Remote-access Guide

defence remote access citrix

by Darrell Gutmann Published 2 years ago Updated 2 years ago
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What is Citrix secure Internet access?

Citrix Secure Internet Access is a cloud-delivered security service for securing remote workers from any location or device. A full replacement for hardware security stacks, it integrates 10+ threat intelligence feeds for robust malware defense.

How can Citrix Virtual Apps and desktops help DLA?

Citrix Virtual Apps and Desktops enables home-based employees and contractors to securely share information, collaborate, easily access files, and carry out tasks in much the same way that was possible in the office. The same technology will enable DLA to immediately make another transition to whatever the ‘new normal’ work style becomes.

What happens when you upgrade from Citrix Receiver to workspace?

Subscribers can access Files, see Virtual Apps and Desktops, and access Web and SaaS apps through the Citrix Gateway service. If you have a StoreFront (on-premises) deployment, upgrading from Citrix Receiver to Citrix Workspace app only changes the icon to open Citrix Workspace app.

How do I enable remote access to Citrix Workspace?

For information on enabling remote access to workspaces, see External connectivity in this article. Alternatively, for internal connectivity only, you can use Citrix Workspace on its own or host StoreFront on-premises. For internal connectivity, the endpoint must connect directly to the IP address of the Virtual Delivery Agent (VDA).

What is Citrix Secure Internet Access?

What are the key elements for securing remote environments?

What does modern remote work security require?

What is SaaS security?

What is phishing attack?

What is the third issue with VPNs?

What is ubiquitous remote working?

See 2 more

About this website

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Why can't I log into dreams?

have an active DPN/DRN account, noting that if you don't login within 90 days, your account may be suspended for security reasons, and you will need to call the ICT Service Desk to get it reactivated. have a DREAMS Token device or app that has been activated to your DPN/DRN account.

What is DRN in Defence?

DRN: Defence Restricted Network.

How do I unlock my DRN account?

My account has been locked, how do I get it unlocked? You will need to contact the DECS team at exportcontrols@defence.gov.au and or 1800 66 10 66. You will need to contact the DECS team at exportcontrols@defence.gov.au and or 1800 66 10 66.

What is PMKeyS?

PMKeyS is the authoritative management record for all Defence personnel in the areas of: administration and leave; development and training; career management; organisational structure; workforce planning; and recruitment.

What is DRN in networking?

DRN stands for Dedicated Router Network.

Can anyone use Defencebank?

You don't need to be a member of the ADF to be a member of their bank - if you are a supporter of those in the ADF and the Defence community, then you are invited to make their bank your bank - for whatever you need, for whatever's ahead. Join us. Serving those who protect us.

What is my PMKeyS number?

What is a “PMKeyS number”? A PMKeyS number is the personnel used by Department of Defence from the late 1990s for serving members. If you served prior to 2000, it is unlikely that you were issued with a PMKeyS number and will need to provide your service number.

How do you access campus anywhere?

For Campus Anywhere access, industry personnel should request a Campus Anywhere account through their Contract Manager, Security Officer or Project Manager. For those seeking DISP membership – contact your DISP Processing Officer.

Delivering apps and desktops to downrange personnel

Citrix solutions provide intelligent path selection over multiple links, providing reliability of data delivery, and helps reduce redundant data, freeing up more bandwidth

Redefining information access

At Citrix, we help Department of Defense government agencies do more with less by connecting warfighters and workers to the apps and data they need to enhance experiences and simplify outcomes. Ensure reliable access for Department of Defense warfighters and workers while reducing costs and ensuring data security.

Air Force modernization

Secure, Remote Access to DoD Applications: Efforts to modernize information technology across the U.S. Department of Defense, including a recent cloud initiative, are focused on raising efficiency and effectiveness through greater security, reliability, and cost control.

Zero trust approach

Citrix removes friction from the employee experience by organizing, guiding, and automating work to improve focus on important tasks, reduce distracting task-switching, and leverage next generation interfaces to provide a consumer-like IT experience, all while enforcing security policies in a zero-trust network architecture.

Modernize application delivery

Customers like the US Intelligence Community (IC) need flexible Application Delivery Controller (ADC) solutions that streamline the move to the cloud. Learn why agencies trust Citrix to drive greater agility, enhance utilization, and deliver flexibility for a smoother cloud journey.

What is Citrix Secure Internet Access?

Citrix Secure Internet Access is a cloud-delivered security service for securing remote workers from any location or device. A full replacement for hardware security stacks, it integrates 10+ threat intelligence feeds for robust malware defense.

What are the key elements for securing remote environments?

