Remote-access Guide

cant seagate remote access

by Devyn Stiedemann Published 2 years ago Updated 1 year ago
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What states govern Seagate remote assistance?

Can support representative view screen?

Does Seagate waive claims?

Does Seagate warranty repair?

Does Seagate fix my computer?

Does Seagate have remote assistance?

See 1 more

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How do I access my Seagate external hard drive remotely?

Set up MyNAS remote accessGo to NAS OS > Device Manager > Network > Remote access.In the Remote access drop-down menu, choose Seagate MyNAS.Type a name for the NAS OS device in the Name field. The name should be different than the NAS OS device's network name.Choose Apply.

How do I access my Seagate Cloud remotely?

Seagate Access is an account that you use to remotely access your Personal Cloud....Access Personal Cloud content using a web browserOpen a web browser and go to personalcloud.seagate.com.Sign in with your email address and password.Your NAS OS devices are listed. Click on the Personal Cloud you would like to access.

Can't connect Seagate server?

First, unplug the Central from power and unplug the Ethernet cable from your router. Then, power your computer down. Connect the Ethernet cable so it connects your Seagate Central to your computer's Ethernet port. Then, power your computer back on and reconnect the Central's power.

How do I access my Seagate Network?

Connecting to a Seagate Consumer NASPress the Windows key ( ) + E.File Explorer opens click on Network.Once the network page loads click on your Seagate Consumer NAS. ... Right Click on the share you would like to access and choose Map Network Drive. ... A new window will open. ... Sign in with your username and password.

How do I access my NAS from anywhere?

How to Remotely Connect to Your DeviceStep 1: Enable FTP.Step 2: Enable WebDAV.Step 3: Update User Permissions.Step 5: Use Dynamic DNS to Assign a Web Address to Your Home Network.Step 6: Set Up Your Remote Connection.Step 7: Enter and Save Your Password.More items...•

How do I find my Seagate IP address?

Please follow this procedure to find the IP address of your Seagate Central in Windows:Press the Windows key + R.In the Run window, type: cmd.Press Enter.In the command prompt window, type: ping seagate-XXXXXX. (XXXXXX is the last six digits of the MAC on the Seagate Central label)Press Enter.

Can't connect Seagate external hard drive?

Basic hardware troubleshooting steps:Try connecting the drive to a different port on the computer.If possible, try using a different cable.Try using the drive on a different computer.Verify the drive light is on. ... Try a different power outlet.More items...

Why is my Seagate not working?

If your Seagate external hard drive is blinking but is not detected by your PC, then you can try to unplug it from the USB port and should plug it into a different USB port. Besides, you can reboot your PC and try to connect your Seagate external hard drive to the computer again.

How do I access my Seagate hard drive on Windows 10?

How do I access my Seagate hard drive on Windows 10? Open Computer Management, and go to the Disk Management, located in the left pane. You should either see your Seagate hard drive here or a drive without a letter that you must check.

Can I connect Seagate NAS directly to computer?

Directly connect your device to the back of your computer using an ethernet cable. Once the Seagate network device is directly connected to the computer's ethernet port and powered on, you will have to wait up to 5 minutes for the product to get a self-assigned IP address.

How do I get the IP address of my hard drive?

Type "ping computer name" (without quotes), where computer name is the network name of the computer your drive is connected to. The screen will display "Pinging x.x.x.x..." The "x.x.x.x" will be the IP address where the network drive is located.

How do I log into my Seagate NAS?

Windows: Right-click on the Seagate Network Assistant icon in the system tray. Mac: Choose the Seagate Network Assistant icon in the menu bar. Select [machine name] > Web Access. The login page will open in a new browser window or tab.

Can I connect my Seagate Personal Cloud directly to my computer?

You can do this by connecting the Seagate Central directly to the Ethernet port of your computer. To do so, disconnect the Seagate Central from the router. Once it's powered off, turn your computer off as well. Connect the drive directly to the computer's Ethernet port and plug in the Seagate Central's power supply.

How do I use Seagate cloud storage?

