Microsoft does have the ability to remotely support, however you tend to pay for one-on-one Windows support, though there are some scenarios where it's free. I've had Microsoft representatives remotely connect to my computer in the past when I've contacted them for help. Your friend got scammed.
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Quick Assist web app.
| Browser | Quick Assist support |
|---|---|
| Microsoft Edge, Windows 10 RS2 or later | Fully supported, except no outgoing sharing |
What is remote assistance support from Microsoft?
Remote Assistance Support from Microsoft allows a Microsoft support professional in another location to view your computer screen and work on your computer over a secure connection. Protect yourself from tech support scams. Before clicking 'I accept', review the:
What is remote access to my computer?
Remote access is a useful tool to allow a trusted individual access to your computer for support or other purposes. The key is that you must know and trust the individual, just as you would if you handed the computer to them. NEVER allow remote access to someone whom you don’t know or who contacts you.
Is Microsoft Support remote access a scam?
Microsoft support does remote access now. Just a year/18 months ago, remote access = scam. 4 Share ReportSave level 1 3 years ago It's hard to be confident when everyday show you various scams. So, let's try to check. The second link is an official link.
Is it safe to allow remote access to tech support?
Is it Safe to Allow Remote Access? It can be safe to allow remote access, but it requires absolute trust. The risks are significant, especially since scammers have become involved. Is it safe to allow remote access to a tech support person from a reputable firm to solve a problem?
Should I allow remote access to my computer?
Remote access solutions could leave you vulnerable. If you don't have proper security solutions in place, remote connections could act as a gateway for cybercriminals to access your devices and data. Hackers could use remote desktop protocol (RDP) to remotely access Windows computers in particular.
Is Microsoft remote assistance safe?
When you're using remote assistance or remote desktop, the host computer is only as safe as the connection. The security surrounding remote assistance versus remote desktop is similar in the sense that both are vulnerable to cyberattacks.
Should I disable remote access to my computer?
Unfortunately, hackers can exploit Remote Desktop to gain control of remote systems and install malware or steal personal information. It's a good idea to keep the remote access feature turned off unless you actively need it. By default, the feature is disabled.
Does Microsoft support use TeamViewer?
Available as a personal tab in Microsoft Teams, the TeamViewer dashboard gives an overview of all support session invites, plus active and past connection. Use Microsoft Teams' chatbot to initiate connection requests by typing @teamviewer in the command bar or chat message box for an intuitive support workflow.
Can I disable remote assistance?
From the list of settings, click on “System and Security.” Next, click on “System.” On the list of setting on the left side, click on “Remote Settings” to open the Remote Assistance settings window. Finally, untick the box next to “Allow Remote Assistance connections to this computer” and then click “OK.”
What happen when I enable remote assistance?
A remote assistance when enabled allows another user on the Internet to use your computer. This may be asked by Microsoft agent or your friend or something else. Take caution while giving anyone remote access, this means everything in the PC is accessible to the one who has taken control.
How do I prevent remote access to my computer?
Open System and Security. Choose System in the right panel. Select Remote Settings from the left pane to open the System Properties dialog box for the Remote tab. Click Don't Allow Connections to This Computer and then click OK.
What happens if you give someone remote access to your computer?
This can be even worse than just conning you out of money, as undetected malware can allow hackers to steal your identity, including your passwords and financial information, over and over again, even if you get new passwords and account numbers.
How do I block access to remote desktop?
Computer Configuration | Windows Settings | Security Settings | Local Policies | User Rights Assignment. Find and double-click "Deny logon through Remote Desktop Services". Add the user and / or the group that you would like to deny access. Select ok.
Can Microsoft Teams detect TeamViewer?
Now users can download the TeamViewer app from the Microsoft Teams Apps store, log into their TeamViewer accounts and immediately share TeamViewer invites for remote control or AR connections with their colleagues in 1-to-1 or group channels to collaborate and support them more efficiently when you “just need to see” ...
What can a scammer do with TeamViewer?
TeamViewer is legitimate software that scammers use to trick people into installing unwanted software and paying for it. Loss of sensitive private information, monetary loss, identity theft, possible malware infections. To eliminate possible malware infections, scan your computer with legitimate antivirus software.
Is Microsoft Teams the same as TeamViewer?
Highlights. Microsoft Teams is a collaboration tool used by businesses for internal communication. Teamviewer is a screen sharing technology often used for technical support that also contains collaboration features.
How secure is Microsoft Quick Assist?
Quick Assist communicates over port 443 (https) and connects to the Remote Assistance Service at https://remoteassistance.support.services.microsoft.com by using the Remote Desktop Protocol (RDP). The traffic is encrypted with TLS 1.2.
How does Microsoft Quick Assist work?
0:364:01How To Use Windows 10 Quick Assist - YouTubeYouTubeStart of suggested clipEnd of suggested clipThe connection between the two computers is very secure as the whole thing is automaticallyMoreThe connection between the two computers is very secure as the whole thing is automatically encrypted the only requirement to use the quick assist app is that you and your friend both have Windows 10
What is remote assistance?
Windows Remote Assistance lets someone you trust take over your PC and fix a problem from wherever they are.
How to get help on a PC?
To get help: In the search box on the taskbar, type remote assistance again and select Invite someone to connect to your PC and help you, or offer to help someone else. Select Invite someone you trust to help you . Do one of the following: If you've never used Easy Connect, select Use Easy Connect . If you've used Easy Connect before, select your ...
How to give help to someone on PC?
To give help if someone has requested it: Go to the search box and enter remote assistance, then select Invite someone to connect to your PC and help you, or offer to help someone else. Select Help someone who has invited you. Do one of the following: If you’re using Easy Connect for the first time, select Use Easy Connect.
