Remote access from HP is legitimate ie if you are sure you had called in to HP support and an agent there had taken control by having you log in to hp.com/123. Normally if any drivers or devices are uninstalled or reinstalled a system reboot would be required so I do not see anything wrong in that.
Full Answer
Is hp remote access to my computer legitimate?
09-14-2016 06:16 PM Remote access from HP is legitimate ie if you are sure you had called in to HP support and an agent there had taken control by having you log in to hp.com/123. Normally if any drivers or devices are uninstalled or reinstalled a system reboot would be required so I do not see anything wrong in that.
What is the purpose of having an HP remote assistance account?
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again. hp remote assistance scam ?
How can I get help with HP Tech Support?
Along with a redesigned website, help can be found on social media, via web chat and on the phone. We tested HP's tech support by going undercover and asking questions to agents across its channels.
How do I enable remote assistance on my computer?
Before you can use it, you'll need to enable access. In the search box on the taskbar, type remote assistance , and then select Allow Remote Assistance invitations to be sent from this computer from the list of results. Then, on the Remote tab, select the Allow Remote Assistance connections to this computer check box, and then select OK.
What is a phone technical support scam?
Does HP support unsolicited calls?
About this website
Does HP have remote support?
Remote support is available 24 hours per day, Sunday through Saturday, excluding HP holidays. Maintenance services are available between 8:00 am and 5:00 pm local time, Monday through Friday, excluding HP holidays.
What is HP Remote Support?
HP Insight Remote Advanced Software is a portfolio of infrastructure remote support software that automatically provides secure remote support for HP servers and storage. HP Insight Remote Support Advanced Software requires a local management console that is integrated with the HP SIM central management server console.
Does HP tech support cost money?
What is HP SmartFriend and how does it work? HP SmartFriend is a subscription service with a monthly fee that covers your tech devices. The subscription provides 24/7 access to knowledgeable tech experts who can answer questions, troubleshoot common tech problems, and perform basic maintenance.
How do I contact HP support?
Call 800-565-9917.
Does HP have chat support?
Online ChatHewlett-Packard / Customer service chat
How can I tell if someone is using LogMeIn on my computer?
The Report you are looking for is the Remote Access Session report. You can also view who logged in via the Computers Application Event Logs, which will contain the Log On and Log Off records for LogMeIn.
What can a scammer do with remote access to your computer?
In a remote access scam, a scammer attempts to persuade you into giving them remote control over your personal computer, which allows the scammer to con money out of you and steal your private information.
How long does HP support take?
5-10 business daysHow long will the repair take? Repairs generally take 5-10 business days. Use the HP Repair Status web site to track the progress of your repair. Due to parts back orders, shipping issues, or circumstances beyond HP's control your repair may require additional time.
How much does HP repair cost?
HomeAdvisor says that laptop repair generally costs about $60 per hour, with prices ranging from $45 per hour to $90 per hour. HomeGuide says the average rate is $65 per hour....Replacing a laptop keyboard$100-$120Replacing a laptop's hard drive$110-$179 (depending on the size of the drive)6 more rows
Is HP Support Assistant free?
There is no charge associated with using HP Support Assistant.
Is HP customer service good?
Bottom line. HP's tech support is hit-or-miss. The redesigned support site looks great and has tons of resources, but I faced too many roadblocks trying to get a human on the phone and live chat. Some of those problems would be fixed by improving or relying less on the Virtual Assistant.
How do I reset my HP laptop without a password?
On the sign-in screen, press and hold the shift key, click the power icon , select Restart, and continue pressing the shift key until the Choose an option screen displays. Click Troubleshoot. Click Reset this PC, and then click Remove everything.
What is meant by remote support?
Remote Support is the ability to remotely access and control a computer or mobile device anytime, anywhere using a reliable and secure remote support software like Zoho Assist.
What are remote support services?
Remote Support Services are intended to be used when someone can be supervised and assisted with technology, to increase independence in their home in the least intrusive manner possible. Remote Support systems are a customized network of sensors chosen by an individual and/or their guardian that meets their needs.
Is remote tech support safe?
Remote computer support is safe and secure but make sure that you use a business that is reputable and willing to share their security measures before they gain access to your computer. If the tech has something to hide, do not give them access to your computer.
What is an example of remote assistance?
Examples include file transfer, remote print, chat, session recording, screen sharing, and more. By being able to remotely access a device to provide support, IT support teams, help desks, and managed service providers can resolve support tickets quicker.
What is a phone technical support scam?
Scammers might call you on the phone and pose as representatives from HP technical or customer support. In some cases, scammers mask their originating phone number (Caller ID spoofing) so the calls appear to be from a genuine HP contact number.
Does HP support unsolicited calls?
