A remote assistance when enabled allows another user on the Internet to use your computer. This may be asked by Microsoft agent or your friend or something else. Take caution while giving anyone remote access, this means everything in the PC is accessible to the one who has taken control.
Full Answer
What is remote assistance support from Microsoft?
Remote Assistance Support from Microsoft allows a Microsoft support professional in another location to view your computer screen and work on your computer over a secure connection. Protect yourself from tech support scams. Before clicking 'I accept', review the:
How do I enable remote assistance on my computer?
Before you can use it, you'll need to enable access. In the search box on the taskbar, type remote assistance , and then select Allow Remote Assistance invitations to be sent from this computer from the list of results. Then, on the Remote tab, select the Allow Remote Assistance connections to this computer check box, and then select OK.
Do I need remote access to my computer to clean it?
Shouldn't be an issue if you are only using it internally, but there is a common scam going around where people claim to be from Microsoft Support and they said that they detected a very harmful virus on your computer and they need remote access to your computer to clean it before its too late.
Is it safe to allow remote access to tech support?
Is it Safe to Allow Remote Access? It can be safe to allow remote access, but it requires absolute trust. The risks are significant, especially since scammers have become involved. Is it safe to allow remote access to a tech support person from a reputable firm to solve a problem?
What is remote assistance?
How to get help on a PC?
How to give help to someone on PC?
How to use Easy Connect?
Can Quick Assist be used for remote assistance?
See 2 more
About this website
Does Microsoft tech support do remote access?
Remote Assistance Support from Microsoft allows a Microsoft support professional in another location to view your computer screen and work on your computer over a secure connection.
Is IT safe to give Microsoft remote access?
How secure is Windows Remote Desktop? Remote Desktop sessions operate over an encrypted channel, preventing anyone from viewing your session by listening on the network. However, there is a vulnerability in the method used to encrypt sessions in earlier versions of RDP.
Does Microsoft support use TeamViewer?
Available as a personal tab in Microsoft Teams, the TeamViewer dashboard gives an overview of all support session invites, plus active and past connection. Use Microsoft Teams' chatbot to initiate connection requests by typing @teamviewer in the command bar or chat message box for an intuitive support workflow.
Does Microsoft fix computers remotely?
Windows Remote Assistance lets someone you trust take over your PC and fix a problem from wherever they are. Before you can use it, you'll need to enable access.
Should I allow remote assistance on my computer?
Remote access solutions could leave you vulnerable. If you don't have proper security solutions in place, remote connections could act as a gateway for cybercriminals to access your devices and data. Hackers could use remote desktop protocol (RDP) to remotely access Windows computers in particular.
What happens if you give someone remote access to your computer?
This can be even worse than just conning you out of money, as undetected malware can allow hackers to steal your identity, including your passwords and financial information, over and over again, even if you get new passwords and account numbers.
What can a scammer do with TeamViewer?
TeamViewer is legitimate software that scammers use to trick people into installing unwanted software and paying for it. Loss of sensitive private information, monetary loss, identity theft, possible malware infections. To eliminate possible malware infections, scan your computer with legitimate antivirus software.
Can Microsoft Teams detect TeamViewer?
Now users can download the TeamViewer app from the Microsoft Teams Apps store, log into their TeamViewer accounts and immediately share TeamViewer invites for remote control or AR connections with their colleagues in 1-to-1 or group channels to collaborate and support them more efficiently when you “just need to see” ...
Is Microsoft Teams the same as TeamViewer?
Highlights. Microsoft Teams is a collaboration tool used by businesses for internal communication. Teamviewer is a screen sharing technology often used for technical support that also contains collaboration features.
When would a technician want to use remote assistance?
Because remote support minimizes the time that it would take for a technician to travel to the client that is experiencing a problem with their device, a technician can solve more technology-related issues in a day at a faster rate.
How does remote assistance work?
Remote assistance refers to a connection that is intended to provide technical support from a distance. In this mode, a user who is sitting at his or her computer can invite a technician to see what is happening on the screen remotely.
How do I disable remote access to my computer Windows 10?
Windows 10 InstructionsClick the Windows Start button and type "Allow Remote Access to your computer". ... Make sure "Allow Remote Assistance connections to this computer" is unchecked.Select "Don't allow remove connections to this computer" under the Remote Desktop section and then click OK.
What are potential risks associated with remote access?
Five Remote Access Security Risks And How To Protect Against ThemWeak remote access policies. ... A deluge of new devices to protect. ... Lack of visibility into remote user activity. ... Users mixing home and business passwords. ... Opportunistic phishing attempts.
Can someone access my computer remotely without me knowing?
"Can someone access my computer remotely without me knowing?" The answer is "Yes!". This could happen when you are connected to the internet on your device.
How do I stop remote access to my computer?
Disable RDP in Windows 10Click the Windows Start button and type "Allow Remote Access to your computer". ... Make sure "Allow Remote Assistance connections to this computer" is unchecked.Select "Don't allow remove connections to this computer" under the Remote Desktop section and then click OK.