How to use Easy Connect?
Do one of the following: If you’re using Easy Connect for the first time, select Use Easy Connect. Or, if you’ve used Easy Connect before, select the contact name of the person you want to help. To help someone not on the list, tap or click Help someone new. Follow the instructions.
Can Quick Assist be used for remote assistance?
You can also use Quick Assist to give and receive remote assistance.
Is Microsoft a scam?
A. User. if you call Microsoft, they can do remote assistance. if someone claiming to be Microsoft calls you saying they've "detected" issues on your computer, then it is a scam. and microsoft doesn't sell antivirus software.
Does Microsoft support remotely?
Microsoft does have the ability to remotely support, however you tend to pay for one-on-one Windows support, though there are some scenarios where it's free. I've had Microsoft representatives remotely connect to my computer in the past when I've contacted them for help. Your friend got scammed.
Does Microsoft sell antivirus software?
Finally, Microsoft does not sell antivirus software to home users. Microsoft gives it for free to home users. It's time to tell your friend to cancel their credit card, report the fraud, and take the PC to a real computer expert for a reformat. "No matter where you are, everyone is connected". Report abuse.
How to control a computer remotely?
First, activate it on System Preferences in the computer that you want to control. If you are on a local network, on the other computer simply start Remote Desktop and feed the name of the computer you want to control. It will ask you the user name and password. If you are on another network it is more difficult.
How many keys does a TV remote have?
Once the proper code for the remote is identified by the TV, it goes active listening for the command button codes which maybe is another 10 bits which gives you 1000 or so unique keys; usually TV remotes have a couple dozen keys. Probably some error detecting bits are sent so it won’t respond to a bad instruction.
Is it normal to use remote desktop software?
Yes, it should be okay and normal. I offer use remote desktop software to remotely support other’s devices. I am not Windows user, so I only apply thirds party remote desktop software which have the same feature as Microsoft support. Just apply remote desktop apps like AweSun, Teamviewer or anydesk.
Who is the new CEO of Microsoft?
In 2014, Gates stepped down as chairman of Microsoft, and Ballmer retired as CEO and resigned from the board. A new CEO Satya Nadella was appointed, and Gates took a new role as technology advisor to support the new CEO. Satya Nadella has worked for Microsoft since 1992, in many prominent leadership roles.
Is Microsoft Support a scam?
It depends. If “Microsoft Support” or “Windows Support” or anyone else contacted you first about a supposed issue, it is a SCAM. Do not return their call, do not let them into your computer, do not visit any website they point you toward. If you called, emailed, or initiated a chat with Microsoft Support through their publicly available phone ...
What is remote access?
Remote access is a useful tool to allow a trusted individual access to your computer for support or other purposes. The key is that you must know and trust the individual, just as you would if you handed the computer to them. NEVER allow remote access to someone whom you don’t know or who contacts you.
What is a tech support scam?
Recent years have seen rise to something called the “tech support scam”. Using lies and threats, scammers try to get you to give them remote access to your machine. Once they have it, they install malware — often including ransomware — or they leave back doors allowing them continued access when you’re not around.
Can you remotely access someone who called you?
Never allow remote access to someone who called you.
Can a technician visit your home?
They can do whatever they want. It’s like having a technician visit your home or taking your machine into a shop for repair. You’re giving that person control. Presumably, that means resolving the issues bringing you to them in the first place, and nothing else malicious along the way. It’s all about trust.
Is it safe to allow remote access?
It can be safe to allow remote access, but it requires absolute trust. The risks are significant, especially since scammers have become involved.
Can you watch a remote technician?
Watching isn’t always enough. Most remote access tools let you watch the technician’s activities. That’s often instructive. Some include voice, so you can talk to the technician and they can explain what they’re doing or answer questions along the way. The problem is this can lead to a false sense of security.
Do remote access companies care about their reputation?
Presumably, they care about their reputation and your power to impact it. Companies that provide remote access support are often distant, faceless entities on the internet. It’s not uncommon for them to be in a completely different country.
Why don't people use remote assistance?
People don't use remote assistance because (at least in Win 7) a UAC prompt would basically terminate your session if the user wasn't able to clear the prompt. In general, this makes it a lot harder to accomplish anything.
What happens if you allow someone to scan your computer?
If you allow it, they scan your computer for info they can use to steal your identity or access your bank account, etc.
Can I use RDP if I have a domain?
If you're going to use RDP make sure and I can 't stress that enough that you have 'Domain Level Authentication' switch ed ON, ANY local accounts are disabled (in a domain environment), if not, create a new local administrator account and use a secure password, disable any other non-essential accounts and just to be on the safe side, if you have one, setup an RDP server and use a RD Gateway.
Is RDP secure?
RDP and RA are very widely used and (for on network connections) are considered secure.
Does RDP support Linux?
RDP/RA is also not available on all Windows OSes (ie., Win7 home, starter, etc.). Doesn't support MAC nor Linux out-of the box... need to procure other 3rd party solution. & only older versions of RDP are supported on iOS and Android devices.
Is remote assistance okay?
Remote assistance is okay when you are already on the same network, you would have some additional security via VPN, RADIUS, wifi, etc. The benefit of a GoToAssist is that you can connect both to attended, or unattended sessions without having direct IP access to those machines.
Is it safe to use a remote access tool?
Yes, the tool is safe. The person asking you to allow them to use to connect to your computer is a different thing. Shouldn't be an issue if you are only using it internally, but there is a common scam going around where people claim to be from Microsoft Support and they said that they detected a very harmful virus on your computer and they need remote access to your computer to clean it before its too late.
