cisco jabber mobile and remote access

Cisco Unified Communications

mobile and remote access is a core part of the Cisco Collaboration Edge Architecture. It allows endpoints such as Cisco Jabber to have their registration, call control, provisioning, messaging and presence services provided by Cisco Unified Communications Manager (Unified CM) when the endpoint is not within the enterprise network. The Expressway provides secure firewall traversal and line-side support for Unified CM registrations.

Full Answer

What is the Cisco mobile and remote access feature?

The Cisco Mobile and Remote Access (MRA) feature is a “client edge” solution that allows external software and hardware clients to register to enterprise Cisco Unified Communication (UC) solutions without requiring a VPN. Like most things, there are a lot of moving parts working together to create a relatively seamless user experience.

What port does the Jabber client use for im&p presence services?

This configuration information is used to complete the service registration phases. If the Jabber client is provisioned for IM&P presence services, the client will attempt to establish a connection on TCP port 5222.

What DNS records does the Jabber client query for?

Specifically, the Jabber client will query for specific DNS service records (SRV record) based on the assigned service domain. The service domain is derived from the Jabber ID (JID) assigned to the end user. For example, if my JID is bill@company.com then the service domain is company.com.

What is MRA (Cisco mobile and remote access)?

Enjoy. The Cisco Mobile and Remote Access (MRA) feature is a “client edge” solution that allows external software and hardware clients to register to enterprise Cisco Unified Communication (UC) solutions without requiring a VPN. Like most things, there are a lot of moving parts working together to create a relatively seamless user experience.

What is Cisco Mobile Remote Access?

The Cisco Mobile and Remote Access (MRA) feature is a “client edge” solution that allows external software and hardware clients to register to enterprise Cisco Unified Communication (UC) solutions without requiring a VPN.

How do I use Cisco Jabber remotely?

0:201:27How to get phone calls while working remotely - YouTubeYouTubeStart of suggested clipEnd of suggested clipTo access Cisco jabber on your device launch the application approve access and permissions as youMoreTo access Cisco jabber on your device launch the application approve access and permissions as you prefer read. And accept the cisco jabber Terms login using your blazer ID at UAB edu.

What is the purpose of mobile and remote access MRA in the Cisco UCM architecture?

The Mobile and Remote Access solution (MRA) supports a hybrid on-premises and cloud-based service model. This provides a consistent experience inside and outside the enterprise. MRA provides a secure connection for Jabber application traffic without having to connect to the corporate network over a VPN.

What is an MRA phone?

It is a device and operating system agnostic solution for Cisco Jabber clients on Windows, Mac, iOS and Android platforms. MRA allows Jabber clients that are outside the enterprise to do the following: Use Instant Messaging and Presence services. Make voice and video calls.

Is Cisco Jabber a VPN?

The VPN profile is automatically downloaded to the Cisco AnyConnect Secure Mobility Client after the client establishes the VPN connection for the first time. You can use this method for all devices and OS types, and you can manage the VPN profile centrally on the ASA.

Does Cisco Jabber require VPN?

When users open Cisco Jabber from outside the corporate Wi-Fi network, Cisco Jabber needs a VPN connection to access the Cisco UC application servers.

How do you set up an MRA?

0) - MRA Configuration [Cisco Expressway Series] - Cisco....ProcedureOn the Expressway-C, go to Configuration > Unified Communications > Configuration.Set Unified Communications mode to Mobile and Remote Access.Click Save.Repeat this procedure on Expressway-E.Mobile and Remote Access Through Cisco Expressway Deployment ...https://www.cisco.com › exwy_m_basic-configurationhttps://www.cisco.com › exwy_m_basic-configurationSearch for: How do you set up an MRA?

What is Cisco expressway used for?

Cisco Expressway is a powerful gateway solution specifically designed for comprehensive collaboration services provided through Cisco Unified Communications Manager, Cisco Business Edition, or Cisco Hosted Collaboration Solution (HCS).Cisco Expressway Series - Video Conferencing - DEKOMhttps://www.dekom.com › video-conferencing › producthttps://www.dekom.com › video-conferencing › productSearch for: What is Cisco expressway used for?

Can a Cisco phone be used at home?

Using Your Desk Phone at Home Companies that have Cisco Expressway will be able to bring Cisco 7800 and 8800 series phones home. They can register phones securely back to the corporate phone system. To power the phone, you will need a power supply or power injector. The phone can also directly connect to a home router.

How do I forward my Cisco phone to my cell phone remotely?

Using your office phone:Press the “Forward All” softkey.Then enter the call forward target phone number exactly as you would dial it from your phone.To verify that your calls are forwarded, look for the “Forward All” icon in the line label, and the forwarding information in the header.

How do I connect my Cisco phone at home?

