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Full Answer
Treating LEP Patients
Historically, there were two main interpretation modalities used in healthcare settings: on-site interpretation and over-the-phone interpretation. There are pros and cons to each solution. Onsite interpretation is largely considered the industry ideal.
Mitigating Expenses
A new interpretation modality has been gaining traction in the past few years; video remote interpretation (VRI). VRI combines the benefits of on-site and over-the-phone interpretation in the following ways:
Benefits for Patients and Hospitals
VRI has completely changed the way CHS communicates with LEP patients. With patient care a critical part of the decision to deploy VRI technology, the monetary savings were an unprecedented, but not unanticipated bonus. Through a dedication to new and innovative technology, CHS has been able to benefit both its patients and its institution.
