Remote-access Guide

cisco asa remote access vpn troubleshooting

by Nathanael Murazik DDS Published 2 years ago Updated 1 year ago
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Monitoring and Troubleshooting Cisco Remote Access VPN. Cisco ASA comes with many show commands to check the health and status of the IPSec tunnels. For troubleshooting purposes, there is a rich set of debug commands to isolate the IPSec-related issues. Monitoring Cisco Remote Access IPSec VPNs. If you want to see if the IPSec tunnels are working and passing traffic, you can start by looking at the status of Phase 1 SA.

Full Answer

How to connect to Cisco ASA?

  • You haven't installed the correct version of java
  • You did not allow connections and / or you did not set authentication and authorization using the local database (point 3)
  • You entered invalid credentials

How to setup a remote access VPN?

Use a VPN Router with the built-in VPN server capability

  • Launch a browser window from your PC connected to the routers’ network
  • Enter the router IP address in the search to login into your router
  • Enter the username and password of your router and login into it.
  • Go to the Settings page and select VPN Service or setup page.
  • Enable the VPN service by selecting the checkbox and apply

Can the Cisco ASA be used as a router?

The ASA is NOT a router, though and while you can do things on the ASA that can make it act something like a router it is important to understand the differences between true routing and what the ASA actually does.

How to check VPN tunnel status Cisco ASA?

  • show vpn-sessiondb l2l
  • show vpn-sessiondb ra-ikev1-ipsec
  • show vpn-sessiondb summary
  • show vpn-sessiondb license-summary
  • and try other forms of the connection with "show vpn-sessiondb ?"

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How do I troubleshoot Cisco VPN connection problems?

How do I fix the Cisco VPN issues on Windows 10?Repair the installation. In the Windows Search bar, type Control and open Control Panel. ... Allow VPN to freely communicate through Firewall. ... Use a more reliable VPN. ... Tweak the Registry. ... Perform a clean reinstallation.

How can I check my Cisco ASA VPN status?

Please try to use the following commands.show vpn-sessiondb l2l.show vpn-sessiondb ra-ikev1-ipsec.show vpn-sessiondb summary.show vpn-sessiondb license-summary.and try other forms of the connection with "show vpn-sessiondb ?"

How does Cisco remote access VPN Work?

Remote and mobile users use the Cisco AnyConnect Secure VPN client to establish VPN sessions with the adaptive security appliance. The adaptive security appliance sends web traffic to the Web Security appliance along with information identifying the user by IP address and user name.

How do I access my Cisco ASA remotely?

There are eight basic steps in setting up remote access for users with the Cisco ASA.Configure an Identity Certificate.Upload the SSL VPN Client Image to the ASA.Enable AnyConnect VPN Access.Create a Group Policy.Configure Access List Bypass.Create a Connection Profile and Tunnel Group.Configure NAT Exemption.More items...•

How do I know if IPsec tunnel is up?

To view status information about active IPsec tunnels, use the show ipsec tunnel command. This command prints status output for all IPsec tunnels, and it also supports printing tunnel information individually by providing the tunnel ID.

How do I troubleshoot IKEv2?

Troubleshoot connectivity between Aviatrix gateway and peer VPN router.Verify that both VPN settings use the same IKEv2 version.Verify that all IKEv2/IPsec algorithm parameters (i.e., Authentication/DH Groups/Encryption) match on both VPN configuration.

Does Cisco AnyConnect use SSL or IPsec?

Anyconnect is the replacement for the old Cisco VPN client and supports SSL and IKEv2 IPsec. When it comes to SSL, the ASA offers two SSL VPN modes: Clientless WebVPN.

How do I connect to a Cisco AnyConnect VPN?

ConnectOpen the Cisco AnyConnect app.Select the connection you added, then turn on or enable the VPN.Select a Group drop-down and choose the VPN option that best suits your needs.Enter your Andrew userID and password.Tap Connect.

How does AnyConnect authenticate?

The AnyConnect server on the MX supports client certificate authentication as a factor of authentication. If certificate authentication is enabled, the AnyConnect server will use the uploaded trusted CA certificate to validate authenticating clients before requesting for the users' credentials.

How do I enable local LAN access on Cisco VPN?

Right click the Cisco AnyConnect client. Left click on Open AnyConnect. Select Advanced Windows. From the Preferences tab, ensure the Allow local (LAN) access when using VPN (if configured), is check.

How do I configure AnyConnect on ASA 5505?

Quick guide: AnyConnect Client VPN on Cisco ASA 5505Click on Configuration at the top and then select Remote Access VPN.Click on Certificate Management and then click on Identity Certificates.Click Add and then Add a new identity certificate.Click New and enter a name for your new key pair (ex: VPN)More items...•

How do I connect to Cisco ASA?

Complete the below steps.Configure the management interface. conf t. int e 0/2. ip address 192.168.100.2 255.255.255.0. nameif manage. security-level 80. exit. exit.Configure the username and privilege. username Test password Test@Cisco privilege 15.Configure the Cisco ASA to allow http connections.

Does Cisco AnyConnect work anywhere?

Cisco AnyConnect Secure Mobility Client empowers employees to work from anywhere on company laptops or personal mobile devices. It also provides the visibility and control security teams need to identify who and which devices are accessing their infrastructure.

