Remote-access Guide

citrix hca remote access mercy

by Dr. Sigmund Bechtelar Published 2 years ago Updated 2 years ago
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Why partner with HCA Florida Mercy Hospital?

Providing quality, patient-centered care is our mission at HCA Florida Mercy Hospital. That’s why it’s important that we partner with physicians and other medical professionals (Providers) who have the necessary qualifications and credentials to provide quality, safe and compassionate medical care to our community.

How can the physicians gain remote access to key systems?

This allows the Physicians to have a fast and easy solution to gain remote access to key systems. These resources are normally available via MercyOnline > Reference > e-Library without having to login if you are logged in to the hospitals network.

How do I get help with remote access to patient records?

Access the Picture Archival Communication System (PACS) for fast access to patient medical records, images and test results The experienced team at the HCA Virginia IT Help Desk is available seven days a week for training, troubleshooting and help with remote access. Call the Help Desk for assistance at (571) 349-5100

Why work at HCA Virginia?

When you affiliate with HCA Virginia, you benefit from collaborating with a diverse team of nationally recognized healthcare professionals who practice at the forefront of patient care in advanced medical-surgical settings. Explore the variety of career opportunities available for clinicians and medical staff at HCA Virginia.

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How do I connect to HCA Healthcare remotely?

In the bottom right hand corner of the Windows desktop (System Ray), click the icon and right-click on the Pulse Secure icon. Select HCA Remote Gateway and choose Connect • Enter your Network Password in the Secondary Password field • The Pulse Secure remote VPN connection will initiate.

Can I access HCA email from home?

a. If using your HCA email to create an account, you will be required to retrieve a verification code from your email account. To access HCA email from your laptop, launch Microsoft Outlook or click Launchpad > OWA (Outlook Web Access) from the toolbar at the top of the screen.

What is Citrix remote access?

Remote PC Access is a feature of Citrix Virtual Apps and Desktops that enables organizations to easily allow their employees to access corporate resources remotely in a secure manner. The Citrix platform makes this secure access possible by giving users access to their physical office PCs.

What EMR does HCA use?

CereCoreCereCore provides electronic medical record (EMR) solutions, implementation services, support services and contingent IT staffing for hospitals, outpatient facilities and large physician groups nationwide.

How do I access my work Outlook email from home?

To sign in to Outlook on the web using your work or school account in Microsoft 365: Go to the Microsoft 365 sign-in page or to Outlook.com. Enter the email address and password for your account. Select Sign in.

What does HCA stand for?

Hospital Corporation of AmericaIn 1968, they formed Hospital Corporation of America (HCA). At that time, HCA Healthcare was one of the first hospital companies in the United States.

Can Citrix spy on you?

A: NO, your employer cannot spy on your home computer through Citrix/Terminal Server sessions. Remote Desktop, Citrix, and Terminal server sessions are not designed to access your home computer. You do not need to worry about being spied on your personal computer via a remote desktop session.

What is the difference between Citrix and remote desktop?

Citrix performs better than RDS because: There's no need to share limited server resources; Citrix offers better scalability for the number of concurrent users you have; It offers better data compression resulting in faster performance.

What is Citrix and why is IT on my computer?

It gives people access to all the apps they use for work — web, virtual, mobile, and SaaS — from one easy-to-use portal on any of their devices, from wherever they need to work. And because the entire workspace is centralized, IT can see everything that's going on and have a simple way to manage and control it all.

Does HCA have epic?

HCA Healthcare (HCA) consists of 178 hospitals and 1,800 sites of care located in 20 states and the United Kingdom. HCA had three different EHRs (Meditech Magic, Meditech 6.0, and Epic) and tremendous variation in documentation content.

Does HCA use eClinicalWorks?

eClinicalWorks | HealthONE Physician Support. Outlook Mobile client is now the standard supported mobile messaging client for the HCA Enterprise.

Why does HCA use MEDITECH?

The installation of the MEDITECH Expanse platform is designed to help enable seamless transitions of care as patients and providers move within these HCA Healthcare locations.

Whats the difference between VPN and Citrix?

The primary difference is that on Citrix, users gain access to their virtual workstation and resources. Meanwhile, the VPN operates directly with the device used and all of its software and applications.

Is Citrix considered VPN?

Citrix Workspace provides a cloud- based, VPN-less solution to access all intranet web, SaaS, mobile, and virtual applications—whether using managed, unmanaged, or bring-your-own devices (BYOD) over any network.

What is Citrix server and how does IT work?

Citrix Server refers to Citrix's line of desktop virtualization products: XenDesktop and XenApp. These products allow IT departments to host centralized desktops and applications, respectively. These products enable users to access applications from anywhere, no matter what hardware they are using, including tablets.

What is Citrix Workspace used for?

The Citrix Workspace platform enables IT administrators to manage all their enterprise applications, desktops and data from a single pane, providing them various access controls to build a secure digital perimeter around the user when accessing enterprise content from any device, hosted on any cloud, and from any ...

Secure, Convenient Access to Patient Information

When you join the professional staff at HCA Virginia, you can use the hCare Portal to retrieve comprehensive patient information both onsite at HCA Virginia and remotely through downloadable applications for desktops, laptops, tablets and smartphones.

Contact the Help Desk

The experienced team at the HCA Virginia IT Help Desk is available seven days a week for training, troubleshooting and help with remote access.

Professional Opportunities

When you affiliate with HCA Virginia, you benefit from collaborating with a diverse team of nationally recognized healthcare professionals who practice at the forefront of patient care in advanced medical-surgical settings.

What is the hCare portal?

When you join the professional staff at Reston Hospital Center, you can use the hCare Portal to retrieve comprehensive patient information both onsite at Reston Hospital and remotely through downloadable applications for desktops, laptops, tablets and smartphones.

How to contact Reston Hospital?

Call the Help Desk for assistance at (703) 481-2810 (press option 2) After hours, call Reston Hospital at (703) 689-9000 to page the Help Desk.

Apple iOS 8 – hCare Access (VDI)

iOS is now supported with hCare Access after updating to the new version of Citrix Receiver in the App Store.

For Employees

Simplified Remote Access (SRA) is a way for employees using HCA owned devices to quickly, easily, and securely access the HCA network from outside the hospital. Users will no longer need security tokens to connect to the hospital systems; instead, they will use a 3-4 ID and password.

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