What is Cisco Mobile Remote Access?
The Cisco Mobile and Remote Access (MRA) feature is a “client edge” solution that allows external software and hardware clients to register to enterprise Cisco Unified Communication (UC) solutions without requiring a VPN.
What is the purpose of mobile and remote access MRA in the Cisco CUCM architecture?
The Mobile and Remote Access solution (MRA) supports a hybrid on-premises and cloud-based service model. This provides a consistent experience inside and outside the enterprise. MRA provides a secure connection for Jabber application traffic without having to connect to the corporate network over a VPN.
How do you set up an MRA?
0) - MRA Configuration [Cisco Expressway Series] - Cisco....ProcedureOn the Expressway-C, go to Configuration > Unified Communications > Configuration.Set Unified Communications mode to Mobile and Remote Access.Click Save.Repeat this procedure on Expressway-E.
What is Jabber MRA?
It is a device and operating system agnostic solution for Cisco Jabber clients on Windows, Mac, iOS and Android platforms. MRA allows Jabber clients that are outside the enterprise to do the following: Use Instant Messaging and Presence services. Make voice and video calls. Search the corporate directory.
What are MRA phones?
Basically, MRA (Cisco Unified Communications Mobile and Remote Access) allows endpoints such as Cisco Jabber to have their registration, call control, provisioning, messaging and presence services provided by CUCM when the endpoint is outside the enterprise network.
What is Cisco expressway used for?
Cisco Expressway is a powerful gateway solution specifically designed for comprehensive collaboration services provided through Cisco Unified Communications Manager, Cisco Business Edition, or Cisco Hosted Collaboration Solution (HCS).
How do I register a jabber in Cucm?
Steps to configure Jabber on CUCM. Step 1 Login in to Cisco Unified Communications Manager Administration. Step 2 Goto Device-> Phone and Add a new phone device with Cisco Dual Mode for Android as the Phone Type. Step 3 Enter settings for Device-Specific Information.
How do I log into Cisco Jabber?
How do I sign into Cisco Jabber for the first time?You should now run/open the application. ... You will be prompted to enter your email address and select “Continue”.You will be prompted to enter your “Username/NetID” and “Password” and select “Sign In”.Select “Sign in”.
How do I create a Jabber account?
About This ArticleSearch for a website that registers Jabber or XMPP addresses.Enter a username.Select a domain (if available).Enter a password and confirm it.Follow the instructions to confirm you are a person.Click Register.Download and install a Jabber/XMPP client.Open the Jabber/XMPP client.More items...•
What is the difference between CUCM publisher and subscriber?
The publisher verifies the subscriber's authenticity and adds the subscriber's IP address to its dynamic firewall (iptables). The subscriber is allowed to access the publisher database. The database content is replicated from the publisher to the subscriber.
What are network services and feature services What is the difference between them?
To avoid throwing errors only the needed feature services are activated (i.e. allowed to start). Network services are non-optional services for that product: they are required in all deployment scenarios. You have no ability to prevent them from starting but are able to stop/start/restart them.
What is Cisco Unity Connection?
Cisco Unity Connection is a robust unified messaging and voicemail solution that provides users with flexible message access options and IT with management simplicity.
What does CUCM stand for?
CUCMAcronymDefinitionCUCMCisco Unified Communications ManagerCUCMCisco Unified CallManagerCUCMCisco Unified Call ManagerCUCMCredit Union Central of Manitoba (Canada)1 more row
Introduction
This page provides configuration information for Cisco Unified Contact Center Enterprise (Unified CCE) and Mobile and Remote Access (MRA).
Design
For information on design considerations and guidelines for deploying Unified CCE, see: Cisco Unified Contact Center Enterprise Design Guide s.
Topologies
This section provides information about the Unified CCE deployment. During Cisco Collaboration Systems Release 11.5 (1) testing, various system components were installed, integrated, and tested in several sites.
Configuration
This section provides the high-level tasks and related information for configuring MRA in a Unified CCE environment.
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, using the Cisco Bug Search Tool (BST), submitting a service request, and gathering additional information, see What’s New in Cisco Product Documentation.
Certificates handling
The first step in setting up any of our MRA devices is to find the Public IP address and DNS A record for the VCS-Expressway server. This data is available under your demo Session Details Make a note of these values as you will need them for the rest of your demonstration.
How to setup your Cisco Jabber for Windows MRA device
There are several possible devices to use as an MRA communications device. The first is Cisco Jabber for Windows. We will be using a physical laptop to setup and configure this device to connect via the Cisco Collaboration Edge solution.
How to setup your Cisco Jabber for iPad and iPhone MRA device
Download Jabber for iPhone/iPad from App Store. The tested release was version 10.5.1.
How to setup your Cisco TelePresence EX MRA device
Connect your unit to any Internet point of access, such as a home, hotel, or customer’s LAN that is NOT connected to your Cisco dCloud demonstration.
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Introduction
Design
- For information on design considerations and guidelines for deploying Unified CCE, see: Cisco Unified Contact Center Enterprise Design Guides. For information on specific deployments and sites where Unified CCE and MRA system testing was performed, see Cisco Unified Contact Center Enterprise Test Bed for Collaboration Systems Release 11.5(1).
Topologies
- This section provides information about the Unified CCE deployment. During Cisco Collaboration Systems Release 11.5(1) testing, various system components were installed, integrated, and tested in several sites. Figure 1: Collaboration Systems Release 11.5(1): Unified Contact Center Enterprise Test Architecture Figure 2: Network Diagram for MRA
Configuration
- This section provides the high-level tasks and related information for configuring MRA in a Unified CCE environment. The following table provides this information: ■ Configuration Tasks: List of high-level configuration tasks ■ System Test Specifics: System test variations from procedures and settings documented in the product documentation. ■ More Information: Links to product d…
Related Documentation
- ■ For installation and configuration information on Unified CCE and other related products, see the product support guides in System Release Notes for Contact Center: Cisco Collaboration Systems Release 11.5(1). ■ For information on the IOS commands used to configure infrastructure components, see Unified CCE Test Bed Configuration Command Files for CSR 11.…
Obtaining Documentation and Submitting A Service Request
- For information on obtaining documentation, using the Cisco Bug Search Tool (BST), submitting a service request, and gathering additional information, see What’s New in Cisco Product Documentation. To receive new and revised Cisco technical content directly to your desktop, you can subscribe to the What’s New in Cisco Product Documentation RSS feed. The RSS feeds are …