Cisco Mobile and Remote Access Troubleshooting Basic Connectivity
- Background. Proper troubleshooting technique requires that you have a thorough understanding of how things should work...
- Overview of Process.
- Service Discovery. Upon initialization, the Jabber client enters into a “Service Discovery” mode. At this stage, the...
- Service Provisioning. Once the client estab...
Full Answer
What to do if Jabber is not able to complete service provisioning?
What is MRA in Cisco?
Can you use telnet to test SIP?
What is Cisco Mobile Remote Access?
The Cisco Mobile and Remote Access (MRA) feature is a “client edge” solution that allows external software and hardware clients to register to enterprise Cisco Unified Communication (UC) solutions without requiring a VPN.
What is the purpose of mobile and remote access MRA in the Cisco UCM architecture?
The Mobile and Remote Access solution (MRA) supports a hybrid on-premises and cloud-based service model. This provides a consistent experience inside and outside the enterprise. MRA provides a secure connection for Jabber application traffic without having to connect to the corporate network over a VPN.
How do I connect to Cisco Expressway?
Open a browser window and in the address line type one of the following: • IP address of the Cisco Expressway (for example, https://10.0.0.1). Enter the address as HTTPS. FQDN of the Cisco Expressway (for example, https://mydomain.example.com).
How does Cisco expressway work?
The Expressway acts as a Unified Communications gateway to provide secure firewall traversal and line-side support for Unified CM registrations. IM and Presence services on Unified CM: instant messaging and presence services for this SIP domain are provided by the Unified CM IM and Presence service.
How do you set up an MRA?
0) - MRA Configuration [Cisco Expressway Series] - Cisco....ProcedureOn the Expressway-C, go to Configuration > Unified Communications > Configuration.Set Unified Communications mode to Mobile and Remote Access.Click Save.Repeat this procedure on Expressway-E.
What are MRA phones?
Basically, MRA (Cisco Unified Communications Mobile and Remote Access) allows endpoints such as Cisco Jabber to have their registration, call control, provisioning, messaging and presence services provided by CUCM when the endpoint is outside the enterprise network.
What is the difference between Cisco Expressway-C and E?
Differences between VCS C and VCS E Tandberg's legacy devices typically used VCS Control, or VCS C, within the organization and VCS Expressway, or VCS E, was used between firewalls. To put it more simply, VCS C was used internally within the organization while VCS E was utilized externally.
What is Expressway-C and expressway E?
In the example deployment two DNS servers are configured for each Expressway, which provides a level of DNS server redundancy. The Expressway-C is configured with DNS servers which are located on the internal network. The Expressway-E is configured with DNS servers which are publicly routable.
What is Cisco Expressway E?
Cisco Expressway is designed specifically for comprehensive collaboration services. It features established firewall-traversal technology and helps redefine traditional enterprise collaboration boundaries, supporting our vision of any-to-any collaboration.
What is IM and presence server?
Cisco Unified Communications Manager IM & Presence is highly in demand server which provides true Unified Communication functionalities and rich features like Instant Messaging, Presence Status of the users, File Sharing, Screen Sharing, Remote Controlling etc.
What does Expressway mean?
Definition of expressway : a high-speed divided highway for through traffic with access partially or fully controlled.
What is the difference between a highway and an expressway?
An expressway is a limited-access highway for a high-speed and high volume of traffic without any signal, intersection, or property access. Whereas, the highway is a main public roadway for a higher volume of traffic with traffic signals, intersections, and property access.
What is IM and presence server?
Cisco Unified Communications Manager IM & Presence is highly in demand server which provides true Unified Communication functionalities and rich features like Instant Messaging, Presence Status of the users, File Sharing, Screen Sharing, Remote Controlling etc.
What is VCS Expressway?
The VCS Expressway is a SIP Registrar & Proxy and H. 323 Gatekeeper for devices which are located outside the internal network (for example, home users and mobile worker registering across the internet and 3rd party businesses making calls to, or receiving calls from this network).
How do I upgrade my Cisco Expressway?
2:144:49How to Upgrade an Expressway Cluster - YouTubeYouTubeStart of suggested clipEnd of suggested clipAnd restore type an encryption password. And create system backup. File. Now go to maintenanceMoreAnd restore type an encryption password. And create system backup. File. Now go to maintenance maintenance mode. And turn maintenance mode on if there are any active calls or registrations.
What is Cisco Unity?
Cisco Unity Connection is a robust unified messaging and voicemail solution that provides users with flexible message access options and IT with management simplicity.
Why is my Cisco Expressway calling failure?
