Restore files (Windows | Mac) from the computer that has Carbonite installed. Solution: If you receive this alert, Carbonite is performing maintenance and Anytime Anywhere Access may temporarily be inaccessible for 24 hours. After the maintenance completes, your access to the backup through Anytime Anywhere Access will return to normal.
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What can I do with my carbonite login?
Use your Carbonite login to get product support, explore the Carbonite knowledge base, sign up for training, and more. Access the Carbonite Portal here. Skip to ContentSkip to Footer
How does the carbonite® safe promotional offer work?
This promotion is available only to new Carbonite customers who directly purchase a Carbonite® Safe plan. The promotional offer cannot be sold, transferred or combined with any other offer or promotion, and is void if altered or reproduced. Not valid towards renewal of an existing subscription or prior purchase. No cash value.
What countries are included in the carbonite region selector?
Region Selector United Kingdom Germany Netherlands France Italy Terms of usePrivacy policySafetyCorporate responsibilitySitemapAgent©2022 Carbonite, Inc. All rights reserved.
How do I access files on Carbonite?
Sign into your account at https://account.carbonite.com.From the desired computer, click View Files.Navigate to the file location within Anywhere Anytime Access. ... Choose a method to download your files: ... Keep the web browser open or minimized to avoid interruption.More items...
Why does Carbonite say no Internet connection?
If your Windows computer is disconnected from the internet for too long, the Carbonite icon will turn red to indicate that it can't connect to our servers; If your Mac computer is disconnected from the internet for too long, the Backup Status will indicate that Carbonite is waiting for an Internet Connection.
Why does Carbonite stop backing up?
Backup Overdue for Carbonite Safe Backup Pro (Mac 2x) If your backup is not progressing normally, restart your computer. If your backup doesn't resume after restarting the computer, you can uninstall and reinstall Carbonite to refresh its connection to our servers.
How can I tell if Carbonite is working?
Open the Carbonite application by double-clicking the Carbonite icon on your desktop or start menu: The Status page will be displayed by default. Your backup status will be displayed on this page (backing up, up-to-date, etc.)
How do I reset my Carbonite backup?
While you cannot delete Carbonite Safe computer backups from your account, you can start the backup from scratch by deselecting all of your files and reselecting only the locations you wish to back up. To start your backup over, open the Carbonite Backup Drive through the File Explorer window.
How do I install Carbonite on my Mac?
Sign into your account at https://account.carbonite.com from the computer you want to back up.Select the Backup tab.From the backup you want to reinstall, click Options > Reinstall Carbonite.In the Reinstall Carbonite Safe window, click Download.More items...
How do I force Carbonite to backup?
Backing Up an Important File Right AwayLocate the file you wish to back up right away on your computer.Right-click the file and select Carbonite; Back up this file as soon as possible.
Can I close my laptop while backing up?
It is safe to shut down your computer before your backupA set of copies of your files on our servers. is complete. The next time you turn your computer on, your backup will resume from where it left off.
Is Carbonite legitimate?
Carbonite is an easy-to-use online backup provider with great security, privacy and customer support. It even offers unlimited storage for a single computer at a reasonable price. Unfortunately, the speeds are terrible, and the lack of features means you don't get a whole lot of control over the backup process.
What do the colored dots mean in Carbonite?
Carbonite places colored status dots on backed up files and folders to indicate their backup status. In Windows, these status dots appear in Windows/File Explorer. You can show or hide these status dots in the Carbonite application. Icon.
How often does Carbonite backup files?
Carbonite backs up new files within the first 10 minutes and any additional updates to the new or existing files will be scheduled for backup within 24 hours. However, you can manually instruct Carbonite to back up new changes immediately.
Why is Carbonite idle?
The Idle status will be displayed when your backup is up to date or when Carbonite is preparing to backup. The Scanning for changed files status means Carbonite is looking for files to back up. Error statuses will be displayed on this tab if Carbonite is unable to connect to our servers.
Why am I connected to WiFi but no internet?
Reason 2 – Single Device Has No Internet Access On the other hand, if only one of your devices can't connect to the internet even though it's connected to the WiFi, the problem is usually caused by one of these issues: It has an incorrectly configured DNS server. It has a corrupted DNS cache.
Why is there no internet connection?
Restart your device. It might sound simple, but sometimes that's all it takes to fix a bad connection. If restarting doesn't work, switch between Wi-Fi and mobile data: Open your Settings app and tap Network & internet or Connections. Depending on your device, these options may be different.
Is Carbonite server down?
Current Carbonite status is up.
Known Issue: Legacy FileVault Prevents Carbonite from Backing up Files
Apple's disk encryption, FileVault, prevents Carbonite from backing up files.
Transferring Your Carbonite Safe Subscription to Start a New Backup (Mac 2x)
You can transfer your Carbonite Safe subscription to another computer to start a new backup.
Transferring Your Carbonite Safe Subscription to Start a New Backup (Mac 1x)
You can transfer your Carbonite Safe subscription to another computer to start a new backup.
Known Issue: "The publisher could not be verified" Alert Appears When Installing Carbonite on Older Operating Systems
When you install Carbonite on an older Windows operating system, you may see security warning: “The publisher could not be verified. Are you sure you want to run this software?”
Managing VSS Shadowstorage Space for Carbonite Safe
Carbonite Safe, like all VSS-based backup applications, requires space for VSS snapshots on any disk which contains data that is part of a backup. This space is known as shadowstorage. Backups will usually fail if there is not enough shadowstorage space for snapshots.
Transferring Your Carbonite Safe Subscription to Start a New Backup
You can transfer your Carbonite Safe subscription to another computer to start a new backup.
Message: "Please retry the version update. There was an error when we tried to update Carbonite Safe Server Backup..."
A banner appears at the top of the CSSB client that says “Please retry the version update. There was an error when we tried to update Carbonite Safe Server Backup. Please try again. (CSSB will restart as part of the update process).” It looks like the banner cannot be closed.
Access your files from any computer
Forgot your presentation at home? Want to share vacation photos when visiting friends? With Anytime, Anywhere Access – free with your Carbonite subscription – you can securely access the files in your backup no matter where you are, from any computer connected to the Internet.
Access your backup from your smartphone
Just download the FREE Carbonite Access app for your iPhone®, Android™ or BlackBerry® smartphone and you'll be able to: