.g http://mycloudex2ultra ) or the My Cloud device’s IP address to the web address bar
Is my cloud compatible with Time Machine?
The My Cloud device is compatible with Apple’s Time Machine backup software. To back up your Apple computer:
Is My Cloud available for Android?
The My Cloud mobile app is available for both iOS and Android. To start accessing your files:
Method 1: Add a Windows Credential for your WD My Cloud account
The simplest and most widely effective fix for this issue is to simply add a Windows Credential for your WD My Cloud account to the credentials list on your Windows 10 computer. To do so, you need to:
Method 2: Fix the issue using Registry Editor
If Method 1 does not work for you, which is highly unlikely, this issue can also be fixed by editing your computer’s registry and adding a certain DWORD (32-bit) value to a specific key. To successfully gain access to your WD My Cloud account on a Windows 10 computer using this method, you need to:
Method 3: Network Reset
This method has been widely reported by users in the comments to have worked for many on Windows 10.