How does a VPN client work?

A VPN connection establishes a secure connection between you and the internet. Via the VPN, all your data traffic is routed through an encrypted virtual tunnel. This disguises your IP address when you use the internet, making its location invisible to everyone. A VPN connection is also secure against external attacks.

Can work VPN see my traffic?

When you use the corporate VPN provided by your employer, it's a little different. It still creates the encrypted tunnel, and still routes your traffic to a server. People on the same network as you and your ISP are still blind.

How do work VPNs work?

A VPN works by encrypting your communications on whatever device you're using, including phone, laptop, or tablet. It sends your data through a secure tunnel to the VPN service provider's servers. Your data is encrypted and rerouted to whatever site you're trying to reach.

Introduction

This document describes how to understand debugs on the Cisco Adaptive Security Appliance (ASA) when Internet Key Exchange Version 2 (IKEv2) is used with a Cisco AnyConnect Secure Mobility Client. This document also provides information on how to translate certain debug lines in an ASA configuration.

Prerequisites

Cisco recommends that you have knowledge of the packet exchange for IKEv2. For more information, refer to IKEv2 Packet Exchange and Protocol Level Debugging.

Core Issue

The Cisco Technical Assistance Center (TAC) often uses IKE and IPSec debug commands in order to understand where there is a problem with IPSec VPN tunnel establishment, but the commands can be cryptic.

Debug Logs and Descriptions

Note: Logs from the Diagnostics and Reporting Tool (DART) are generally very chatty, so certain DART logs have been omitted in this example due to insignificance.

What is the RAM requirement for ASA?

This problem is related to memory allocation on the ASA. This issue is mostly encountered when the ASA Version is 8.2.1. Originally, this requires a 512MB RAM for its complete functionality. Refer to the Memory requirements section in the release notes.

Why is port 443 not blocked?

Note: Make sure that port 443 is not blocked so the AnyConnect client can connect to the ASA. When a user cannot connect the AnyConnect VPN Client to the ASA, the issue might be caused by an incompatibility between the AnyConnect client version and the ASA software image version.

Is AnyConnect Essentials a VPN?

This is the normal behavior of the ASA. AnyConnect Essentials is a separately licensed SSL VPN client. It is entirely configured on the ASA and provides the full AnyConnect capability, with these exceptions:

What is Cisco ASA?

Cisco ASA comes with many show commands to check the health and status of the IPSec tunnels. For troubleshooting purposes, there is a rich set of debug commands to isolate the IPSec-related issues.

What happens if NAT-T is not negotiated?

If NAT-T is not negotiated or a NAT/PAT device is not detected, they display the Remote end is NOT behind a NAT device. This end is NOT behind a NAT device message, as shown in Example 16-55. Example 16-55. debug Output to Show NAT-T Discovery Process.

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Introduction

  • This document describes how to understand debugs on the Cisco Adaptive Security Appliance (ASA) when Internet Key Exchange Version 2 (IKEv2) is used with a Cisco AnyConnect Secure Mobility Client. This document also provides information on how to translate certain debug lines in an ASA configuration. This document does not describe how to pass traffic after a VPN tunne…
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Prerequisites

  • Requirements
    Cisco recommends that you have knowledge of the packet exchange for IKEv2. For more information, refer to IKEv2 Packet Exchange and Protocol Level Debugging.
  • Components Used
    The information in this document is based on these software and hardware versions: 1. Internet Key Exchange Version 2 (IKEv2) 2. Cisco Adaptive Security Appliance (ASA) Version 8.4 or later The information in this document was created from the devices in a specific lab environment. Al…
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CORE Issue

  • The Cisco Technical Assistance Center (TAC) often uses IKE and IPSec debug commands in order to understand where there is a problem with IPSec VPN tunnel establishment, but the commands can be cryptic.
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Scenario

  • ASA Configuration
    This ASA configuration is strictly basic, with no use of external servers.
  • XML File
    Note: The UserGroup name in the XML client profile must be the same as the name of the tunnel-group on the ASA. Otherwise, the error message 'Invalid Host Entry. Please re-enter' is seen on the AnyConnect client.
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Debug Logs and Descriptions

  • Note: Logs from the Diagnostics and Reporting Tool (DART) are generally very chatty, so certain DART logs have been omitted in this example due to insignificance.
See more on cisco.com

Tunnel Verification

  • AnyConnect
    Sample output from the show vpn-sessiondb detail anyconnectcommand is:
  • ISAKMP
    Sample output from the show crypto ikev2 sacommand is: Sample output from the show crypto ikev2 sa detailcommand is:
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Related Information

Introduction

Prerequisites

Troubleshooting Process

Anyconnect: Corrupt Driver Database Issue

Error Messages

  • Error: Unable to Update the Session Management Database
    While the SSL VPN is connected through a web browser, the Unable to Update the Session Management Database.error message appears, and the ASA logs show %ASA-3-211001: Memory allocation Error. The adaptive security appliance failed to allocate RAM system memory.
  • Solution 1
    This issue is due to Cisco bug ID CSCsm51093. In order to resolve this issue, reload the ASA or upgrade the ASA software to the interim release mentioned in the bug. Refer to Cisco bug ID CSCsm51093 for more information.
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Related Information

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