0:232:26How do I plug in my Cisco phone? - YouTubeYouTubeStart of suggested clipEnd of suggested clipBy connecting a different ethernet cable to the PC port which is also indicated with an icon. TonicsMoreBy connecting a different ethernet cable to the PC port which is also indicated with an icon. Tonics your phone will not work without power. Phone turns on when you plug in your internet.

How do I answer my phone remotely?

You can access the answering machine remotely by dialing your phone number on any touch tone phone to call it and as soon as you hear your greeting message play, press your 3 digit remote code and follow the voice prompt, as soon as you are done listening to your messages you can hang up.

What happens after you download Cisco AnyConnect Secure Mobility Client?

After you download the Cisco AnyConnect Secure Mobility Client to their device, the ASA must provision a configuration profile to the application.

What is an Apple configuration profile?

Apple configuration profiles are XML files that contain information such as device security policies, VPN configuration information, and Wi-Fi, mail, and calendar settings.

What software to use to open AnyConnect?

Use the ASDM profile editor, iPCU, or MDM software to open the AnyConnect client profile.

Why configure ASA session parameters?

You can configure ASA session parameters to improve performance for secure connections. For the best user experience, you should configure the following ASA session parameters:

Why is VPN not launched before Expressway Mobile?

Even if VPN is set to automatic connection, VPN is not launched before Expressway Mobile and Remote Access because that has the higher connection priority.

What certificate is used for remote access?

Before you configure remote access, download the Cisco VCS Expressway and Cisco Expressway-E Server certificate. The Server certificate is used for both HTTP and XMPP.

Does VPN restrict access to certain types of traffic?

Verify with your IT department that your VPN does not restrict access to certain types of traffic (for example, if the administrator set the system to allow only email and calendar traffic). Verify that you set up the client to connect directly to the corporate network.

What port is Jabber on?

If the Jabber client is provisioned as a voice/video soft phone, the client will attempt to establish a connection on TCP port 5061. Registration requests are sent to the Edge appliance, which is then proxied through the Core appliance to the UCM cluster node (s). Successful registration is required for voice/video call functionality.

What to do if Jabber is not able to complete service provisioning?

You should check to see if your browser prompts you with certificate errors or warnings. If there are cert errors then your Jabber client may not be able to complete the service provisioning phase. You should check the certificate on the Edge appliance and verify it is signed by a CA that is in the local client trust store.

What is the next step Jabber would take?

The next step that a Jabber client would take is to to identify device configurations. As with standard telephony devices, the Cisco TFTP service has configuration files that Jabber can download to retrieve device specifications.

What is MRA in Cisco?

The Cisco Mobile and Remote Access (MRA) feature is a “client edge” solution that allows external software and hardware clients to register to enterprise Cisco Unified Communication (UC) solutions without requiring a VPN. Like most things, there are a lot of moving parts working together to create a relatively seamless user experience. And, like most things, the first time you deploy MRA there are a few “gotchas” that can eat up a significant amount of troubleshooting time.

What is service domain in Jabber?

The service domain is usually specified by the user the first time they attempt to log into Jabber, though the service domain can also be administratively assigned in the jabber-config.xml file. Once the service domain is known, the Jabber client will go through the sub-process of Service Discovery.

Does Edge use API calls?

This troubleshooting step is a little more involved. The web-based API on the Edge appliance uses API calls comprised of Base64 values. Therefore, you need a way to generate Base64 values (such as openssl). The API calls also are built using specific application hostnames in your environment. So, you will need to have that information handy.

Can OpenSSL convert to base64?

Let’s start with the base64 conversion process. On a Mac OSX system, you can use openssl to generate the base64 string. For example:

How to sign on to Cisco?

Open a web browser and navigate to https://internet.cisco.com. Sign On with your Cisco corporate ID and password.

Is Cisco blocking MRA ports?

Cisco Employees – Cisco IT is blocking various media ports on the corporate firewall. Please make sure you are utilizing a public connection when registering devices over MRA whether wireless or wired.

Can Jabber be used on any other endpoint?

Your Cisco Jabber for Windows client should now appear connected via MRA. It should be reachable from any other endpoint and should also be able to perform video calls to any LAN, MRA, or B2B endpoint.

Certificates handling

The first step in setting up any of our MRA devices is to find the Public IP address and DNS A record for the VCS-Expressway server. This data is available under your demo Session Details Make a note of these values as you will need them for the rest of your demonstration.

How to setup your Cisco Jabber for Windows MRA device

There are several possible devices to use as an MRA communications device. The first is Cisco Jabber for Windows. We will be using a physical laptop to setup and configure this device to connect via the Cisco Collaboration Edge solution.

How to setup your Cisco Jabber for iPad and iPhone MRA device

Download Jabber for iPhone/iPad from App Store. The tested release was version 10.5.1.

How to setup your Cisco TelePresence EX MRA device

Connect your unit to any Internet point of access, such as a home, hotel, or customer’s LAN that is NOT connected to your Cisco dCloud demonstration.