How does DCFS work in Los Angeles County?
DCFS responds to the immediate needs of any child at risk of abuse and neglect in Los Angeles County. Well-Being DCFS partners with more than 50 community-based organizations across Los Angeles County to provide the tools and support families need to make home a safe place and keep families together. Permanency
How to contact Los Angeles County Department of children and Family Services?
Search for: Los Angeles County Department of Children and Family Services Child Protection Hotline (800) 540-4000 Search for: About Who We Are What We Do Who We Work With Career Opportunities
How to contact La foster care in Los Angeles?
Meet LA Foster Youth Search for: Los Angeles County Department of Children and Family Services Child Protection Hotline (800) 540-4000 Search for: About Who We Are What We Do Who We Work With
Where can I get financial assistance for a foster child in La?
Foster Parent Resources Financial Assistance Meet LA Foster Youth Search for: Los Angeles County Department of Children and Family Services Child Protection Hotline (800) 540-4000 Search for: About Who We Are
What is myapps.dcfs.lacounty.gov?
MYAPPS.DCFS.lacounty.gov is the centralized portal of Los Angeles County, Department of Children and Family Services available applications. MYAPPS.DCFS.lacounty.gov acts as your app launcher, and it is displayed by default when you select https://myapps.DCFS.lacounty.gov. Select the application in which you want to access and provide your credentials.
What is DCFS head start?
The DCFS Head Start Agency System allows agencies, once registered, to receive DCFS referrals that fall within their service areas and age range. On this system, agencies will be able to continue the enrollment process or indicate the reasons for non-enrollment. DCFS social workers will then receive email alerts indicating the enrollment status.
What is the emergency child care bridge system?
The Emergency Child Care Bridge System would provide access for child care navigators who work closely with DCFS CSWs and Caregiver to fulfil children' emergency child care needs.
What is education specialist referral services?
The Education Specialist Referral Services system would provide access for education specialists who work closely with DCFS CSW to fulfil children' education needs.
What is e-PSSS in foster care?
The e-Program Statement Submission System (e-PSSS) is a web-based application for Foster Family Agency (FFA) and Short-Term Residential Therapeutic Program (STRTP) providers to submit their plan of operation and program statement for review and approval.
Migrating Its Life-Saving Call Center to Amazon Connect
DCFS covers an area of nearly 6,000 square miles with 10 million residents and employs nearly 9,000 employees, including social workers who follow up on calls reporting child abuse and neglect.
Optimizing Call Center Operations Using AWS Services
When California issued a statewide stay-at-home order on March 19, 2020, because of the COVID-19 pandemic, DCFS commenced its migration to Amazon Connect and was able to begin working remotely by June. The agency ported its telephone number to Amazon Connect by July 15 and remained operational throughout the migration.
Serving as a National Child Welfare Call Center Model
Since migrating to Amazon Connect, DCFS has achieved the greater cost efficiency, flexibility, and reliability it needs to fulfill its critical mission: serving Los Angeles County’s children and families in virtually any contingency.
Amazon Connect
Amazon Connect is an easy to use omnichannel cloud contact center that helps you provide superior customer service at a lower cost.
AWS Lambda
AWS Lambda is a serverless compute service that lets you run code without provisioning or managing servers, creating workload-aware cluster scaling logic, maintaining event integrations, or managing runtimes.
Amazon Lex
Amazon Lex is a service for building conversational interfaces into any application using voice and text.