0:074:51Seagate Personal Cloud | Getting Started Seagate - YouTubeYouTubeStart of suggested clipEnd of suggested clipThis tutorial will show you the steps required to set up and start using your Seagate personal cloudMoreThis tutorial will show you the steps required to set up and start using your Seagate personal cloud. We will then provide an overview of the functions. And features of the product after connecting

How do I log into my Seagate NAS?

Windows: Right-click on the Seagate Network Assistant icon in the system tray. Mac: Choose the Seagate Network Assistant icon in the menu bar. Select [machine name] > Web Access. The login page will open in a new browser window or tab.

How do I setup a personal cloud at home?

0:302:23The Fix - DIY: Create your own cloud - YouTubeYouTubeStart of suggested clipEnd of suggested clipTo get started the first thing I'll do is plug in the my cloud directly into my router. Then useMoreTo get started the first thing I'll do is plug in the my cloud directly into my router. Then use Western Digital software to set up the device. I'll create a user account.

What states govern Seagate remote assistance?

The laws of the State of California govern this Agreement and any disputes that may result from this Agreement or Seagate's remote assistance without reference to principles of conflict of laws. Any disputes that may result from this Agreement or Seagate's remote assistance will first be subject to good faith negotiation then, failing resolution, mediation in California.

Can support representative view screen?

With your permission, your support representative can view your screen and share control of your mouse and keyboard.

Does Seagate waive claims?

In consideration of Seagate performing the requested services, you hereby waive and release any and all claims you may have or will have against Seagate and its subsidiaries, parents, associates employees, agents, affiliates, officers, and directors relating to or arising out of any damage or loss of any nature whatsoever including , without limitation, loss of data and damage to your computer hardware, software and/or any related systems or software resulting, directly or indirectly, from Seagate remotely connecting to your computer systems and/or recording the sessions as requested by you under this Agreement.

Does Seagate warranty repair?

You expressly acknowledge that you have been advised that Seagate's normal warranty repair procedure is to require return of your Seagate product for repair or replacement and, should Remote Assistance not fix your problems, returning your drive to Seagate will be your only repair recourse. You further expressly acknowledge that there is a possibility that Seagate's efforts to solve your problems by remotely connecting to your computer systems may not fix your problem and/or may result in damage to your computer hardware, software and/or any related systems, including, without limitation, loss of data. Notwithstanding the possibility of such damage, you hereby expressly grant Seagate permission to remotely connect to your computer systems and to record the screen activity during the Remote Assistance session. You consent to the following use and transfer by and between Seagate of the information obtained in providing the services under this Agreement: collection, processing, maintenance and transfer of the information in, to, and outside of the United States, the European Union and other countries and territories other than the country or location where the data was collected from you.

Does Seagate fix my computer?

You further expressly acknowledge that there is a possibility that Seagate's efforts to solve your problems by remotely connecting to your computer systems may not fix your problem and/or may result in damage to your computer hardware, software and/or any related systems, including, without limitation, loss of data.

Does Seagate have remote assistance?

Seagate has agreed to attempt to assist you by allowing a member of the Seagate support team to view your desktop and share control of your mouse and keyboard, subject to your execution of this Remote Assistance Permission and Release Agreement (this "Agreement"). You expressly acknowledge that you have been advised that Seagate's normal warranty ...

Why is my Seagate external hard drive raw?

If the file system is damaged, your Seagate external hard drive may become RAW (See: How to Fix – External Hard Disk Suddenly Became Raw ), thus you are unable to visit the files on your external hard and can’t see files on Seagate external hard drive. To fix the problem, you need to fix the file system errors firstly.

Why is my external hard drive corrupted?

Remember to use the “Safely Remove Hardware” option to disconnect external hard drive to avoid data loss caused by file system errors.

Does Seagate show lost files?

Show Lost Files: This feature will only show you the lost files from your Seagate external hard drive. It enables you to find the needed files very quickly.

Roger Mills

I have had a Seagate Central NAS system for several years - and use it for backing up some of the PCs on my network and also for occasional remote access to my media files when away from home - mainly using the Tappin app on mobile devices. I have recently discovered that Seagate stopped supporting remote access, and turned off the Tappin app in early April. I guess that a number of readers of these NGs must be affected by this, and wondered whether anyone has found a solution - other than using cloud storage.