To mitigate the device and data security risks facing remote workers, organizations must protect cloud and on-premises corporate applications, while simultaneously securing SaaS and web access . The best remote worker security solutions for these purposes will be tightly integrated within a single-pass architecture that reduces latency and maximizes performance.

What does modern remote work security require?

More specifically, remote workers need access to data and applications from virtually anywhere, and often from multiple devices.

What is SaaS security?

Secure access to a full range of SaaS applications, such as collaboration software and productivity suites, within remote work environments, whether those applications are being used for work-related or personal purposes.

What is phishing attack?

Phishing attacks are a blunt, yet effective, way for their perpetrators to extract sensitive data like login credentials, using common communications channels such as email or chat. In a remote work context, phishing emails nominally about changes to corporate policies have become especially common phishing vessels.

What is the third issue with VPNs?

The third issue, with VPNs, highlights the overall challenge in enabling modern remote work security — na mely, how to balance airtight application and data protection with acceptable performance and streamlined access for legitimate end users across the company WAN.

What is ubiquitous remote working?

Ubiquitous remote working means that the classic network perimeter model of cyber security — under which initial remote access is granted via VPN, and any subsequent activity within the corporate WAN is deemed safe — no longer works. More specifically, remote workers need access to data and applications from virtually anywhere, and often from multiple devices.

What is Citrix ADC?

Citrix ADC (formerly known as Citrix NetScaler) is the tunneling, or proxy, and GSLB solution. This provides FIPS (Federal Information Processing Standards) 140-2 Level 2 compliant data-in-transit (DIT), and seamless integration with the Citrix client. It is supported by the onsite Citrix consulting staff. Over time, new cipher requirements were mandated, and DLA wanted to reduce the amount of hardware in the DMZ.

What is Citrix Director?

Citrix is one of the solutions that helps solve these needs. Citrix Virtual Apps and Desktops includes Citrix Director, a web-based Tier 1 helpdesk tool. This tool provides a mechanism for the enterprise helpdesk to triage issues. Basic tasks, such as resetting a profile, ending a misbehaving app, or logging off a user, can be performed directly from Director. Metrics on external users that proxy into the environment via Citrix ADC can also be presented, identifying if latency issues are internal or external to the environment. More complicated issues can be routed to the correct team based on information discovered within Director. This leads to a more efficient helpdesk service and less user frustration.

How many datacenters does DLA have?

Initially, the DLA’s infrastructure of datacenters was as massive as its mission. The agency had eight or nine disparate datacenter locations. DLA quickly realized that this design would not provide a smooth migration to the cloud, which was DLA’s ultimate goal. In view of this, the team consolidated to two datacenter locations, creating a single enterprise VDI service.

What is DLA in the military?

The scope of the U.S. Defense Logistics Agency (DLA) is massive. Imagine empowering the personnel who manage a global supply chain that handles everything from raw materials to end users to disposition. Factor in substantial internal customers, including the Army, Marine Corps, Navy, Air Force, Space Force, Coast Guard, 11 combatant commands, other federal agencies, and partner and allied nations. Then envision support for first responders and emergency personnel that manage natural disasters such as wildfires, hurricanes, and earthquakes. It takes a strong technology backbone to empower this widespread logistics team with access to applications and data from anywhere at any time. That’s exactly what the heavily used internal and external remote access Enterprise VDI environment does.

Is director good for Citrix?

While Director is an excellent tool for the helpdesk and Citrix administrators, its information does not provide great visibility at the leadership level. To overcome this, specific metrics can be derived from Director for integration into a higher-level enterprise dashboard. This capability allows DLA’s Enterprise VDI team to provide factual success metrics to DLA leadership.

Does Citrix require a government device?

DLA contractors also are given devices to access the environment. However, it is not required to have a government-furnished device to be able to gain access. Citrix enables the BYOD model to be viable because information is stored in the datacenter and not on the device itself, thus mitigating the risk of lost data.

Did DLA complete the Citrix ADC SDX migration?

Before the COVID-19 pandemic significantly impacted every organization’s IT operations, DLA had only completed the first three of these projects. However, due to the success of those projects, DLA was able to continue moving full steam ahead, completing both the Citrix ADC SDX migration and Microsoft Azure Government PoC while implementing a full work from home (WFH) mandate.

First time on this machine?

A Common Access Card reader will be provided by your local IT support staff, contact the Enterprise Service Desk at 1-855-352-0001 to request one.

