Remote-access Guide

cisco remote access agent

by Felton Boehm Published 2 years ago Updated 1 year ago
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How does the remote access agent log the remote computer in?

The Remote Access Agent logs the remote computer in to the Remote Access network. The Webex Remote Access - Available icon appears on the remote computer’s taskbar. The computer, represented by the computer icon on the Manage Groups page, appears in the Root group. The computer is now available for remote access.

What is a remote agent solution?

Cisco's virtual contact center and remote agent solutions allow agents and supervisors to work remotely. Cisco has remote agent solutions to fit your business needs, whether it's to help you meet customer demands or to allow agents to work remotely.

What is Cisco AnyConnect secure mobility?

Secure VPN access for remote workers Cisco AnyConnect Secure Mobility Client empowers remote workers with frictionless, highly secure access to the enterprise network from any device, at any time, in any location while protecting the organization.

How do I download the Cisco AnyConnect application for iOS devices?

For support, resources, or to download software, please visit the Cisco AnyConnect Secure Mobility Client resource center. For the latest AnyConnect application support for Apple iOS or Android, refer to Apple app support or Google Play support. To download the AnyConnect application for Apple iOS or Android mobile devices, click below.

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What is remote access agent?

The Remote Access Agent logs the remote computer in to the Remote Access network. The Webex Remote Access - Available icon appears on the remote computer's taskbar. The computer, represented by the computer icon on the Manage Groups page, appears in the Root group. The computer is now available for remote access.

How do I remotely access a Cisco WebEx?

Before you beginSelect Share > Remote Computer . ... Under Remote Computers , select your computer.Under Applications , select your application. ... Select Connect and complete the authentication method, either access code or phone code, you chose when you set up the computer for Access Anywhere.

What is WebEx remote access?

Webex App | Provide or request remote desktop control. When you're sharing your screen during a call or in a space, you can give someone else mouse and keyboard access to your screen. You can also request access to someone else's screen when they're sharing.

Does WebEx allow remote control?

Enable or Disable Remote Desktop Control for a User From the customer view in https://admin.webex.com, go to Users. Select the user that you'd like to modify and click Calling. Under Client Settings, click In-call experience.

How do you remote control a team?

To take control while another person is sharing, select Request control. The person sharing can then approve or deny your request. While you have control, you can make selections, edits, and other modifications to the shared screen. When you're done, select Release control to stop sharing control.

Can Webex monitor your screen?

The attention indicator shows if an attendee has: Minimized the training session window....Turn On or Off Attention Tracking in a Training Session.1Select Session > Options.2On the Communications tab, select Attention tracking. For Mac users, select Webex Training > Preferences > Tools > Attention Tracking.Jul 12, 2018

How do you take control of someone's screen on Webex?

When you are ready to take over and control the shared screen, right click on in the screen being shared and select Ask to Control. You will be presented with the confirmation screen below. Select Requestto send to the request to the person sharing their screen.

How do I give access to someone in Webex?

Select the Permissions tab from the Properties window. Enter the name or email address of the person you want to assign as a delegate. Open the Permissions drop-down menu, select Delegate, and then click Add. Click Done.

How do I install Webex access anywhere?

Sign in to Webex Site Administration and go to Configuration > Access Anywhere > Options. Check Require approval for Access Anywhere computer setup. (Optional) Specify the email address to which you want Site Administration to send all Access Anywhere setup requests in the Forward Access Anywhere requests to box.

Can Cisco WebEx detect cheating?

WebEx cannot detect cheating or track cheats when students are taking exams because it does not have any proctor software within its functionality. The application can only help in online meetings that can be used as online classes or tests.

Does Google meet have remote control?

Unfortunately Google Meet does not have a built-in option to give remote control over to another person. Thankfully Google has provided an incredibly simple tool that can be used right along with Google Meet to accomplish this. That tool is called Chrome Remote Desktop.

How do I control another computer using Webex?

When you are ready to take over and control the shared screen, right click on in the screen being shared and select Ask to Control. You will be presented with the confirmation screen below. Select Requestto send to the request to the person sharing their screen.

How do I install Webex access anywhere?

Sign in to Webex Site Administration and go to Configuration > Access Anywhere > Options. Check Require approval for Access Anywhere computer setup. (Optional) Specify the email address to which you want Site Administration to send all Access Anywhere setup requests in the Forward Access Anywhere requests to box.

How do I share my computer on Webex?

How do I share my screen?Select Share in the control bar on your screen.Select to share your screen or application from the list of open applications. ... To start a whiteboard session, select Share, and New Whiteboard.To stop screen sharing, select Stop Sharing on the floating bar at the top of the screen.More items...

What is Webex site administration?

Your site administrator is the person who sets up and manages your Webex site. They also set up your account and manage your account settings. If you're on the Webex Free plan, you don't have a Webex site administrator. Open a case for help with your account.

What is CSAgent in Windows?