Call failures can occur if the traversal zones on Cisco Expressway are configured with an Authentication policy of Check credentials. Ensure that the Authentication policy on the traversal zones used for Mobile and Remote Access is set to Do not check credentials .
What causes provisioning failures on Cisco Expressway C?
Provisioning failures can occur when the IM and Presence Service realm has changed and the realm data on the Cisco Expressway-C has not been updated.
What does it mean when a Cisco Expressway certificate is not signed?
This is a symptom of an incorrectly configured server certificate on the Cisco Expressway-E. The certificate could be self-signed, or it may not have the external DNS domain of your organization listed as a subject alternative name (SAN).
What is the symptom of Cisco Expressway X8.7.2?
The symptom is that all MRA endpoints fail to register or make calls after you upgrade to Cisco Expressway X8.7.2 or later.
Why is Jabber not signing in?
Jabber can fail to sign in due to the SSH tunnels failing to be established. The traversal zone between the Cisco Expressway-C and Cisco Expressway-E will work normally in all other respects. Cisco Expressway will report ' Application failed - An unexpected software error was detected in portforwarding.pyc '.
Why is Jabber not registering for phone services?
There is a case handling mismatch between the Cisco Expressway and the User Data Service (UDS) that prevents Jabber from registering for phone services if the supplied user ID does not match the case of the stored ID. Jabber still signs in but cannot use phone services.
What does 502 mean on Cisco Expressway?
A 502 message on the Cisco Expressway-E indicates that the next hop failed (typically to the Cisco Expressway-C ). Try the following steps:
What is MRA in Cisco?
The Cisco Mobile and Remote Access (MRA) feature is a "client edge" solution that allows external software and hardware clients to register to enterprise Cisco Unified Communication (UC) solutions without requiring a VPN. Like most things, there are a lot of moving parts working together to create a relatively seamless user experience. And, like most things, the first time you deploy MRA there are a few "gotchas" that can eat up a significant amount of troubleshooting time.
What is a service domain in Jabber?
The service domain is derived from the Jabber ID (JID) assigned to the end user. For example, if my JID is bill@company.com then the service domain is company.com. The service domain is usually specified by the user the first time they attempt to log into Jabber. Though, the service domain can also be administratively assigned in the jabber-config.xml file.
Can you use telnet to test SIP?
We are now done with the funky base64 strings (yay!). To test basic XMPP and SIP connectivity we are going to dumb things down a bit. We can use telnet from a command prompt to verify connectivity to the appropriate ports.
What is off-premises access?
Off-premises access: a consistent experience outside the network for Jabber and EX/MX/SX Series clients
Can a third party SIP device register to Expressway C?
Third-party SIP or H.323 devices can register to the Expressway-C and, if necessary, interoperate with Unified CM -registered devices over a SIP trunk.
Monday, February 8, 2016
The Cisco Mobile and Remote Access (MRA) feature is a "client edge" solution that allows external software and hardware clients to register to enterprise Cisco Unified Communication (UC) solutions without requiring a VPN. Like most things, there are a lot of moving parts working together to create a relatively seamless user experience.
Thursday, October 29, 2015
A couple of weeks ago I noticed that I was receiving the Apple untrusted developer error message (left) whenever I attempted to use the Meet Now functionality directly from Jabber.
Wednesday, October 14, 2015
"Could you re-post the ciscomonkey.net article covering installation of RTMT on OS X?" is a request I receive at least once a month. Well, the short answer to the question is: no, I can't repost the original content. I wasn't the original author and I am not willing to post someone else's content without their explicit consent.
Thursday, April 2, 2015
I have multiple lines associated to the same phone and i'm trying to write a query to get only Line [1] "main line" ,any help please ??
What to do if Jabber is not able to complete service provisioning?
You should check to see if your browser prompts you with certificate errors or warnings. If there are cert errors then your Jabber client may not be able to complete the service provisioning phase. You should check the certificate on the Edge appliance and verify it is signed by a CA that is in the local client trust store.
What is MRA in Cisco?
The Cisco Mobile and Remote Access (MRA) feature is a “client edge” solution that allows external software and hardware clients to register to enterprise Cisco Unified Communication (UC) solutions without requiring a VPN. Like most things, there are a lot of moving parts working together to create a relatively seamless user experience. And, like most things, the first time you deploy MRA there are a few “gotchas” that can eat up a significant amount of troubleshooting time.
Can you use telnet to test SIP?
We are now done with the funky base64 strings (yay!). To test basic XMPP and SIP connectivity we are going to dumb things down a bit. We can use telnet from a command prompt to verify connectivity to the appropriate ports.
