Remote-access Guide

dla enterprise remote access

by Maggie Pfeffer Published 2 years ago Updated 1 year ago
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What is the Defense Logistics Agency (DLA)?

The Defense Logistics Agency (DLA), an agency within the U.S. Department of Defense, has always taken a strategic approach to using information technology (IT) for achieving its mission. However, its goal of becoming a high-performing agency ran head-on into shrinking budgets and sequestration constraints.

Who can use the DLA home use program?

Today the DLA’s Home Use program is available to all DLA employees worldwide. In fact, DLA has one of the highest percentages of teleworkers in the federal government, according to an Office of Personnel Management (OPM) report to Congress.

How many DLA employees use Citrix?

Every day 16,000 DLA employees and contractors started remotely accessing Citrix, with as many as 20,000 unique sessions every month. Citrix is the most heavily used of the virtual remote solutions in place within the DLA.

How do I get in touch with DLA?

The DLA CUSTOMER INTERACTION CENTER is the “One Call Resolution” for all logistics issues related to DLA, 24 hours a day, 7 days a week, including government holidays. Toll Free: 1-877-DLA-CALL (1-877-352-2255) DSN CONUS/OCONUS: 877-352-2255. Commercial: 269-704-7921.

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How do I connect to DLA?

Need further assistance?DLA Service Portal (.mil access only)844-DISA-HLP (844-347-2457) or DSN 850-0032. Press 5, then speak or enter D-L-A.

What is DLA EBS?

7/18/2022. DLA Enterprise External Business Portal. AVAILABLE SERVICES. 339 RMS. 339 Records Management System gives DLA employees and military engineering support activities, or ESAs, online access in one place the means to communicate on engineering and technical issues that arise during the DLA acquisition process.

What is Drmo Navy?

The DRMO name, which stood for Defense Reutilization Marketing Office, came along in 1985 when the parent organization was renamed the Defense Reutilization and Marketing Service to reflect the other parts of its mission besides disposal.

What is DoDAAC in the Navy?

The Department of Defense Activity Address Code (DoDAAC) is a six-position code that uniquely identifies a unit, activity, or organization that has the authority to requisition, contract for, receive, have custody of, issue, or ship government-owned assets, or fund/pay bills for materials and/or services.

A long-term strategy was the basis

In order to understand the value of some of the initiatives undertaken by the DLA in its journey, it helps to review goals that have been underscored in recent years:

Before COVID-19: laying a solid foundation for the future

Along with the overarching priority of moving to the cloud, the agency’s long-term strategy provided an ambitious set of goals for the DLA J6 (IT team) that would enable DLA’s path to get there.

Citrix Virtual Apps and Desktops implementation and datacenter consolidation

Long before COVID-19, multiple Citrix solutions were in use throughout the DLA. The first foundational initiative DLA embarked upon was to take central control of all IT operations. This would allow DLA HQ to start the digital transformation into an enterprise IT environment, streamlining management and controlling costs.

Device choice: crucial for employees and contractors

Another significant change that resulted from the consolidation project was the expansion of the bring your own device (BYOD) model to the entire DLA population, instead of just allowing employees to take advantage of the original home telework program.

The benefit of continuous service

To create an enterprise VDI service that could be migrated to the cloud, DLA decided to consolidate its multiple regional datacenters into two main datacenters, with either being able to host all users in the event of a failover. These datacenters operate in an active/active design, with each housing roughly half of the DLA CONUS user population.

Implementing Citrix ADC SDXs

Citrix ADC (formerly known as Citrix NetScaler) is the tunneling, or proxy, and GSLB solution. This provides FIPS (Federal Information Processing Standards) 140-2 Level 2 compliant data-in-transit (DIT), and seamless integration with the Citrix client. It is supported by the onsite Citrix consulting staff.

Integrating metrics and better management into the DLA enterprise dashboard

One of the hardest things for enterprise leaders is amassing metrics that equate to success or failure of a project. For IT teams, it is triaging an issue so it can be routed to the correct team and quickly resolved. Citrix is one of the solutions that helps solve these needs.

What is an ETID DLA?

DLA Disposition Services has developed a web-based Electronic Turn-in Document (ETID). It is an electronic method for preparing a disposal turn-in document (DD Form 1348-1A). The intent of the web-based document is to simplify and improve the turn-in process and designed for those generators who manually prepare the DD Form 1348-1A. ETID is a major step towards DLA’s goal of moving information, not property.