HP never contacts customers to provide unsolicited technical support. If you receive an unexpected call claiming to be from HP, you should hang up. Do not rely on caller ID alone to authenticate the caller, as criminals can change the caller ID display to make it appear as though the call is coming from a legitimate HP number.
How to contact HP support?
Phone support. You can reach HP's phone support by dialing 888-698-3762, or by calling the direct line for each product line: Envy (1-800-836-3963), Spectre (1-888-817-4633), OMEN (1-866-724-8628) and HP Elite (1-866-852-4865).
How to help HP laptop acting up?
HP provides multiple methods for getting assistance when your laptop is acting up. Along with a redesigned website, help can be found on social media, via web chat and on the phone. We tested HP's tech support by going undercover and asking questions to agents across its channels.
How long is the HP warranty?
Every HP consumer laptop comes with a one-year warranty on parts and labor with 90 days of software support. Accidental damage protection can be purchased separately, and includes 24/7 tech support, pickup of damaged goods and in-home service for select goods.
Where is HP call center?
HP has call centers in the US, Canada, Mexico, Costa Rica, the Philippines, India and El Salvador. The customer-support team is available between 8 a.m. and noon during the weekday and 9 a.m. to 9 p.m. on the weekend. (Image credit: Laptop Mag)
Does HP support social media?
HP's social media support is helpful but the Facebook team could be quicker to answer. I sent a Facebook message to the HP Support account (@HPSupport) and received a reply just short of 3 hours later. My question about how to reduce background noise picked up by my mic was adequately resolved, if not entirely. Jivan sent me detailed instructions on how to access the Windows 10 Sound settings to change the microphone sound levels and disable the sound effects options. Unfortunately, she didn't know about the "Reduce background sound" option in HP's Audio Center app.
Does HP pay for shipping?
HP will pay for shipping for any laptop that needs repairs. If a laptop can be easily opened, HP won't void your warranty for upgrading the RAM or storage. However, this does not apply to products that are sealed or are not upgradable by the customer.
Is it normal to use remote support?
Yes, it is normal for legitimate tech support to use remote support tools. It's far easier than trying to blindly walk someone through a complicated series of technical steps. Companies like TeamViewer exist because of this reason.
Does tech support initiate a session?
One thing to note is that tech support never initiates the session (as pointed out in Esa Jokinen's answer, too). If anyone asks you to, it is 100% certain illegitimate. However, and this is important, do note that the reverse conclusion is not true.
Update OMEN Gaming Hub from the Microsoft Store
Update OMEN Gaming Hub by downloading the app from the Microsoft Store.
Home screen
The OMEN Gaming Hub home screen displays features available on your computer.
OMEN Gaming Hub updates
OMEN Gaming Hub looks for updates automatically on launch. There is also an option to search for new updates.
Overclocking
Use the overclocking screen to monitor and adjust system performance. The tools available vary based upon the computer hardware configuration.
Undervolting
Change the CPU power consumption to reduce the heat of your computer. The higher the CPU voltage requirement is set, the higher the heating capacity of the CPU is. This feature can reduce the CPU core voltage without reducing the CPU performance.
OMEN Performance Control
Change the performance of your OMEN notebook to the mode that works best for the task you are performing. The notebook remains in Default mode until you switch to comfort mode or performance mode.
Gallery
You can select a high-definition OMEN desktop background or wallpaper image on any PC.
What is remote assistance?
Windows Remote Assistance lets someone you trust take over your PC and fix a problem from wherever they are.
How to get help on a PC?
To get help: In the search box on the taskbar, type remote assistance again and select Invite someone to connect to your PC and help you, or offer to help someone else. Select Invite someone you trust to help you . Do one of the following: If you've never used Easy Connect, select Use Easy Connect . If you've used Easy Connect before, select your ...
How to give help to someone on PC?
To give help if someone has requested it: Go to the search box and enter remote assistance, then select Invite someone to connect to your PC and help you, or offer to help someone else. Select Help someone who has invited you. Do one of the following: If you’re using Easy Connect for the first time, select Use Easy Connect.
How to use Easy Connect?
Do one of the following: If you’re using Easy Connect for the first time, select Use Easy Connect. Or, if you’ve used Easy Connect before, select the contact name of the person you want to help. To help someone not on the list, tap or click Help someone new. Follow the instructions.
Can Quick Assist be used for remote assistance?
You can also use Quick Assist to give and receive remote assistance.
What is a phone technical support scam?
Scammers might call you on the phone and pose as representatives from HP technical or customer support. In some cases, scammers mask their originating phone number (Caller ID spoofing) so the calls appear to be from a genuine HP contact number.
Does HP support unsolicited calls?
HP never contacts customers to provide unsolicited technical support. If you receive an unexpected call claiming to be from HP, you should hang up. Do not rely on caller ID alone to authenticate the caller, as criminals can change the caller ID display to make it appear as though the call is coming from a legitimate HP number.
