Remote-access Guide

cu boulder remote access

by Prof. Margret Boyle I Published 2 years ago Updated 1 year ago
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What is remote work at CU Boulder?

Remote work allows employees to work at home, on the road or in a satellite location for all or part of their workweek. The University of Colorado Boulder campus (CU Boulder) considers remote work to be a viable, flexible work option when the employee and the job are suited to such an arrangement.

What is the University of Colorado Boulder's remote work policy?

The University of Colorado Boulder campus (CU Boulder) considers remote work to be a viable, flexible work option when the employee and the job are suited to such an arrangement. Remote work may be appropriate for some employees and jobs but not for others.

What is Cucu Boulder's VPN service?

CU Boulder's VPN service provides a secure connection to the campus network from any location, as long as the device has an internet connection. The VPN can be used to access campus resources (e.g. library resources, file servers) or to securely browse the Internet.

What is the CU Boulder Cloud Platform?

The cloud platform provides the self-service ability to spin up a variety of operating systems and attach them to the CU Boulder Science Network. All active CU Boulder Employees will automatically be joined to a Demo project and can spin up Generation 2 instances.

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When will CU Boulder be closed for remote work?

Beginning January 1, 2022 CU Boulder will not provide any of the following items for remote work by remote or hybrid employees. Any items that have been removed from campus must be returned or purchased by the employee upon direction from the department by May 27, 2022. A detailed process for returns or purchases will be provided.

What is remote work?

Remote work allows employees to work at home, on the road or in a satellite location for all or part of their workweek. The University of Colorado Boulder campus (CU Boulder) considers remote work to be a viable, flexible work option when the employee and the job are suited to such an arrangement. Remote work may be appropriate for some employees and jobs but not for others. Remote work is not an entitlement, it is not an organizational benefit, and it does not change the terms and conditions of employment with the University of Colorado (University).

How long does it take for a university to terminate a remote work agreement?

The University reserves the right to terminate the agreement with 15 University working days written notice if the University determines in its sole discretion that the remote work arrangement no longer is in the best interest of the University.

Does CU Boulder have an ADA office?

Please reach out to adacoordinator@colorado.edu for any requests under the ADA.

Where do classified employees live in Colorado?

Classified Staff Residency. Under the Colorado State Constitution Art. XII section 13 (6), state classified employees must reside in the state of Colorado except for those who reside at a location that is within 30 miles of the state border.

Is remote work an entitlement?

Remote work may be appropriate for some employees and jobs but not for others. Remote work is not an entitlement, it is not an organizational benefit, and it does not change the terms and conditions of employment with the University of Colorado (University).

Does Colorado have risk management?

Risk Management looks at every claim on a case by case basis. Employees who work remotely in Colorado are treated the same as employees who work remotely in another state. The state in which they are working isn’t necessarily a deciding factor in coverage but circumstances around the injury, the position they have with the university, and the alleged causes of said injury are the biggest determining factors.

Overview

To improve security of the systems OIT manages, we require multi-factor authentication when OIT system administrators and those who have other privileged access are connecting from off-campus to critical systems (including office desktops).

What is Duo?

Duo is the same system used to protect your Direct Deposit, W-2, and W-4 information in MyCUInfo. Multi-factor remote access, however, will have the addition of a mobile app that quickly and easily confirms your identity for secure login. Check out how it works with this video from Duo (link is external) .

How to enroll and use Duo

Download the Duo mobile app from the Apple App Store or Google Play Store.

Troubleshooting

If you're having trouble logging in using Duo, especially if you have recently replaced your mobile device, you can log into the Duo Two Factor Enrollment website to view your settings, re-register the app, or add a new device.

How to get access

Start with the library website search. OneSearch resources will automatically ask you to login with your IdentiKey if you're off-campus.

Who can get access

All current CU Boulder students, faculty members, and employees with an active CU IdentiKey can access a majority of Libraries-subscribed databases and online resources from an off-campus location. Please see our database terms of use for legal limitations on using these resources.

Alumni and public access to electronic resources

Off-campus access to our databases and online resources is restricted to current students, staff and faculty. Some resources do allow walk-in access for public patrons. Please contact our Ask A Librarian service for more information.

Need help?

If you don’t find what you need, please contact your subject specialist, submit an interlibrary loan request, or submit a purchase suggestion.

How long is CU Boulder archived?

Once you are no longer active with CU Boulder, data is retained for one academic year following your last semester. Unlike ELRA where data is archived, JupyterHub home directory data wlll be deleted and no longer accessible after this period.

What is CU CS?

The Fall 2020 CU CS Virtual Machine is a VMWare prebuilt image with several course binaries preinstalled for Linux 4.10 kernel compilation exercises related to various courses. It also includes compiled time series analysis binaries.

What to do if you receive an unauthorized or permission denied error when visiting your site?

If you receive an unauthorized or permission denied error when visiting your site, make sure the web server has permission to read this directory.

What time does CSCI support?

Dedicated support hours of operation are 9:00AM to 6:00PM Monday-Friday for requests and incidents. Weekend support is limited to incidents only, with a response time within 4 hours. These hours of operation exclude university holidays and official closures. You can contact CSCI IT Services via OIT's ServiceNow system.

Overview

CU Boulder's VPN service provides a secure connection to the campus network from any location, as long as the device has an internet connection. The VPN can be used to access campus resources (e.g. library resources, file servers) or to securely browse the Internet.

How to download, set up, and use VPN

Download: Download the VPN that will work for your device from the table below.

Download and Installation Instructions for Cisco AnyConnect

Cisco AnyConnect Secure Mobility Client is OIT's VPN option. Reference the following information to get started with Cisco's AnyConnect client on your desktop or mobile phone.

Custom VPN Service

If your department, group or service requires its own protected IP range, then you may request a custom VPN. A custom VPN will be established on the Cisco AnyConnect solution. Learn more by visiting the Custom VPN Service page.

Advanced Users

Users with advanced needs (such as server admins) can connect to a limited service that OIT provides. This service will only route your network traffic to the campus when you access campus resources such as file shares and servers. More detailed information can be found on the VPN Advanced Users and Server Administrators page.

Cost

CU Boulder's VPN is provided as a common-good service (no direct cost) to all faculty, staff and students.

Who can get it

CU Boulder Faculty, Staff and Student affiliations automatically receive a VPN entitlement. Some faculty or staff-like roles with HR appointment roles also have access; if you need access but don’t fall into one of these categories, please contact the IT Service Center.

Can I use Duo Security on my phone?

Install and register for Duo Security first. The Duo app will turn your mobile phone ( highly recommended ), iPad, tablet or landline into a multi-factor authenticator.

Can you access your university resources?

You can access university resources, including your regular work desktop, shared internal files, and folders by using the full downloadable VMware Horizon Client or the Horizon web client through your preferred browser.

Does VMware Horizon require multifactor authentication?

Please note that you will be prompted for multi-factor authentication through Duo during login to the VMWare Horizon environment. Registration and installation of Duo will need to be completed prior to usage. Guide for using Duo with VMware Horizon.

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