Zoom Meetings in VDI

If you are attempting to use Zoom on your thick client or UMC, you should be using the Zoom VDI Plugin for Citrix Receiver for best results. If you are experiencing problems accessing your camera in a Zoom meeting, you may be missing the Zoom VDI Plugin for Citrix Receiver.

Mac OS Support

Per DLA Leadership direction, using a Mac to access DLA environments is not supported.

How to authenticate Citrix?

In many cases, you open an appropriate URL in your browser to authenticate to your Citrix digital workspace with all your applications, desktops and data. At times, you may need to configure your account by entering your email or a server address to authenticate with Workspace app to use applications and virtual desktops. You can ask your system administrator for the steps to follow in your situation.

What is Citrix Workspace app?

Citrix Workspace app is the easy-to-install client software that provides seamless, secure access to everything you need to get work done. With this free download, you easily and securely get instant access to all applications, desktops and data from any device, including smartphones, tablets, PCs and Macs.

Does Citrix Workspace require backend infrastructure?

Citrix Workspace app requires a backend infrastructure to be correctly configured before you start using it. We recommend that you contact your system administrator or IT help desk. They have the necessary setup information required to resolve your questions.

Does Citrix Workspace replace Citrix Receiver?

Citrix Workspace app will automatically replace many previous versions of Citrix Receiver and the Citrix online plug-ins; However, some versions must be removed manually before you can install Citrix Workspace app.

How to roll out Citrix workspace?

In Workspace Configuration > Customize > Features, you can roll out the newest Citrix Workspace features gradually for the best workspace experience for your subscribers. You can control this rollout by selecting the intended users and groups of the feature . When you’re ready for all subscribers to use the feature, you can enable it easily for everyone.

How to provide secure access for remote subscribers?

Provide secure access for remote subscribers by adding Citrix Gateways or the Citrix Gateway service to the resource locations.

How to customize Citrix Cloud?

From the Citrix Cloud menu, select Workspace Configuration and then select Customize > Preferences.

What is opening apps and desktops in Citrix?

The Opening Apps and Desktops setting is available to customers who have access to Workspace Configuration and the new workspace experience. This preference applies to the way users open apps and desktops delivered by Citrix Virtual Apps and Desktops only (service, or on-premises from the Site aggregation feature). It doesn’t apply, for example, to SaaS apps delivered by the Citrix Gateway service. This preference is available to new and existing customers. However, the introduction of this feature doesn’t change any settings for existing customers.

What is allow caching in Citrix?

The Allow Caching setting enhances performance for subscribers accessing Workspace through a web browser. When caching is enabled, subscribers experience faster loading of their activity feed and can access resources in Citrix Files more quickly .

How long can you idle in Citrix?

Use the Workspace Sessions preference to specify the amount of idle time allowed (maximum of 8 hours) before subscribers are automatically signed out of Citrix Workspace. This preference applies to browser access only, and doesn’t apply to access from a local Citrix Workspace app.

Where is workspace configuration in Citrix?

In Citrix Virtual Apps Essentials, Workspace Configuration is available from the Citrix Cloud menu after you create the first catalog.

What is Citrix Secure Internet Access?

Citrix Secure Internet Access is a cloud-delivered security service for securing remote workers from any location or device. A full replacement for hardware security stacks, it integrates 10+ threat intelligence feeds for robust malware defense.

What are the key elements for securing remote environments?

To mitigate the device and data security risks facing remote workers, organizations must protect cloud and on-premises corporate applications, while simultaneously securing SaaS and web access . The best remote worker security solutions for these purposes will be tightly integrated within a single-pass architecture that reduces latency and maximizes performance.

What does modern remote work security require?

More specifically, remote workers need access to data and applications from virtually anywhere, and often from multiple devices.

What is SaaS security?

Secure access to a full range of SaaS applications, such as collaboration software and productivity suites, within remote work environments, whether those applications are being used for work-related or personal purposes.

What is phishing attack?

Phishing attacks are a blunt, yet effective, way for their perpetrators to extract sensitive data like login credentials, using common communications channels such as email or chat. In a remote work context, phishing emails nominally about changes to corporate policies have become especially common phishing vessels.

What is the third issue with VPNs?

The third issue, with VPNs, highlights the overall challenge in enabling modern remote work security — na mely, how to balance airtight application and data protection with acceptable performance and streamlined access for legitimate end users across the company WAN.

What is ubiquitous remote working?

Ubiquitous remote working means that the classic network perimeter model of cyber security — under which initial remote access is granted via VPN, and any subsequent activity within the corporate WAN is deemed safe — no longer works. More specifically, remote workers need access to data and applications from virtually anywhere, and often from multiple devices.

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