How do I get help with Citrix?
Need Assistance: For NIH Clinical Center users, the Department of Clinical Research Informatics (DCRI) User Support Team will provide assistance to update your workstation if needed so it is able to access the Citrix web site. Please contact the CC Service Center at 301-496-8400 for assistance.
What is the CCC gateway3 user guide?
The CCC Gateway3 User Guide provides guidance on how to access CCC systems via an NHS laptop/device. Request an accessible format. You are about to access a system operated by Cambridgeshire County Council.
How do I update my Citrix workstation for the NIH website?
For NIH Clinical Center users, the Department of Clinical Research Informatics (DCRI) User Support Team will provide assistance to update your workstation if needed so it is able to access the Citrix web site. Please contact the CC Service Center at 301-496-8400 for assistance.
What can I do if my CCC is not working?
reset CCC BlackBerry passwords. confirm whether or not the Remote Access System is available. investigate whether corporate critical services such as email and logging in are available and attempt to restore if not. Other business systems are investigated on a best endeavours basis.
CCC Gateway3 - access for users on an NHS device
The CCC Gateway3 User Guide provides guidance on how to access CCC systems via an NHS laptop/device.
Warning
You are about to access a system operated by Cambridgeshire County Council. You must be an authorised user and act within CCC guidelines to use this system. Use of this computer may be monitored and/or recorded for lawful purposes.
What is the DCRI for Citrix?
For NIH Clinical Center users, the Department of Clinical Research Informatics (DCRI) User Support Team will provide assistance to update your workstation if needed so it is able to access the new Citrix web site. Please contact the CC Service Center at 301-496-8400 for assistance.
Do you need to be on the NIH network to access CRIS?
Note: You must be on the NIH network to access CRIS.
Who makes Netilla?
You may remember Netilla, a product developed by Ultra AEP that was industry acclaimed for its ingenuity & simplicity of use. Northbridge Secure acquired the revolutionary remote access product in 2014 & has since enhanced the platform to bring you truly clientless mobility.
What is NetConnect philosophy?
The NetConnect philosophy is to create a simple & secure enterprise mobility experience , offering a feature rich product for our users, including:
Does Netilla use Java?
You may remember the complications of Netilla with its integration of Java throughout. For NetConnect we’ve removed any and all reliance on Java, creating a streamlined experience for IT managers & users!
Is NetConnect a virtual appliance?
The NetConnect virtual appliance is provided at absolutely no additional cost.
Support during normal business hours
The IT Service Desk operates Monday to Thursday 7:30am to 6pm and from 7:30am to 4.30pm on the last working day of the week (excluding statutory holidays). Calls can be logged via Let’s Go Direct or by phoning 0300 126 7333 option 1.
IT support outside business hours
Calls made to the IT Service Desk outside normal service hours will be redirected to a voice mail service and you will be asked to leave a message. You will also need to give your user name, user ID and contact details.
Essential IT maintenance
Please note: IT regularly carries out essential system maintenance during scheduled Sunday service breaks. This work will lead to periods of system down time although we will ensure this is communicated beforehand and the impact is minimised.
