Remote-access Guide

covenant health remote access

by Prof. Holden Schinner Published 2 years ago Updated 2 years ago
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What is Covenant Health doing to address homelessness?

Addressing homelessness and housing instability is a top priority for Covenant Health in the greater Lubbock area and beyond. Covenant Health embraces a new way to treat patients and their families who are dealing with mental health issues related to neurological healing. Learn more.

How many hospitals are in the Covenant Health Network?

Covenant Health is the region’s top-performing healthcare network with 10 hospitals , outpatient and specialty services , and Covenant Medical Group, our area’s fastest-growing physician practice division. Headquartered in Knoxville, Covenant Health is a community-owned, not-for-profit healthcare system and the area’s largest employer.

What is co-Covenant Health?

Covenant Health is the region’s top-performing healthcare network with nine acute-care hospitals, outpatient and specialty services, and Covenant Medical Group, our area’s fastest growing physician practice division.

How do I contact Covenant Health for additional assistance?

For additional assistance, please contact the Covenant Health HelpDesk (available 24/7/365) at 865.374.4900.

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Is Covenant Health a nonprofit?

Headquartered in Knoxville, Covenant Health is a community-owned, not-for-profit health care system and the area’s largest employer. Our more than 10,000 employees, volunteers, and 1,500 affiliated physicians are dedicated to improving the quality of life for the more than one million patients and families we serve every year. Covenant Health is the only healthcare system in East Tennessee to be named seven times by Forbes as a Best Employer.

Is Covenant Health a good employer?

Covenant Health is the only healthcare system in East Tennessee to be named six times by Forbes as a Best Employer. Covenant Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Click here to learn more.

What is MFA in Covenant?

Covenant uses Multi-Factor Authentication (MFA) to help protect information. If you use a mobile device to access Covenant email while off campus, you will need to set up MFA. Please login and use the set up instructions to get started.

How to manage my CHS MI password?

To manage your password, please visit https://passwordreset.chs-mi.com and enroll with your current password. If needed, you can unlock your account, change your password or reset your password by having a code sent via text to your mobile device. If you have any questions, please contact the IT service desk at 989.583.6014.

What is remote access in Excellian?

Remote access to Excellian enables providers to log into Excellian from a location (e.g. home, office) outside of an Allina Health facility. When accessing Excellian from a remote location, providers will be able to do everything in Excellian that they would do if they were using Excellian at an Allina Health facility (i.e., chart, orders, etc).

What token do providers use?

In addition, providers use an RSA security token. This small device can fit on a key chain.

How to contact Allina Health?

If you need help signing in, call the Allina Health Service Desk at 612-262-1900 612-262-1900 or 1-800-315-4085 1-800-315-4085.

Can Excellian review patient records?

Yes. With remote access to Excellian, providers can review any patient record, including clinic, inpatient and emergency room visits.

Can you return a token to Allina Health?

If a token is defective, please return it to Allina Health so that it can be replaced free-of-charge under warranty. Instructions on the return process will be provided when you call the Allina Health Service Desk about replacing the token.

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