What are the system requirements to run RemotePC?
Both the local computer and the remote computer must be connected to the Internet for remote access. RemotePC application should be running on both local and remote computer. If required, setup the firewall to allow RemotePC.
Do I need to grant accessibility permissions to RemotePC?
Yes, Mac OS Mojave requires user consent for applications to access privacy sensitive data. Hence you need to grant accessibility permissions to RemotePC, in order to remotely access your computers. To pre-authorize RemotePC, Choose 'Open System Preferences' from the popup which appears when you try to remotely access a Mac or from the Apple menu.
How do I configure RemotePC for remote access?
Note: Ensure that the selected mediator computer is in the same network (LAN) as the local computer. Click 'OK'. Launch the RemotePC application and log in. Click 'Configure Now!' and configure your computer for remote access. Click displayed on the top-right corner. Click 'Configure'.
How do I restrict access to a remote computer?
When a remote computer connects to your computer, a message appears on the bottom-right corner of the screen. You can end the session and restrict access to the remote computer by clicking 'End Session'.
Which PCs can I connect to?
Check out the supported configuration article for information about what PCs you can connect to.
How do I set up a PC for Remote Desktop?
I have my device set up, but I don't think the PC's ready. Help? First, have you seen the Remote Desktop Setup Wizard? It walks you through getting...
Why can't I connect using Remote Desktop?
Here are some possible solutions to common problems you might encounter when trying to connect to a remote PC. If these solutions don't work, you c...
Why can't I find or connect to my PC?
Check the following: Is the PC on and awake? Did you enter the right name or IP address? Important Using the PC name requires your network to resol...
Why can't I sign in to a remote PC?
If you can see the sign-in screen of the remote PC but you can't sign in, you might not have been added to the Remote Desktop Users Group or to any...
Which connection methods are supported for company networks?
If you want to access your office desktop from outside your company network, your company must provide you with a means of remote access. The RD Cl...
VPN doesn't work
VPN issues can have several causes. The first step is to verify that the VPN works on the same network as your PC or Mac computer. If you can't tes...
How can I test if VPN is working properly?
Verify that VPN is enabled on your device. You can test your VPN connection by going to a webpage on your internal network or using a web service w...
How do I configure L2TP or PPTP VPN connections?
If you are using L2TP or PPTP in your VPN, make sure to set Send all traffic to ON in the VPN configuration.
Which browsers can I use?
The web client supports Microsoft Edge, Mozilla Firefox (v55.0 and later), Safari, and Google Chrome.
What is RPC error 23014?
In case of an RPC error 23014 or Error 0x59E6 try again after waiting a few minutes, the RD Gateway server has reached the maximum number of active connections. Depending on the Windows version running on the RD Gateway the maximum number of connections differs: The Windows Server 2008 R2 Standard implementation limits the number of connections to 250. The Windows Server 2008 R2 Foundation implementation limits the number of connections to 50. All other Windows implementations allow an unlimited number of connections.
What happens if remote desktop doesn't recognize keyboard?
When Remote Desktop doesn't recognize the keyboard, it defaults to the language last used with the remote PC. You are connecting to a previously disconnected session on a remote PC and that remote PC uses a different keyboard language than the language you are currently trying to use.
What to do if you are using L2TP or PPTP?
If you are using L2TP or PPTP in your VPN, make sure to set Send all traffic to ON in the VPN configuration.
What is RDS CAL?
When a remote desktop client connects to a Remote Desktop server, the server issues a Remote Desktop Services Client Access License (RDS CAL) stored by the client. Whenever the client connects again it will use its RDS CAL and the server will not issue another license. The server will issue another license if the RDS CAL on the device is missing or corrupt. When the maximum number of licensed devices is reached the server will not issue new RDS CALs. Contact your network administrator for assistance.
How to enable trackpad on MacBook?
Apple Magic Trackpad or MacBook Trackpad: To enable right-click, click System Preferences in the dock, click Trackpad, and then enable Secondary click.
What does "Access denied" mean?
The "Access Denied" error is a generated by the Remote Desktop Gateway and the result of incorrect credentials during the connection attempt. Verify your username and password. If the connection worked before and the error occurred recently, you possibly changed your Windows user account password and haven't updated it yet in the remote desktop settings.
Can you use Mac keyboard shortcuts in remote session?
If your keyboard layout is set to a variation of a language (for example, Canadian-French) and if the remote session cannot map you to that exact variation, the remote session will map you to the closest language (for example, French). Some of the Mac keyboard shortcuts you are used to using on OSX will not work in the remote Windows session.
What is the name of the computer used for remote access?
Computer Name : Computer Name is the default name of your computer, used to identify it for remote access. You can edit the computer name at any time. Personal Key: Personal Key is a password set by you and acts as your computer's unique access code. It is stored only on your computer and not on the RemotePC servers.
How to access RDP session list?
Click 'Connection' in the session toolbar and click 'RDP Session List'.
How to uninstall RemotePC?
Right-click on the RemotePC application and click 'Uninstall'. You will be redirected to 'Control Panel'.
How to scale remote desktop?
To scale the remote computer desktop screen within your local computer window, Launch the RemotePC application and log in. Connect to an online remote computer, and establish connection. From the application menu, go to 'View' -> 'Scaling'. Click 'Best Fit'.
What is VPN in remote PC?
An active Internet connection in both the local and remote computer. VPN configured in both local and remote computer. VPN enabled in the local computer. With the above requirements, RemotePC automatically detects the VPN and establishes a connection between the local and remote computer.
How to reset remote PC key?
To reset the Personal Key, Launch the RemotePC desktop application on the computer you wish to reset the key. Log in to your account. Right-click the computer name, and click 'Change Personal Key'. Enter the new Personal Key and confirm the same.
How to transfer files without remote PC?
To transfer files / folders without starting a remote session, Launch the RemotePC application and login. Hover on the online computer you wish to connect for file / folder transfer session, and click . Enter Personal Key and click 'OK'. The File Transfer window appears.
What is remote desktop service?
Remote Desktop Services, known as Terminal Services in Windows Server 2008 and earlier, is one of the components of Microsoft Windows that allows a user to take control of a remote computer or virtual machine over a network connection.
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