Remote-access Guide

cisco mobile and remote access deployment guide

by Chadrick Conn Published 2 years ago Updated 2 years ago
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What is Cisco Mobile Remote Access?

The Cisco Mobile and Remote Access (MRA) feature is a “client edge” solution that allows external software and hardware clients to register to enterprise Cisco Unified Communication (UC) solutions without requiring a VPN.

What is Jabber mra?

It is a device and operating system agnostic solution for Cisco Jabber clients on Windows, Mac, iOS and Android platforms. MRA allows Jabber clients that are outside the enterprise to do the following: Use Instant Messaging and Presence services. Make voice and video calls. Search the corporate directory.

What is the purpose of mobile and remote access MRA in the Cisco CUCM architecture?

The Mobile and Remote Access solution (MRA) supports a hybrid on-premises and cloud-based service model. This provides a consistent experience inside and outside the enterprise. MRA provides a secure connection for Jabber application traffic without having to connect to the corporate network over a VPN.

What is Cisco Expressway C and E?

Cisco Expressway is designed specifically for comprehensive collaboration services. It features established firewall-traversal technology and helps redefine traditional enterprise collaboration boundaries, supporting our vision of any-to-any collaboration.

How do you set up an MRA?

0) - MRA Configuration [Cisco Expressway Series] - Cisco....ProcedureOn the Expressway-C, go to Configuration > Unified Communications > Configuration.Set Unified Communications mode to Mobile and Remote Access.Click Save.Repeat this procedure on Expressway-E.

What are MRA phones?

Basically, MRA (Cisco Unified Communications Mobile and Remote Access) allows endpoints such as Cisco Jabber to have their registration, call control, provisioning, messaging and presence services provided by CUCM when the endpoint is outside the enterprise network.

What is Cisco expressway used for?

Cisco Expressway is a powerful gateway solution specifically designed for comprehensive collaboration services provided through Cisco Unified Communications Manager, Cisco Business Edition, or Cisco Hosted Collaboration Solution (HCS).

What is the difference between Expressway C and E?

The Expressway-C is configured with DNS servers which are located on the internal network. The Expressway-E is configured with DNS servers which are publicly routable.

What is Expressway in VOIP?

Cisco Expressway offers users outside your firewall simple, highly secure access to all collaboration workloads, including video, voice, content, IM, and presence. Collaborate with people who are on third-party systems and endpoints or in other companies.

How do I log into Cisco Expressway?

Open a browser window and in the address line type one of the following: • IP address of the Cisco Expressway (for example, https://10.0.0.1). Enter the address as HTTPS. FQDN of the Cisco Expressway (for example, https://mydomain.example.com).

How does Jabber register?

Now Jabber starts the registration procedure with Cisco Call Manager through expressway-e by establishing the TLS connection with SIP signalling. in the end of this, Jabber sends a SIP REGISTER message to Cisco Expressway-E, which responds with a “407 proxy authentication required” message.

How does Jabber connect to the CUCM?

Steps to configure Jabber on CUCM. Step 1 Login in to Cisco Unified Communications Manager Administration. Step 2 Goto Device-> Phone and Add a new phone device with Cisco Dual Mode for Android as the Phone Type. Step 3 Enter settings for Device-Specific Information.

What is Cisco expressway used for?

Cisco Expressway is a powerful gateway solution specifically designed for comprehensive collaboration services provided through Cisco Unified Communications Manager, Cisco Business Edition, or Cisco Hosted Collaboration Solution (HCS).

How do I log into Jabber?

How to Sign In to JabberOpen the Cisco Jabber icon that is located on your desktop. (If it is not on your desktop, contact your Local IT).Enter your username and “@oii.oceaneering.com” and your NETWORK password in the password field. ... Select the box “Sign me in when Cisco Jabber starts”, if desired.Select Sign In.

What is a mobile and remote access solution?

The mobile and remote access solution supports a hybrid on-premises and cloud-based service model, providing a consistent experience inside and outside the enterprise. It provides a secure connection for Jabber application traffic without having to connect to the corporate network over a VPN. It is a device and operating system agnostic solution for Cisco Jabber clients on Windows, Mac, iOS and Android platforms.

What is Cisco Unified Communications?

Cisco Unified Communications mobile and remote access is a core part of the Cisco Collaboration Edge Architecture. It allows endpoints such as Cisco Jabber to have their registration, call control, provisioning, messaging and presence services provided by Cisco Unified Communications Manager (Unified CM) when the endpoint is not within the enterprise network. The Expressway provides secure firewall traversal and line-side support for Unified CM registrations.

How does Jabber verify the identity of Expressway E?

Jabber clients must verify the identity of the Expressway-E they are connecting to by validating its server certificate. To do this, they must have the certificate authority that was used to sign the Expressway-E's server certificate in their list of trusted CAs.

What is Expressway C?

Expressway-C automatically generates non-configurable neighbor zones between itself and each discovered Unified CM node. A TCP zone is always created, and a TLS zone is created also if the Unified CM node is configured with a Cluster Security Mode (System > Enterprise Parameters > Security Parameters) of 1 (Mixed) (so that it can support devices provisioned with secure profiles). The TLS zone is configured with its TLS verify mode set to On if the Unified CM discovery had TLS verify mode enabled. This means that the Expressway-C will verify the CallManager certificate for subsequent SIP communications. Each zone is created with a name in the format 'CEtcp-<node name>' or 'CEtls-<node name>'.

What version of Mac is Cisco Jabber?

n Cisco Jabber for Mac 9.6 or later

Why does a high volume of calls trigger denial of service thresholds on unified CM?

This is because all the calls arriving at Unified CM are from the same Expressway-C (cluster).

Does Expressway-C support VPN?

VPN links, between the Expressway-C and the Unified CM services / clusters, are not supported. "Mixed" traversal connections are not supported. That is, we do not support traversal zones, or Unified Communications traversal zones, between Cisco VCS and Cisco Expressway even though it is possible to configure these zones. Explicitly, we do not support VCS Control traversal to Expressway-E, nor do we support Expressway- C traversal to VCS Expressway.

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