What is the Dell remoteassist program?
The Dell RemoteAssist program gives Dell Support representatives the ability to control your computer for troubleshooting purposes. Using this tool, support representatives can analyze the configuration of your system, view and edit your files and registry, view and comment on your screen. The representative will have full access to your system.
What are the Dell SupportAssist vulns?
Consisting of four daisy-chained flaws, the vulns have a combined CVSSv3.1 score of 8.1 and allow remote code execution at an early stage of booting a vulnerable system by authenticated attackers. Updates for SupportAssist are available from Dell to mitigate the vulns, which infosec firm Eclypsium reckons affect about 30 million laptops and PCs.
How do I configure SupportAssist enterprise to forward alerts to Dell?
By default, SupportAssist Enterprise automatically forwards alerts that qualify for support case creation or parts dispatch to Dell. Using TechDirect, you can set rules that allow you to review and determine if the alerts need to be forwarded to Dell for case creation or parts dispatch.
How do I login to the SupportAssist enterprise login page?
The SupportAssist Enterprise Loginpage opens in a new web browser window. 2. Type the user name and password in the appropriate fields. NOTE:You must provide the user name and password of a user account that has elevated or normal privileges in SupportAssist Enterprise.
What happens if you find a suspicious activity on Dell RemoteAssist?
What does a representative do on a computer?
What is session log?
Can I continue using RemoteAssist?
Does Dell collect data?
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About this website
Does Dell do remote access?
This package provides the Dell Remote Access Application and is supported on Inspiron, Studio, Studio Hybrid Desktop, Studio XPS and XPS models that are running the following Windows Operating System: Vista.
Is Dell Remote Assist legit?
It is legitimate software that belongs on your Dell computers.
How do I access Dell SupportAssist?
At the Dell logo, press the F2 key several times to access the BIOS Setup. Go to SupportAssist System Resolution or SupportAssist depending on your BIOS version. Go to SupportAssist OS Recovery or SupportAssist depending on your BIOS version.
Does Dell SupportAssist do anything?
Dell SupportAssist is the first automated proactive and predictive support solution for PCs and tablets. SupportAssist also evaluates the health of your servers, storage and networking devices to eliminate downtime before it even starts.
Is Dell Support assist safe to use?
It's a potentially nasty one: Dell's SupportAssist has administrator-level access to Windows and is designed to automatically install updates to your computer, and Demirkapi found a way to hijack those update requests — theoretically letting a hacker install something nasty they could use to further breach your PC.
Is Dell Support Assistant safe?
Security researchers have found four major security vulnerabilities in the BIOSConnect feature of Dell SupportAssist, allowing attackers to remotely execute code within the BIOS of impacted devices.
How do I bypass Dell Support Assist?
StepsTurn on or restart your computer.Press F2 to enter System Setup. ... In the left pane, click SupportAssist.In the right pane, click BIOSConnect.Select or clear the Enable BIOSConnect check box to enable or disable BIOSConnect.Press F10 to save the changes and exit.
Do I have to pay for Dell SupportAssist?
How much does SupportAssist cost? SupportAssist is available at no cost; however, features vary by service level entitlement. Systems with Basic service entitlements receive critical updates from Dell plus replacement part self-dispatches that result from Checkup scans.
Where is Dell SupportAssist located?
By default, SupportAssist is installed at: C:\Program Files (x86)\Dell\SupportAssist\ in 64-bit operating systems and at C:\Program Files\Dell\SupportAssist\ in 32-bit operating systems.
What is Dell iDRAC used for?
The Integrated Dell Remote Access Controller (iDRAC) is designed for secure local and remote server management and helps IT administrators deploy, update and monitor Dell EMC PowerEdge servers anywhere, anytime.
What is Dell migrate?
Dell Migrate makes it easier than ever to move important files and personal settings from your old PC* to your new Dell PC using your Dell Data Assistant. Migrate lets you work on your new PC without interruption while migration is in progress and no PC restart is necessary when migration is complete.
What is Dell Optimizer?
Dell Optimizer is a software application that intelligently optimizes the performance of your system by using artificial intelligence and machine learning. Dell Optimizer dynamically configures your system settings to optimize the performance of your applications.
Support Launcher
ScreenMeet for Support. Enter your Session Code and press Start. Start
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Can you run SupportAssist as admin?
It does it locally as well. You cannot run SupportAssist as admin from a user profile.
Is SupportAssist available to administrators?
Upon opening, SupportAssist states that some items are only available to administrators. Only the "hardware scan" is usable - all other items are greyed out.
Why is BIOS important for Dell?
BIOS is critical for a device boot process and its security is vital to ensure safety of the entire device. This is especially important in the current environment due to the increased wave of supply chain attacks. This chain of security vulnerabilities allow for bypass of Secure Boot protections, can be exploited to take complete control of the device and hence organisations should prioritise patching."
Did Dell work with Eclypsium?
Dell was less than chuffed judging by the wording of its advisory about the flaws, though it confirmed it had worked with Eclypsium from March, well prior to public disclosure.
What happens if you find a suspicious activity on Dell RemoteAssist?
If potentially illegal, suspicious or dangerous activity is discovered during the course of the Dell RemoteAssist session, Dell reserves the right to report it to appropriate agencies, including law enforcement.
What does a representative do on a computer?
The representative will take control of your system to troubleshoot and make the necessary fixes.
What is session log?
Session Log - A log or recording of all actions from the technician will be captured
Can I continue using RemoteAssist?
Dell RemoteAssist uses a variety of security technologies and procedures to help protect personal information from unauthorized access, use, and disclosure. You cannot continue with RemoteAssist unless you agree to the RemoteAssist Terms and Conditions. No, I do not agree. Yes, I agree.
Does Dell collect data?
Dell will access, collect and use certain information during your session for limited purposes. For more information, please see the heading " Collection and Use of Data " below.