CSAgent is the main service. It controls the other services, CSLogAgent and, if you are using the Windows remote agent, CSWinAgent. When an appliance first contacts a remote agent, it queries CSAgent for its available services, as the configuration of the CSAgent.ini file determines. If you use the Windows remote agent, it is the only service that is registered at installation as a Microsoft Windows service, named Cisco Secure ACS Agent.

What is CSLogAgent logging?

CSLogAgent is the logging service. CSAgent controls the logging service but receives logging data directlyfrom appliances. When CSLogAgent starts, it requests its configuration from the configuration provider that the CSAgent.ini file specifies. After it receives its configuration, it is ready to provide logging services. If CSLogAgent encounters problems receiving its configuration from the configuration provider, it restarts periodically until it succeeds in receiving its configuration.

What is CSWinAgent service?

The CSWinAgent service is included only in the Windows remote agent. The CSWinAgent service supports Microsoft Windows authentication. The CSAgent controls this service; but, it receives authentication requests directly from appliances on the ports on which it is configured to listen. It supports authentication of users and machines, user password changes, and retrieval of group memberships. CSWinAgent makes no decisions about user access. Instead, it passes the results of its Microsoft Windows queries to the appliance initiating the query.

What is ACS SE?

ACS Remote Agent for Windows and ACS Remote Agent for Solaris are applications that support Cisco Secure ACS Solution Engine (ACS SE) for remote logging. Forwarding all accounting data from an appliance to a remote agent preserves disk space on the appliance. It also improves AAA performance by eliminating the frequent and time-consuming disk writes required for local logging on an appliance.

When the remote agent runs on a member server and you must authenticate users with a Windows user database, what?

When the remote agent runs on a member server and you must authenticate users with a Windows user database, the additional configuration that is required varies, depending on your Windows networking configuration. Most of the following steps are always applicable when the remote agent runs on a member server; other steps are required only in certain conditions, as noted at the beginning of the step. Perform only those steps that always apply and that apply to your Windows networking configuration.

What is the configuration error that prevents Windows authentication?

One common configuration error that prevents Windows authentication is the erroneous assignment of the member server to a workgroup with the same name as the Windows domain that you want to use to authenticate users. While this error might seem obvious, ensure that you verify that the computer running the remote agent is a member server of the correct domain.

Can you use a user account to run a remote agent?

You should have already created a user account that you intend to use to run the remote agent and assigned it the permissions necessary to run the remote agent service. For full configuration requirements, see the applicable procedure: Configuring for Member Server Authentication, or Configuring for Domain Controller Authentication .

When the remote agent runs on a member server and you must authenticate users with a Windows user database, what?

When the remote agent runs on a member server and you must authenticate users with a Windows user database, the additional configuration that is required varies, depending on your Windows networking configuration. Most of the following steps are always applicable when the remote agent runs on a member server; other steps are required only in certain conditions, as noted at the beginning of the step. Perform only those steps that always apply and that apply to your Windows networking configuration.

What is ACS authentication?

The ACS authentication service depends on the server service, which is a standard service in Microsoft Windows. On the computer that is running the remote agent, verify that the server service is running and that its Startup Type is set to Automatic.

What is Cisco AnyConnect Secure Mobility Client?

Cisco AnyConnect Secure Mobility Client empowers remote workers with frictionless, highly secure access to the enterprise network from any device, at any time, in any location while protecting the organization.

What is Cisco services?

Cisco Services help customers integrate a breadth of Cisco technology, migrate from other solutions, and optimize their existing security technologies.

What is Cisco Identity Services Engine?

With Cisco Identity Services Engine (ISE), you can prevent noncompliant devices from accessing the network. You can gain secure remote access with Duo's multi-factor authentication (MFA) for verifying user identities. And with Umbrella Roaming, you can extend protection when users are off the VPN.

How many users can a VPN have?

Secure VPN can scale to meet your needs, whether that's 25, 1000, or 100,000 users.

How does Cisco help your business?

Cisco can help accelerate your business success by quickly extending flexible, policy-driven access to support remote workers across wired, wireless, and VPN.

What is Duo security?

For organizations of all sizes that need to protect sensitive data at scale, Duo is the user-friendly zero-trust security platform for all users, all devices and all applications.

Is Cisco Secure a simple product?

Cisco Secure products are simple to use, simple to choose. Now they've never been simpler to buy. With the Choice Enterprise Agreement buy only what you need and manage it in a single agreement. Your security works together against attacks.

What is a remote access agent?

The Remote Access Agent logs the remote computer in to the Remote Access network.

Can you change remote access agent settings?

Making changes to the Remote Access Agent settings through Site Administration doesn't apply to existing installations. Uninstall and reinstall the Remote Access Agent to apply any changes.

Edit Preferences for the Remote Access Agent

You or the customer specified preferences for the Remote Access Agent when installing the Remote Access Agent using the setup wizard. You or the customer can change any of the preferences if no Remote Access session is in progress on the computer.

Uninstall the Remote Access Agent

You or a customer can uninstall the Remote Access Agent from the remote computer.

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