What is FedMall DLA?

FedMall provides access to requisitions, research, and tracking tools for DLA inventory. It is an eCommerce ordering system for Department of Defense, federal, state, and authorized local agencies to search for and acquire products from government reserves and commercial sources.

What is EBS Portal?

The EBS Portal uses advanced role-based capabilities to provide a familiar user interface to make it easy for you to work with EBS applications using a single point of access. Features include a single point of access for all EBS applications, role-based access to EBS functionality, thin client interface, ability to search Online Help for specific topics, and launch R/3 transaction screens in separate window.

What is DEMIL coding?

Demilitarization (DEMIL) Coding allows users to research DEMIL codes, request a review and verification of Federal Logistics Information System (FLIS) DEMIL codes or find a Department of Defense Demilitarization Management Coding Office (DDCMO) point of contact.

What is an E-Cat?

The Electronic Cataloging (E-Cat) is a DLA Logistics Information Services web-based application designed to allow registered users the ability to query the status of cataloging requests and submit requests for catalog action.

What is a DIBBS?

The DLA Internet Bid Board System (DIBBS) is a web-based application that provides the capability to search for, view, and submit secure quotes on Requests For Quotations (RFQs) for DLA items of supply. DIBBS also allows users to search and view Request For Proposals (RFPs), Invitations For Bid (IFBs), Awards and other procurement information related to DLA.

What is contract information system?

The Contract Information System is a listing of the contract awards for DLA Energy. Some examples of contracts posted include those for Posts, camps and stations; Into-plane; and Ships' bunkers. Within the CIS are the Into Plane Contract Information System and the Bunkers and PC&S Contract Information System.

How does DLA work?

By using its buying power , the DLA was able to consolidate disparate license, maintenance and support contracts into enterprise contracts, resulting in significant cost savings through economies of scale and reducing or eliminating redundant implementations. Consolidated licensing also saves considerable time in executing annual contracts and helps ensure appropriate, continuous coverage.

What is DLA in the military?

The Defense Logistics Agency (DLA), an agency within the U.S. Department of Defense, has always taken a strategic approach to using information technology (IT) for achieving its mission. However, its goal of becoming a high-performing agency ran head-on into shrinking budgets and sequestration constraints. To improve its agility in the event of an emergency or catastrophic events, DLA adopted a telework, and later, a Home Use computing program. As the Agency’s CTO, Mr. Lashbrook establishes the technical vision and leads all aspects of DLA’s technical IT development. He is responsible for ensuring cost reduction and providing value-added cost management analysis for the DLA and J6 leadership. By leveraging prior investments, virtualizing critical functionality, and standardizing its IT infrastructure, DLA enabled a mobile workforce capable of working anywhere. As a result, the agency avoided major new equipment costs, reduced licensing costs, increased security, simplified IT management and improved the end-user experience.

How did Citrix help DLA?

The Citrix team began by helping DLA review and consolidate its existing Citrix deployments. Part of this process was consolidating the existing virtual application deployments and upgrading to a Citrix XenDesktop® enterprise license. The license consolidation effectively transformed existing telework solutions into virtual desktop solutions; enabled DLA to avoid purchasing new physical desktop systems in the future; and delivered measurable administrative, application performance, security and mobility gains. At the same time, DLA gained access to a suite of desktop and app virtualization capabilities to move its mission forward.

What is telework policy?

This policy meant that users would be able to access applications, data and network resources wherever they worked. This telework policy demanded a robust technology solution that would allow users to remotely and securely connect to unclassified DLA networks. DLA employees connected with government-furnished equipment (GFE) laptops from home, thus helping to ensure mission continuity during routine telework, weather emergencies and possible pandemic activities. This included granting secure remote access to datacenter-hosted resources as well as with traditional VPN access from GFE devices.

Why is telework important to DLA?

Telework has become a critical component of DLA’s continuity of operations plans, because it helps the agency remain operational during events that would otherwise close government buildings. Network connectivity, stored data, processes and procedures, and client information can survive centralized disruption or destruction and be revived quickly through the agency’s Continuity of Operations Plan and corresponding off-site network.

Is telework a good incentive?

Work schedules that allow telework are also a tremendous incentive for potential employees. The DLA mission comes first, but family-friendly programs attract people to work for the agency. Making it easier for employees to balance family and work-life obligations are viewed as an important part of being a good employer.

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