What is the integrated Dell remote access controller?
The Integrated Dell Remote Access Controller (iDRAC) is designed to make you more productive as a system administrator and improve the overall availability of Dell EMC servers. iDRAC alerts you to system issues, helps you to perform remote management, and reduces the need for physical access to the system.
What is the Dell remoteassist program?
The Dell RemoteAssist program gives Dell Support representatives the ability to control your computer for troubleshooting purposes. Using this tool, support representatives can analyze the configuration of your system, view and edit your files and registry, view and comment on your screen. The representative will have full access to your system.
What personal information does Dell collect from my computer?
System devices - System profile information (example: Internet Explorer settings, hard drive free space, running processes) While providing this service, Dell will access your unique service tag number, which is defined as personal information under the Dell Privacy Policy.
What happens if Dell remoteassist is reported to law enforcement?
If potentially illegal, suspicious or dangerous activity is discovered during the course of the Dell RemoteAssist session, Dell reserves the right to report it to appropriate agencies, including law enforcement. To use Dell RemoteAssist, you will need to be guided by a Dell technician.
How to get access key for specific site?
To receive the access key information for a specific Site ID, click in the Access Key column. There are additional resources that can be used to determine site information details that can be used to submit the Access Key request. After logging in and accessing the Generate Access Key page, click your username and Manage Company Information.
What is access key and pin?
An access key and PIN are required to configure connectivity between the site where your Dell EMC products are deployed and Dell EMC’s technology infrastructure. The access key and PIN ensures secure connectivity to Dell EMC during registration of a SupportAssist Enterprise appliance or the OpenManage Enterprise SupportAssist plugin.
Where is the view link in Access Key?
Click the View link in the top-right corner of the Generate Access Key page.
How long is a syslog access key valid?
Note: The access key is valid only for seven days.
What happens if you find a suspicious activity on Dell RemoteAssist?
If potentially illegal, suspicious or dangerous activity is discovered during the course of the Dell RemoteAssist session, Dell reserves the right to report it to appropriate agencies, including law enforcement.
What does a representative do on a computer?
The representative will take control of your system to troubleshoot and make the necessary fixes.
Can I continue using RemoteAssist?
Dell RemoteAssist uses a variety of security technologies and procedures to help protect personal information from unauthorized access, use, and disclosure. You cannot continue with RemoteAssist unless you agree to the RemoteAssist Terms and Conditions. No, I do not agree. Yes, I agree.
Does Dell collect data?
Dell will access, collect and use certain information during your session for limited purposes. For more information, please see the heading " Collection and Use of Data " below.