Why RDP is not secure?
The problem is that the same password is often used for RDP remote logins as well. Companies do not typically manage these passwords to ensure their strength, and they often leave these remote connections open to brute force or credential stuffing attacks. Unrestricted port access.
Solve PC problems over a remote connection
Select Start > Microsoft Store > Search Quick Assist > select Get.. If you are currently running version 2.0.6.0 or higher you will no longer see two icons. If you are seeing two icons, you'll need to manually remove any shortcuts you have previously pinned which launch the old app, and replace them with shortcuts to the new app.
Fix a Computer Problem Remotely
You can be in London and help a friend fix a computer problem in the US. You don't need to make a phone call or write down DIY steps for your friend to follow.
What is remote assistance?
Windows Remote Assistance lets someone you trust take over your PC and fix a problem from wherever they are.
How to get help on a PC?
To get help: In the search box on the taskbar, type remote assistance again and select Invite someone to connect to your PC and help you, or offer to help someone else. Select Invite someone you trust to help you . Do one of the following: If you've never used Easy Connect, select Use Easy Connect . If you've used Easy Connect before, select your ...
How to give help to someone on PC?
To give help if someone has requested it: Go to the search box and enter remote assistance, then select Invite someone to connect to your PC and help you, or offer to help someone else. Select Help someone who has invited you. Do one of the following: If you’re using Easy Connect for the first time, select Use Easy Connect.
How to use Easy Connect?
Do one of the following: If you’re using Easy Connect for the first time, select Use Easy Connect. Or, if you’ve used Easy Connect before, select the contact name of the person you want to help. To help someone not on the list, tap or click Help someone new. Follow the instructions.
Can Quick Assist be used for remote assistance?
You can also use Quick Assist to give and receive remote assistance.
How to control a computer remotely?
First, activate it on System Preferences in the computer that you want to control. If you are on a local network, on the other computer simply start Remote Desktop and feed the name of the computer you want to control. It will ask you the user name and password. If you are on another network it is more difficult.
How many keys does a TV remote have?
Once the proper code for the remote is identified by the TV, it goes active listening for the command button codes which maybe is another 10 bits which gives you 1000 or so unique keys; usually TV remotes have a couple dozen keys. Probably some error detecting bits are sent so it won’t respond to a bad instruction.
Is it normal to use remote desktop software?
Yes, it should be okay and normal. I offer use remote desktop software to remotely support other’s devices. I am not Windows user, so I only apply thirds party remote desktop software which have the same feature as Microsoft support. Just apply remote desktop apps like AweSun, Teamviewer or anydesk.
Who is the new CEO of Microsoft?
In 2014, Gates stepped down as chairman of Microsoft, and Ballmer retired as CEO and resigned from the board. A new CEO Satya Nadella was appointed, and Gates took a new role as technology advisor to support the new CEO. Satya Nadella has worked for Microsoft since 1992, in many prominent leadership roles.
Is Microsoft Support a scam?
It depends. If “Microsoft Support” or “Windows Support” or anyone else contacted you first about a supposed issue, it is a SCAM. Do not return their call, do not let them into your computer, do not visit any website they point you toward. If you called, emailed, or initiated a chat with Microsoft Support through their publicly available phone ...
Snapchat has been using my camera twice a month
This started December 3rd when I get a notification from my phones security, it say "snapchat has been using camera without permission." This has happened twice in December and January and once on January 13th it used my location. I've removed all permissions when I'm off the app but does anyone know how to block it fully?
My pretty powerful pc is running super slow
I have an rtx 3060ti, 16gb ram, and a ryzen 5 3600 and now randomly today it shut itself off and now when i try to use it it runs super slow. I try and launch a game and it runs at 1fps. Even my wallpaper engine is in slow motion and glitches. Why is this happening??
Suddenly getting horrendously slow download speeds
My family doesn’t have the best wifi and I don’t have the best wifi card, usually when downloading I get 2-3mbps which is okay, but since yesterday I’ve been getting an average of around 900-100kbps which is awful. Idk what is happening.
What is remote access?
Remote access is a useful tool to allow a trusted individual access to your computer for support or other purposes. The key is that you must know and trust the individual, just as you would if you handed the computer to them. NEVER allow remote access to someone whom you don’t know or who contacts you.
What is a tech support scam?
Recent years have seen rise to something called the “tech support scam”. Using lies and threats, scammers try to get you to give them remote access to your machine. Once they have it, they install malware — often including ransomware — or they leave back doors allowing them continued access when you’re not around.
Can you remotely access someone who called you?
Never allow remote access to someone who called you.
Can a technician visit your home?
They can do whatever they want. It’s like having a technician visit your home or taking your machine into a shop for repair. You’re giving that person control. Presumably, that means resolving the issues bringing you to them in the first place, and nothing else malicious along the way. It’s all about trust.
Is it safe to allow remote access?
It can be safe to allow remote access, but it requires absolute trust. The risks are significant, especially since scammers have become involved.
Can you watch a remote technician?
