Remote access is not merely for mission essential functions, but also includes the ability of the Department to carry out the business essential functions of each organization remotely. EITS offers two primary telework access options, first if you have an EITS furnished laptop (GFE) and second from a personal/home computer.
Full Answer
What is remote access to EITs?
Remote access is not merely for mission essential functions, but also includes the ability of the Department to carry out the business essential functions of each organization remotely. EITS offers two primary telework access options, first if you have an EITS furnished laptop (GFE) and second from a personal/home computer.
How do I contact the EITs service desk?
For assistance, EITS customers may contact the EITS Service Desk at: Phone: +1 (301) 903-2500 Toll Free: +1 (866) 834-6246 EITS Service Desk Hours of Operation
What is Doe Citrix VDI/workplace?
2 Citrix Workplace DOE Citrix VDI/Workplace are tools within the Remote Access Services (RSA) provided by OCIO that enables customers to access approved DOE applications and data that would normally be accessible only while at DOE.
What are Doe computer systems used for?
DOE computer systems are provided for the processing of official U.S. Government information only. All data contained within DOE computer systems is owned by the DOE, and may be audited, intercepted, recorded, read, copied, or captured in any manner and disclosed in any manner, by authorized personnel.
What is the phone number for EITS?
If you have any questions or need assistance, the EITS Service Desk is here to help: Please call 301-903-2500 or email EITS.ServiceDesk@hq.doe.gov during our business hours (7 a.m. – 8 p.m. ET Monday-Friday). If there are any questions regarding these upcoming events you may contact the OCIO’s office at: (301) 903-2500.
What is remote access?
Remote access is not merely for mission essential functions, but also includes the ability of the Department to carry out the business essential functions of each organization remotely.
How to contact the OCIO office?
If there are any questions regarding these upcoming events you may contact the OCIO’s office at: (301) 903-2500.
Can you telework without advance notice?
Unexpected telework days may arise at any time; it’s important to routinely ensure that you are able to telework with little to no advance notice .
Can you use a GFE laptop with a VPN?
If you have an EITS-furnished laptop (GFE), please be sure to take it home with you daily and only use Virtual Private Networking (VPN) to connect and work.
Who approves DOE forms?
DOE's forms are developed within the Department and approved by the DOE Forms Manager. The forms provided are designed to serve the needs of two (or more) DOE Headquarters or field organizations. Click here for more information about forms.
What is the White House Digital Government Strategy?
The White House Digital Government Strategy lays a strong foundation for government-wide technology modernization. In response, the Department has established 10 key objectives that will Transform, Protect, and Advance the IT ecosystem of the future. Click here for more information about IT Services.
Using a PIV Card
Note: For your PIV card to work, you MUST install your card reader and insert your PIV card before selecting the PIV image.
Using an RSA Token
For questions or concerns related to VDI or Workplace, contact the EITS Service Desk at 301-903-2500.