GlowingBlueMist

On 5/6/2018 11:14 AM, Roger Mills wrote: > I have had a Seagate Central NAS system for several years - and use it > for backing up some of the PCs on my network and also for occasional > remote access to my media files when away from home - mainly using the > Tappin app on mobile devices. > > I have recently discovered that Seagate stopped supporting remote > access, and turned off the Tappin app in early April. > > I guess that a number of readers of these NGs must be affected by this, > and wondered whether anyone has found a solution - other than using > cloud storage.

The Natural Philosopher

On 06/05/18 17:14, Roger Mills wrote: >I simply want to be able to access the files stored on > my NAS remotely without needing to leave any computers running when I'm > away from home. Any suggestions?

Chris Green

Roger Mills < watt....@gmail.com > wrote: > I have had a Seagate Central NAS system for several years - and use it > for backing up some of the PCs on my network and also for occasional > remote access to my media files when away from home - mainly using the > Tappin app on mobile devices. > > I have recently discovered that Seagate stopped supporting remote > access, and turned off the Tappin app in early April. > > I guess that a number of readers of these NGs must be affected by this, > and wondered whether anyone has found a solution - other than using > cloud storage.

The Natural Philosopher

On 07/05/18 23:12, Roger Mills wrote: > Seagate provided a facility whereby you could log on at > access.seagate.com and access the files on your NAS. That may well have > employed some sort of dynamic DNS for those needing it - but that isn't > the issue.

Roger Hayter

synonym for anonymous/guest access. This creates no extra security risk

Char Jackson

As you noted, FTP includes the concept of anonymous login. However, SFTP

What states govern Seagate remote assistance?

The laws of the State of California govern this Agreement and any disputes that may result from this Agreement or Seagate's remote assistance without reference to principles of conflict of laws. Any disputes that may result from this Agreement or Seagate's remote assistance will first be subject to good faith negotiation then, failing resolution, mediation in California.

Can support representative view screen?

With your permission, your support representative can view your screen and share control of your mouse and keyboard.

Does Seagate waive claims?

In consideration of Seagate performing the requested services, you hereby waive and release any and all claims you may have or will have against Seagate and its subsidiaries, parents, associates employees, agents, affiliates, officers, and directors relating to or arising out of any damage or loss of any nature whatsoever including , without limitation, loss of data and damage to your computer hardware, software and/or any related systems or software resulting, directly or indirectly, from Seagate remotely connecting to your computer systems and/or recording the sessions as requested by you under this Agreement.

Does Seagate warranty repair?

You expressly acknowledge that you have been advised that Seagate's normal warranty repair procedure is to require return of your Seagate product for repair or replacement and, should Remote Assistance not fix your problems, returning your drive to Seagate will be your only repair recourse. You further expressly acknowledge that there is a possibility that Seagate's efforts to solve your problems by remotely connecting to your computer systems may not fix your problem and/or may result in damage to your computer hardware, software and/or any related systems, including, without limitation, loss of data. Notwithstanding the possibility of such damage, you hereby expressly grant Seagate permission to remotely connect to your computer systems and to record the screen activity during the Remote Assistance session. You consent to the following use and transfer by and between Seagate of the information obtained in providing the services under this Agreement: collection, processing, maintenance and transfer of the information in, to, and outside of the United States, the European Union and other countries and territories other than the country or location where the data was collected from you.

Does Seagate fix my computer?

You further expressly acknowledge that there is a possibility that Seagate's efforts to solve your problems by remotely connecting to your computer systems may not fix your problem and/or may result in damage to your computer hardware, software and/or any related systems, including, without limitation, loss of data.

Does Seagate have remote assistance?

Seagate has agreed to attempt to assist you by allowing a member of the Seagate support team to view your desktop and share control of your mouse and keyboard, subject to your execution of this Remote Assistance Permission and Release Agreement (this "Agreement"). You expressly acknowledge that you have been advised that Seagate's normal warranty ...

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