Watching isn’t always enough. Most remote access tools let you watch the technician’s activities. That’s often instructive. Some include voice, so you can talk to the technician and they can explain what they’re doing or answer questions along the way. The problem is this can lead to a false sense of security.
Do remote access companies care about their reputation?
Presumably, they care about their reputation and your power to impact it. Companies that provide remote access support are often distant, faceless entities on the internet. It’s not uncommon for them to be in a completely different country.
When will Microsoft Endpoint Manager be available for remote help?
When we roll out this functionality for general availability early in 2022, we intend to offer remote help as an advanced endpoint management add-on at a price above the existing licensing options that include Microsoft Endpoint Manager or Microsoft Intune. More information will be forthcoming when we finalize our pricing plans.
Where to start remote assistance?
Start a remote assistance session from the device menu in the Microsoft Endpoint Manager console
What is role based access control in endpoint manager?
When we release role-based access controls for remote help in Microsoft Endpoint Manager, administrators can set parameters and define the actions that may be taken during a remote help session based on the helpdesk associate's role. Permissions can be set by administrators in Microsoft Endpoint Manager to limit the sessions to view-only, allow the associate to take full control of a user's device, or have the right to enter administrative credentials to perform specific actions (known as elevation).
How to let us know about Microsoft Endpoint Manager?
You can also let us know about your Endpoint Manager and remote help for Windows experiences through comments on this blog post or reach out to @IntuneSuppTeam on Twitter. Tweet your feedback about Microsoft Endpoint using the hashtag #MEMpowered. If you're interested in ongoing developments on Endpoint Manager, we invite you to follow the Microsoft Endpoint Manager Blog and @MSIntune on Twitter.
How to establish a secure connection with helpdesk?
To establish a secure connection, the helpdesk associate generates a code from the app and shares the code with the user. The user is then prompted to grant permission to establish a secure connection with the helpdesk associate.
How long can a report be run for remote help?
Reports can be created and analyzed by which helpdesk worker helped which user, on which device, and when the session started and ended for a set time period, with all data retained for 30 days. For example, reports could show if there are multiple sessions on the same device, and thus a potential technical issue with the endpoint. Reports could also help track helpdesk usage or look for suspicious activity.
What is the purpose of verifying the identity of the help desk associate and Windows user?
Verifying the identity of the help desk associate and Windows user establishes trust
Why don't people use remote assistance?
People don't use remote assistance because (at least in Win 7) a UAC prompt would basically terminate your session if the user wasn't able to clear the prompt. In general, this makes it a lot harder to accomplish anything.
What happens if you allow someone to scan your computer?
If you allow it, they scan your computer for info they can use to steal your identity or access your bank account, etc.
Can I use RDP if I have a domain?
If you're going to use RDP make sure and I can 't stress that enough that you have 'Domain Level Authentication' switch ed ON, ANY local accounts are disabled (in a domain environment), if not, create a new local administrator account and use a secure password, disable any other non-essential accounts and just to be on the safe side, if you have one, setup an RDP server and use a RD Gateway.
Is RDP secure?
RDP and RA are very widely used and (for on network connections) are considered secure.
Does RDP support Linux?
RDP/RA is also not available on all Windows OSes (ie., Win7 home, starter, etc.). Doesn't support MAC nor Linux out-of the box... need to procure other 3rd party solution. & only older versions of RDP are supported on iOS and Android devices.
Is remote assistance okay?
Remote assistance is okay when you are already on the same network, you would have some additional security via VPN, RADIUS, wifi, etc. The benefit of a GoToAssist is that you can connect both to attended, or unattended sessions without having direct IP access to those machines.
Is it safe to use a remote access tool?
Yes, the tool is safe. The person asking you to allow them to use to connect to your computer is a different thing. Shouldn't be an issue if you are only using it internally, but there is a common scam going around where people claim to be from Microsoft Support and they said that they detected a very harmful virus on your computer and they need remote access to your computer to clean it before its too late.
What is remote assistance?
Windows Remote Assistance lets someone you trust take over your PC and fix a problem from wherever they are.
How to get help on a PC?
To get help: In the search box on the taskbar, type remote assistance again and select Invite someone to connect to your PC and help you, or offer to help someone else. Select Invite someone you trust to help you . Do one of the following: If you've never used Easy Connect, select Use Easy Connect . If you've used Easy Connect before, select your ...
How to give help to someone on PC?
To give help if someone has requested it: Go to the search box and enter remote assistance, then select Invite someone to connect to your PC and help you, or offer to help someone else. Select Help someone who has invited you. Do one of the following: If you’re using Easy Connect for the first time, select Use Easy Connect.
How to use Easy Connect?
Do one of the following: If you’re using Easy Connect for the first time, select Use Easy Connect. Or, if you’ve used Easy Connect before, select the contact name of the person you want to help. To help someone not on the list, tap or click Help someone new. Follow the instructions.
Can Quick Assist be used for remote assistance?
You can also use Quick Assist to give and receive remote assistance.
